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“Not quite what we expected”
Review of Glen Eyrie Castle

Glen Eyrie Castle
Certificate of Excellence
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Attraction details
Owner description: Nestled on 750 breathtaking acres with 97 lodging rooms, Glen Eyrie's stunning beauty and rich spiritual heritage create a place where, for a few sacred moments, guests can set aside their troubles and catch their breath. The Glen Eyrie staff ministers by thoughtfully creating experiences which set the stage for all to discover, explore, and be transformed. Whether guests come with a group for a retreat, individually for a program or conference, or for historical teas, tours, or overnight stays, Glen Eyrie serves a sanctuary and safe haven of transformation and inspiration. As the conference and camping ministry of The Navigators, The Glen Eyrie Group is comprised of Glen Eyrie and Eagle Lake Camps. Built upon the unique intersection of natural, historical, and spiritual heritages, the Glen Eyrie Group promises to stay true to our Navigator calling by purposefully and thoughtfully ministering to guests through Christ-centered, excellent service and innovative programming.
Reviewed June 18, 2014

When making a reservation for our family, the reservation clerk stated that children could not stay in "castle" but could stay in "Big horn". Not knowing what that was, nor that Glen Eyrie had other buildings that were Not part of the castle I agreed and booked the reservation, assuming that we would be in the "Bighorn wing of the castle, hey it's a castle probably got lots of wings with all kinds of funny names Right? Upon arrival, anticipating another wing or some sort in the castle, we were directed to an out building 100 or so yards away from the castle. That was disappointing. We were informed that we could participate in the breakfast still, which was very good by the way. After driving up the hill to Bighorn and unloading luggage we were greeted with a scraper mat at the door that was half gone, electronic key lock that didn't work, and the door was missing half its trim, walking down the stairs to the hallway the odor was stale, (smelled like my grandmothers house that has been shut up for way to long), worn carpet, old paint inside and out, then the room was even more disappointing for $169 per night. (The Marriott in Downtown Denver 24th floor rents for $159 per night rack rate.) The musty smell, dark rooms, leaky sink faucet,(you had to have the handle hit the mirror to get it to just dribble) and swayback sofa sleeper only added to the disappointment. The decor is late 80s early 90s and hasn't been updated, also the Bighorn building is poorly maintained, people don't mind older things as long as they are properly maintained. Upon expressing all this to the front desk we were directed to "Eagle's Nest", also not part of the Castle, and kids under 18 also cannot stay there. This was a better room but for an extra $50 per night, and 20-40 more yards away from the castle, and breakfast. For the record the grounds are nice, the castle is as well, as much as we were allowed to see, and the food was decent, (we only had breakfast). We also wanted to take the creation tour but were disappointed that the tour wasn't running until later in the month, (I understand the seasonal need to run the tour so I am not complaining, just disappointed) The staff is professional, and helpful when asked a question, but doesn't go into detail, leaving the important items out. In summary, the castle is unique, and nice to visit, staying in the castle might be worth it, staying in Bighorn at that price is NOT worth it, and Eagle Nest also Not at that price point. I also understand the need to keep children out of a historic building because of the damage they may cause to irreplaceable furnishings, but please be more informative to those making reservations. Just because you know the difference between Bighorn, and Eagle's nest doesn't mean that people who have never been there do. Remember you want repeat customers, but they have to be first time customers first. I suggest that you pay this place a visit, but ask questions as to where you end up lodging, and do not stay in Bighorn if you are looking for value for your money at these prices.

15  Thank 11thAvenueHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 11, 2014

We were turned away as it was a little late but we just wanted to drive up to see the castle and just asked if we could. The guard was very abrupt with us and told to come back the next week (no apologies or any sort of empathy). He was not very friendly. This did not leave a very good impression of Glen Eyrie.

7  Thank Lynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2014

We found a great hike to a waterfall in Colorado Springs, but it was on Glen Eyrie grounds. In order to hike it, you had to get permission from Glen Eyrie. We decided to take the tour of the castle since we were there. It was very interesting, and we still had plenty of time for our hike, which was amazing. We also saw big horn sheep on the grounds. Keep in mind that you have to call ahead to make the reservation for the tour.

6  Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2014

One of the few chances to see the estate and mansion of early Colorado Springs. The mansion and grounds are beautiful. The tour was interesting and informative. The tea was not available the day we toured but we did see the room where it was held. Will definitely try and attend the tea on our next visit to the area.

2  Thank Tallguy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014

The castle and the surrounding estate are beautiful. It was very interesting to learn about the history of its building and the lives of the occupants. The high tea was also good fun but we missed the "formality" of the process that we did get when we went to Miramont Castle. The selections of tea were excellent. The food that was served was good but didn't have that ultra "fresh" taste we would have appreciated. The crustless sandwich, for example, seemed a bit dried out. However, that's carping. On balance we had a good time and good value for our money. And the waitresses were helpful and a lot of fun. They definitely added to our entertainment. Oh, one comment about an earlier reviewer's disappointment that none of the cups/saucers were a set, instead rather hodgepodge. We actually enjoyed that as some of the cup and saucer designs were gorgeous.

2  Thank ArtColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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