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“Not at all worth the money” 1 of 5 stars
Review of Glen Eyrie Castle & Conference Center

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Glen Eyrie Castle & Conference Center
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Ranked #33 of 107 Hotels in Colorado Springs
Certificate of Excellence
Colorado
Level Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Not at all worth the money”
1 of 5 stars Reviewed December 16, 2013

Stayed on 12-14, was booked into the Big Horn Lodge, the room reminded me of a run down Motel 6, the carpet was very stained, lots of mold in the bathroom, and the room had a lot of dust the nightstand made my hand turn white after wiping it off. The beds have seen better days, the linen was dusty and it made it hard to breathe when trying to sleep. The walls are very thin you can hear the neighbors go to the bathroom, and talk quietly. I was a bit nervous about the doors between the rooms not having a dead-bolt lock. There was not really much to do here, being this was a retreat I was surprised to find out that the location did not have a place for dinner. The breakfast in the morning was a "Nice Try" the bacon was very greasy, potatoes were mush, and the eggs cold. Had a gift certificate that we had to use the balance of due to the exp. date the Guest Service agent did not have the power to extend the value nor would he offer to help and put the effort to the customer. I would never stay here again, management needs to step out of the operational role and look at the property from the guests view and a lot will be improved.

Room Tip: Find another place to stay. Toured the Cliff House while in the area, seemed much nicer.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
7 Thank MWATT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenEyrie, Manager at Glen Eyrie Castle & Conference Center, responded to this review, December 31, 2013
Although your expectations were not met during your stay with us, your thoughts are important to us and we value your input. We sincerely apologize that your experience was less than satisfactory, and we can assure you that we are committed to improving the quality of the guest experience in any way we can. We hope we’ll have the opportunity to serve you better in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

90 reviews from our community

Traveler rating
    56
    22
    5
    2
    5
See reviews for
23
33
2
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Almont, Colorado
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 21, 2013

The home of Colorado Springs Founder William Jackson Palmer, Glen Eyrie offers tours and overnight stays. I stayed in Palmer's room, which was clean, comfortable, and a trip back in time. The staff was friendly and helpful, and the grounds were relaxing and beautiful.

Room Tip: Try to arrive before 1 PM so to catch the Castle Tour!
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Russ L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenEyrie, Manager at Glen Eyrie Castle & Conference Center, responded to this review, November 26, 2013
Thank you for taking the time to share your thoughts! We are so glad you had a great time at Glen Eyrie, and we look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed October 10, 2013

I have had several "high teas" while living overseas so I did have certain expectations that were not met in regard to the food and drink that was served. That aside it is a lovely setting and structure. If one could afford to be an overnight guest I would imagine one's stay would be quite enjoyable.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Christy_McM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenEyrie, Manager at Glen Eyrie Castle & Conference Center, responded to this review, October 24, 2013
Thank you for sharing your thoughts with us. We would love to have the opportunity to serve you again, perhaps as an overnight guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oconomowoc, Wisconsin
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 19, 2013

If you have an opportunity to stay in the Castle don't pass it by! We had the top room in the tower and it is beautiful. A perfect place for a romantic getaway with your spouse. The afternoon Tea is excellent as is the service from the entire Glen Eyrie staff.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank semperfi8389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenEyrie, Manager at Glen Eyrie Castle & Conference Center, responded to this review, September 25, 2013
Thank you for visiting Glen Eyrie! We are so glad that you enjoyed your time here and we appreciate your kind words. We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Va
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 9, 2013

Long time resident of Colorado and finally made it to the castle. Though not really a castle it is an impressive stone mansion. Tea service was great and the tour was wonderfull (althought it is enhanced with religious rethoric). General Palmer was really something.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Maddog1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenEyrie, Manager at Glen Eyrie Castle & Conference Center, responded to this review, September 10, 2013
Thank you for visiting Glen Eyrie! We are so glad that you had the opportunity to come here for the tea and tour. We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 3, 2013

We had our family reunion here. The grounds are beautiful!! The rooms in the Oaks Lodge were ok, a bit dated and the building is showing some wear, but we honestly didn't spend that much time in our rooms. We all stayed together in the lodge and use the conference room there for our get togethers. The staff was friendly and accommodating. The ladies went to tea and had a great time and made a great family memory. Most of us did some hiking and sight seeing on the grounds. What a peaceful, relaxing location.

Stayed August 2013
Helpful?
1 Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenEyrie, Manager at Glen Eyrie Castle & Conference Center, responded to this review, September 5, 2013
Thank you for staying at Glen Eyrie for your family reunion! Your thoughts are important to us as we continually strive to improve the guest experience.

We're glad you enjoyed your time here and we look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
279 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed July 13, 2013 via mobile

We always stay here when we come to Colorado. Where else can you stay in working Castle? The Premier Rooms have great character and charm. We especially appreciate the Pink House rooms. The grounds are beautiful and hiking is right out your door. Wonderful and adventurous. 3 years ago my only daughter was married on the grounds. Staff was extremely helpful and easy to work with.

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Texasduckkiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenEyrie, Manager at Glen Eyrie Castle & Conference Center, responded to this review, August 1, 2013
Thank you for visiting Glen Eyrie! We love hosting weddings, anniversary weekends and long overdue family outings. We are so pleased to know that you had such a great experience here and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glen Eyrie Castle & Conference Center

Property: Glen Eyrie Castle & Conference Center
Address: 3820 N 30th St, Colorado Springs, CO 80904-5001
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#12 Family Hotel in Colorado Springs
#26 Romantic Hotel in Colorado Springs
Number of rooms: 104
Also Known As:
Glen Eyrie Castle And Conference Center
Glen Eyrie Castle Hotel Colorado Springs
Glen Eyrie Hotel

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