When making a reservation for our family, the reservation clerk stated that children could not stay in "castle" but could stay in "Big horn". Not knowing what that was, nor that Glen Eyrie had other buildings that were Not part of the castle I agreed and booked the reservation, assuming that we would be in the "Bighorn wing of the castle, hey it's a castle probably got lots of wings with all kinds of funny names Right? Upon arrival, anticipating another wing or some sort in the castle, we were directed to an out building 100 or so yards away from the castle. That was disappointing. We were informed that we could participate in the breakfast still, which was very good by the way. After driving up the hill to Bighorn and unloading luggage we were greeted with a scraper mat at the door that was half gone, electronic key lock that didn't work, and the door was missing half its trim, walking down the stairs to the hallway the odor was stale, (smelled like my grandmothers house that has been shut up for way to long), worn carpet, old paint inside and out, then the room was even more disappointing for $169 per night. (The Marriott in Downtown Denver 24th floor rents for $159 per night rack rate.) The musty smell, dark rooms, leaky sink faucet,(you had to have the handle hit the mirror to get it to just dribble) and swayback sofa sleeper only added to the disappointment. The decor is late 80s early 90s and hasn't been updated, also the Bighorn building is poorly maintained, people don't mind older things as long as they are properly maintained. Upon expressing all this to the front desk we were directed to "Eagle's Nest", also not part of the Castle, and kids under 18 also cannot stay there. This was a better room but for an extra $50 per night, and 20-40 more yards away from the castle, and breakfast. For the record the grounds are nice, the castle is as well, as much as we were allowed to see, and the food was decent, (we only had breakfast). We also wanted to take the creation tour but were disappointed that the tour wasn't running until later in the month, (I understand the seasonal need to run the tour so I am not complaining, just disappointed) The staff is professional, and helpful when asked a question, but doesn't go into detail, leaving the important items out. In summary, the castle is unique, and nice to visit, staying in the castle might be worth it, staying in Bighorn at that price is NOT worth it, and Eagle Nest also Not at that price point. I also understand the need to keep children out of a historic building because of the damage they may cause to irreplaceable furnishings, but please be more informative to those making reservations. Just because you know the difference between Bighorn, and Eagle's nest doesn't mean that people who have never been there do. Remember you want repeat customers, but they have to be first time customers first. I suggest that you pay this place a visit, but ask questions as to where you end up lodging, and do not stay in Bighorn if you are looking for value for your money at these prices.
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