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“Customer service”

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Hilton Garden Inn Colorado Springs Airport
Ranked #12 of 105 Hotels in Colorado Springs
Certificate of Excellence
Colorado Springs, Colorado
1 review
“Customer service”
Reviewed May 26, 2012

I can't say enough good things about the amazing staff at this hotel. I was in Colorado Springs working and one day I developed an agonizing toothache and the staff went above and beyond the call of duty to help me get some relief, I travel for work on average 250 nights a year and when a hotel will go out of their way to provide superior customer service it is greatly appreciated. Again I can't sing the praises of this hotel staff enough. Thank you again Hilton Garden staff for helping out an old weary traveler.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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548 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Denver, Colorado
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 21, 2012

My family stayed here weekend of May 12th. The staff was friendly and professional at 3:00 in the afternoon and at 6:30 in the morning. They knew who I was as soon I checked into the hotel. The staff was able to accomodate my family's special dietary request and they were happy to help us out. It's a great hotel and I would reconmend it to anyone.

  • Stayed May 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank anne d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, CA
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 19, 2012

The staff here is great. Very accomdating to all your needs. The hotel is clean and comfortable too. We used their meeting rooms to and service was perfect. The only think I did not like was the beds. Even though they are the type you can select, firm to soft, it just didn't feel right for me and my husband.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Pamleonard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodland Park, Colorado, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed May 13, 2012

Hotel stay was great from the minute we arrived. Rooms are real clean and beds are super comfortable. From Lucy the lobby attendant to Josh the breakfast man and Rayray the front desk clerk. Great time we had at your facility. GM Pat was making sure everything went well for us ! We will return again.

Room Tip: Get a room facing Pikes Peak.
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville
1 review
Reviewed April 29, 2012

There are no words to explain how overwhelmed I am by the generosity of the staff at this hotel. They really made my anniversary memorable while I was a part from my husband during military training. The staff helped me plan a huge surprise in my husband room with excitement and enthusiasm. The kindness they showed me was beyond anything I could have asked for. I will be forever grateful for what they did for us.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank AraeC07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, AL
1 review
Reviewed April 27, 2012

Friendly, courteous Staff. Clean, inviting accomodations. Excellant resturant. I feel comfortable and safe here. This is my Motel of choice when on business in Colorado Springs. I highly recommend this Motel.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delbert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs
1 review
Reviewed April 25, 2012

Not your typical “airport hotel” quality starting upon your arrival at the front entrance to the beautiful rooms. Beautiful views of the mountain range. No airport noises and customer service superb.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Colorado Springs Airport

Property: Hilton Garden Inn Colorado Springs Airport
Address: 2035 Aerotech Dr, Colorado Springs, CO 80916-4202
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Colorado Springs
#13 Family Hotel in Colorado Springs
#16 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Colorado Springs Airport 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hilton Garden Inn Colorado Springs Airport Hotel Colorado Springs
Colorado Springs Hilton
Hilton Colorado Springs

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