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“Amazing friendly staff” 5 of 5 bubbles
Review of Hampton Inn & Suites Air Force Academy

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Hampton Inn & Suites Air Force Academy
Ranked #5 of 105 Hotels in Colorado Springs
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing friendly staff”
5 of 5 bubbles Reviewed August 10, 2014 via mobile

We were greeted by Jesse at check in who was outgoing and made us feel welcome right from start. He was knowledgeable about local attractions and willing answer any questions. Rooms were comfortable and clean with nice size refrigerator. We had a small maintenance issue on second day which was promptly fixed by time we returned in afternoon. Would definitely stay here again.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AChmura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauri B, General Manager at Hampton Inn & Suites Air Force Academy, responded to this review, August 12, 2014
We are already looking forward to you staying again with us! :} Thanks for taking your valuable time to write a nice review. It's great to hear you were taken care of by our amazing staff.

Lauri B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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625 reviews from our community

Traveler rating
    462
    107
    38
    9
    9
See reviews for
276
129
26
135
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Any
English first
Spokane, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 8, 2014

This was the best hotel experience we have ever had. The Hotel was beautiful, clean and very friendly and professional. The staff was very helpful and knowledgeable about the area. Any request was handled immediately and with kindness. The breakfast was fresh no matter what time we headed down to meal. We will definitely seek out Hampton Inn's again.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauri B, General Manager at Hampton Inn & Suites Air Force Academy, responded to this review, August 12, 2014
We really do appreciate all your kindess in your response. Thank you! So glad all went well for you. We are very proud of our beautiful property and like to see our guest enjoying themselves as they are relaxing. Please do come back again.

Lauri B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monte Vista, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed August 6, 2014

Have stayed in this motel multiple times. Have always been satisfied with the helpful and courteous staff. Hotel is conveniently located close to I-25, but quiet and convenient to local eateries and shopping. Have never been disappointed with my stay.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Donald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauri B, General Manager at Hampton Inn & Suites Air Force Academy, responded to this review, August 12, 2014
Thank you for taking time to send in your feedback after visiting with us. We are thrilled that you have never been disappointed with your stay. Our staff works very diligent to keep the hotel looking fresh and clean so I will pass on the encouragment you offered. Thanks for choosing us.

Lauri B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

Hotels with #1 ratings have a lot to live up to, and for the most part this hotel met expectations. Our king suite with pull-out sofa and balcony had the three qualities I value most in any hotel room: it was clean, comfortable, and quiet. Some little luxuries sweetened the deal; the lemon water in the lobby, the balcony with mountain view, the curved shower curtain, the microwave and "kitchen" sink were all appreciated. I particularly appreciated our ability, on the third floor, to open our window and balcony to the cool night air. The staff were very friendly and very helpful. We enjoyed the indoor pool and outdoor whirlpool. There were a few minor imperfections which, to be honest, really didn't detract from our comfort at all. The room, pool, and whirlpool were all on the small side. The sofa bed had sheets on it, but there were no blankets or pillows for it in the room; we had to call for those. They arrived promptly, but the blanket was had a couple of small holes in it. The bathroom didn't have an exhaust fan, although the hotel must have pretty good ventilation because steam did clear out in relatively short order. Breakfast was standard Hampton Inn fare. All in all, we had a very pleasant, comfortable stay at this hotel and would happily stay there again.

Room Tip: Third floor with balcony facing north -- very quiet and lots of access to fresh air.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kristin_Ilana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauri B, General Manager at Hampton Inn & Suites Air Force Academy, responded to this review, August 6, 2014
Wow...thatn you for such a nice review about our beautiful property. Yes, the king suite balconies are very popular here especially with the mountain views. I think it is the best place to sit and have a cup of coffee in the mornings. :} We do have an extra blanket and pillow in our closets, but I am glad to hear that our front desk staff quickly helped you out. Our staff will be very encouraged to hear your stay went so well. We sure hope you will be back again soon.

Lauri B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
5 of 5 bubbles Reviewed August 5, 2014

We are always extremely pleased when we stay here. The hotel is comfortable and clean and the staff are very kind and helpful. We always use the fitness room, pool, and hot tub and they are always clean. We enjoy the breakfast and love the cookies in the afternoon! We have stayed for different lengths from one night up to two weeks and were happy each time with everything.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Travis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauri B, General Manager at Hampton Inn & Suites Air Force Academy, responded to this review, August 6, 2014
Thank you so much for your loyalty here at our property.. I am very pleased that you have the opportunity to enjoy all of our amenities, and the yummy cookies for a little snack.. Thank you again and we look forward to seeing on your future travels to the area.


Lauri B
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesville, Ohio, USA
Level Contributor
99 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed August 2, 2014 via mobile

I consider myself fair in reviews and write about good and bad stays. I was really looking forward to staying here being that it was rated #1. The lobby was nice, check-in by Caitlin was ok, and the disappointment set in when I got into the room. I had a double queen room on the 2nd floor right above the pool area. The room smelled a bit off, like mildew and sewage, the furniture was scratched, and the towels were due to be replaced. I had asked for a room to be away from road noise and elevator noise and so instead got a room above the pool and had to listen to splashes and screams until a little past 10. Luckily, Donald was able to help me in the morning and took my request seriously and switched me to a different room on the same floor that's not above the pool. Unfortunately, that room was not any better overall. There was a different off putting smell in the room, almost like mildew and dirty gym clothes. The shower curtain didn't look like it was replaced, there was a yellow ring around the bottom of the toilet, and there was mildew around the tub - it seemed like the smell came from the bathroom. Instead of pool noise this room had the outdoor hot tub noise. The window stopper to keep the window locked was removed and I had to attempt to get it back on and the caulk around the AC was cracked. The desk was dirty with crumbs and dried up smudges of something.
On the plus side, the staff was nice and breakfast was the typical Hampton rotating breakfast.
Maybe the suites are updated and better but the normal double queens that I saw in just one trip were not ok and did not deserve to be #1 in town. I would not stay here again and not just because it doesn't deserve to be #1 but because the rooms were not what you would expect from a typical Hampton.

Stayed July 2014
Helpful?
2 Thank chw4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauri B, General Manager at Hampton Inn & Suites Air Force Academy, responded to this review, August 6, 2014
Thank you for taking time to give us some feedback in regards to your visit with us. Our staff really hopes that each of our guest are happy and comfortable while they are staying in our hotel and I am really sorry that you had some situations that did not make for a good stay. I have made a note of them and will address them with our staff to work to improve those situations. I do appreciate the helpful suggestions and response and it does helps us in making changes. Thanks again for letting us know and we will work to correct them.

Lauri B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 1, 2014

I had the pleasure of speaking with the GM and AGM of this property. They were both wonderful people who go above and beyond to make each and every guest happy, and I feel lucky to have been able to stay at this #1 hotel in Springs. With the AFB nearby, there is no better choice than this property. No complaints.

  • Stayed August 2014, traveled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauri B, General Manager at Hampton Inn & Suites Air Force Academy, responded to this review, August 6, 2014
Thank you for your kind remarks and for choosing to stay with us. We are really happy to hear that everything was so nice and comfortable for you. This area by the Air Force Academy is really a nice part of town to visit. Hope you will be back.

Lauri B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Air Force Academy

Property: Hampton Inn & Suites Air Force Academy
Address: 1307 Republic Dr, Colorado Springs, CO 80921-3780
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Colorado Springs
#4 Business Hotel in Colorado Springs
#5 Family Hotel in Colorado Springs
#6 Best Value Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Air Force Academy 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
- Newest and closest Hilton family hotel to Air Force Academy- Within walking distance of new movie theater and restaurants- Free hot breakfast and wifi- Large indoor salt-water pool, outdoor hot tub, and fitness center- brand new beds and bedding - refrigerators and microwaves in every room- meeting space, business center, guest laundry, and convenience store- beautiful mountain views- Award winning hotel with all "Outstanding" quality assurance reviews. Top Hampton Inn & Suites in all of Colorado. ... more   less 
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Also Known As:
Hampton Inn & Suites Air Force Academy Hotel Colorado Springs
Hampton Inn And Suites Air Force Academy
Hampton Inn Colorado Springs
Colorado Springs Hampton Inn

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