We recently spent a week at the MCM Elegante Suites in Colorado Springs. The room layout and furniture were nice. However, the carpet was so filthy we had to wear our shoes or it would discolor the bottom of our socks. Upon arrival, we chose the option to have housekeeping every day. The first day, they took our dirty towels, but didn’t leave any clean replacement towels. We didn’t get a visit from housekeeping at all on the second day, so we cancelled the housekeeping service and went to the front desk every night for clean towels and toiletries. Breakfast was very basic (eggs, French toast sticks, bacon, sausage, cereal) and they would run out of forks and food by 8:45am, even though breakfast was scheduled until 9:30am. There were tea bags, but no hot water. We were told to go upstairs to the lobby for hot water. We will not be going back to this hotel because of the poor housekeeping and poor customer service.
- Official Description (provided by the hotel):
- A wonderful extended-stay property that is just perfect for one night...or forever! All of our rooms are equipped with kitchens and our beds are simply the best in the business. Come stay with us during your visit, you won't be disappointed! ... more less
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- Also Known As:
- Candlewood Hotel Colorado Springs
- Candlewood Suites Colorado Springs
- Candlewood Colorado Springs
- Colorado Springs Candlewood Suites