I arrived at around 10 pm. Then I stood in the air lock along with another customer and a pizza delivery guy for 20 minutes while we waited for someone to answer the phone and let us in the hotel. Hey - at least they were friendly. Once in the door, the first thing I notice is the smell---rancid grease. There apparently is some sort of grill/restaurant right in the front that makes the whole place smell. At the front desk, the woman asked, "Is there something I can do for you?" Well...not to be difficult, but it's after 10 pm, I'm standing at a hotel front desk with a giant suitcase and a briefcase in hand. I wasn't there to clean the carpets. For five minutes, she attempted to find my reservation. Apparently unable to read the name on my credit card, she attempted four improvised versions of my last name and kept assuring me I was not in the system. She didn't wish to see my confirmation email on my iphone for help.
Later that evening, I realized there is no hair dryer in my room. I looked everywhere! Since I have waist length thick hair, I'm starting to get concerned about how I'm going to get ready for my business meeting in the morning. I called the front desk where a gentleman told me, "They're under the sink." I assured him there was nothing under the sink, hanging from the bathroom door, in the closet or in the bar. He then offered to come to my room to show me where the hair dryer is. Hmmm...I'm pretty sure I've done a thorough search. He is not willing to send a hair dryer up.
I sit on the end of the bed to ponder my situation and, OMG, the other end of the bed flies up in the air dumping me off the bed. I resolve to sleep very carefully so as not to be catapulted out of the bed again. Speaking of the bed, tattered ratty looking bedding.
The next morning, I called the desk again hoping to get a different staff person. Nope. Same guy. I asked him to please have a hair dryer sent up to my room. With a very loud, very long sigh, he said he thought he could do that. Exasperated at this point, I said, "Knock yourself out. Thanks." The hair dryer arrived a few minutes later.
That night, after a long day on my feet, I decide to take a hot bath. Not happening. Apparently the drain closure thing-a-ma-jig is broken. I tried it up, down, sideways, in the middle, left, right, etc. I even texted my husband to see if he had any ideas. When I notified the front desk the next morning, they said they'd try to have maintenance look at it the next day. Apparently, there just wasn't time today, but great news...there'll be someone available next week.
I don't recommend this hotel. It seems very low quality for a Hilton chain. They don't even have PPV movies. Oh, and best part of the whole trip? whiskers in the bathroom sink...eeewww
- Official Description (provided by the hotel):
- Completely renovated and transformed, end of 2016. The Hilton Garden Inn Colorado Springs hotel is conveniently located in the heart of Colorado's major attractions, just off I-25. With Pikes Peak as its backdrop this hotel in Colorado Springs features convenience and easy access to five military bases, Pikes Peak and major businesses in the area. Experience some of Colorado's premier cycling, hiking, white water rafting, skiing, fishing and horseback riding nearby. Upscale amenities, world-class service, along with the breathtaking scenery and views of the Rocky Mountains, make the Hilton Garden Inn the perfect choice for the business traveler, as well as the family on vacation. Check out the packages on our Special Offers page and Book Direct to get the guaranteed best rate. ... more less
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- Also Known As:
- Hilton Garden Inn Colorado Springs Hotel Colorado Springs
- Hilton Colorado Springs