New hotel is why we booked it online. A little tuff to find the entrance. Old neighborhood. Kind of scary at night and run down area but with that said it is across the interstate from downtown. Very trendy part of downtown with a lot of restaurants. We informed the desk clerk we were staying 2 nights. He said he could see that even though the reservation showed up as 2 separate reservations of 1 night each. He said he joined the nights together so we would not need to switch rooms after one night. After the first night we were gone all day, came back and our room card would not work. I went to the desk the same clerk was there. He didn't say a word just put my card in a machine, reprogrammed it, and gave it back to me. I went to my room and found my luggage had been packed and my water bottles in the refrigerator were gone. I went back to the front desk. The clerk said "oh yeah". He had forgotten to tell the housekeeping staff we staying 2 nights so they packed our stuff, pitched our water bottles, and took our luggage to the desk. When he came in and saw the luggage he put it back in the room. What happened to "joining" our reservations in the computer? We didn't get an apology, a discount, or our water replaced. There were other people at the desk with problems too. Some were even switching hotels! Had an extra charge on my credit card even though I paid online. I called hotel 3 times before it was corrected.
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Hotels.com, Expedia, Travelocity, TripOnline SA, Priceline, Cheap Tickets, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.