Staff was rude over the phone when booking. That should have been my first clue what to expect. When I arrived, I checked in, got my room key, and loaded all of my stuff onto a cart. When I got to the room, it wreaked of cigarette smoke and the room had not been cleaned. I called the front desk and she said she would meet me and get me into another room. I stopped my kids and our cart full of belongings at the door and went to meet staff for a new room. She went to several dirty rooms before finally finding one that was ready. She made things right by bringing us some snacks for our trouble. She was sincerely apologetic and I appreciated that. The next time she saw me, she asked if things were better. Also appreciated. Then I asked a guy at the desk what time late check out was. He said possibly as late as 4:00, which would have worked well for my schedule as I am here for business. He said the manager would call me. He did not. But I called him and regardless of telling him about my bad experience upon arrival, he was unwilling to extend check out past 1:00. In fact, he said he would charge me a full night if I left at 4:00. The walls are thin and I could hear my neighbor taking his morning dump, the room was not clean by even my kids' standards, the hotel has a foul smell and I would not stay here again. Breakfast was good, if that's all you care about. I would not say that hospitality is their strong point, which is not good since that's what they sell. Award winning hotel? Nowhere near that level. Renovated? Maybe 30 years ago. Stars? 2.
- Official Description (provided by the hotel):
- The Quality Inn and Suites is a fully renovated hotel with great rates, and exceptional service! It is centrally located in Colorado Springs, with great proximity to all major attractions. ... more less
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- Also Known As:
- Quality Hotel Colorado Springs
- Quality Inn And Suites
- Quality Inn Colorado Springs
- Colorado Springs Quality Inn