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“did not know how to give directions to hotel”

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Holiday Inn Colorado Springs Airport
Ranked #21 of 105 Hotels in Colorado Springs
Certificate of Excellence
lafayette ca
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“did not know how to give directions to hotel”
3 of 5 bubbles Reviewed September 22, 2012

both the hotels hi and hi express seem to be in good shape. however, my 86 year old mother likes the chain and is a member of their loyalty program. we are vacationing from california and mom decided to stay in colorado springs. so she called the 1 (800) number and booked the room. she asked how to get there but from what i heard (on speakerphone in car) were very general indeed!
arrow plaza but some call it martin luther king expressway! so she wrote it down. no one EVER offered to spell the address give the exit number (or highway number). so after driving through colorado springs, we exited and parked by the air force training center. called 1(800) again no one asked which highway we were on! so i tell her to get the local number. we were finally told to exit 25 south at exit # 139. great (i thought) still lost we called the local number. where we were told by the female on the phone "i am not from here!" "i am the only one here" i dont mlk parkway."
45 minutes after arriving in colorado springs we stopped at a gas station and were directed right here. seems we were 10 minutes away but had no way of knowing!
i will never stay at your properties again.
just no excuse for poor directions at $100.00 per night! j turner lafayette, ca

Room Tip: i am still angry with the situation! so no tips
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimatalltec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHIECOS, Front Office Manager at Holiday Inn Colorado Springs Airport, responded to this review, October 1, 2012
We are very dissapointed to hear about the poor directions that you received from our 1-800 number and from one of our Holiday Inn properties. We wanted to say how much we appreciate your feedback so that this will never happen again.

Sincerely,

Your friends at the Holiday Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
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English first
Kentucky
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

I stayed here with a few other guys from work. We were in town for work and we had stayed here a couple years ago. The hotel has been remolded and the room are very nice! The restaurant/bar has also had a make over and is very nice. I would say that this Hotel would be best for singles or couples. They have a small indoor pool. If I was coming to Colorado Springs with my family I would choose another hotel that I also did a review on. One problem that I have noticed is that cars get broken into sometimes, I'm guessing that they are looking for items in the cars and if they see something that they want they break the glass and take it. Be safe, don't leave electronics in your car and park near the main entrance. This hotel is not in a bad area and I am kind of surprised that cars get broken into. It has happened on two different trips here. Lucky just not to my rental.

Room Tip: They have some King rooms and priority club members can get a King room if they are available. I'...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHIECOS, Front Office Manager at Holiday Inn Colorado Springs Airport, responded to this review, September 19, 2012
Dear bhester,

Thank you for taking the time to write a review about our hotel. Your tips are very helpful to others about our hotel. We are really proud of our renovations that took place. We look forward to seeing you and co-workers again soon! Until then, "happy travels!"

Thank you,

Your friends at the Holiday Inn
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London, United Kingdom
Level Contributor
255 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed September 7, 2012

We stayed here 1 night, as it was well located for visiting Garden of the Gods and Seven Falls as we travelled through Colorado. I stay in hotels for over 100 nights every year, and our King room here had a new bed which was the most comfortable I have ever had in a hotel - including some really expensive hotels! The room was large, clean and well appointed. Service was good. The room was surprisingly quiet, especially considering this is essentially an airport hotel. There are a couple of dozen restaurants within a 5-mile radius so it is generally well located. I would use again if travelling in the area.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IMUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHIECOS, Front Office Manager at Holiday Inn Colorado Springs Airport, responded to this review, September 19, 2012
Dear IMUK,

Thank you for taking the time to write a review for our hotel. We really appreciate your kind words and take pride in making sure all of our guests feel the same way as you do. Our staff looks forward to seeing you again! A nice clean room and comfortable bed will be waiting for you! Until then "happy travels"!


-Your friends at the Holiday Inn
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Pasadena, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed September 5, 2012

The hotel was very nice, clean, and quiet, but our reservation was 100% messed with.

We had booked a suite months in advance for our trip, but when we got there, the front desk told us we had booked a regular room with 2 beds. The reason for this was that some people who were staying in the hotel already decided ON A WHIM that they wanted to stay a little longer. The staff gave those people OUR suite, when we had booked it at least back in May and moved us into the regular room.

Furthermore, the staff refused to move those people into a regular room, and did not think about transferring them to a new regular room from their old regular room in the first place. Whoever helped those people decided it was ok to knock us out from a reservation we had made in advance and give to someone who decided something on the fly. We ended up getting 2 regular connecting rooms for the price of one.

If it wasn't for this experience, I would give this hotel a higher rating.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mesdam_luna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Colorado Springs Airport, responded to this review, September 19, 2012
Dear mesdam_luna,

Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 4, 2012

Good hotel but nothing special. Room is clean but bed was not comfortable. Service was okay but not great. Price was too high. We will not recommend.Next time we will stay in different hotel in colorado Springs.

Stayed August 2012, traveled with family
Helpful?
1 Thank Zina r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHIECOS, Front Office Manager at Holiday Inn Colorado Springs Airport, responded to this review, September 19, 2012
Dear Zina r,

Thank you for taking the time to let us know where we can do better. There are always places where we can improve and our goal is to "Wow" our guests everytime they come to our hotel.We would like to appologize and let you know how sorry we are to hear that your stay was only "Okay". We would like you to give us another chance and show you how great our service really is!


Thank you,

Your friends at the Holiday Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dongducheon, South Korea
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed August 6, 2012

normally we stay at holiday inn expresses because they are cheaper than regular holiday inns, but the holiday inn express next door to this hotel is not one of the better ones. this holiday inn, however, evidently is one of the better ones; the rooms are nice and clean, service is great, showers are especially nice and large, and the restaurant and bar in the hotel is especially good, with great burgers and great local beer for sale. It's also close to the airport, of course, and not really that far away from downtown, so this is definitely going to be our hotel of choice on the next visit to colorado springs.

Also worth mentioning, when we first tried to book the room online and by calling, the rates seems rather high (approx $200/night), but eventually we were able to find a way on the website to book with a government rate and get the room for about $90 which was an extremely good value for this type of hotel.

Room Tip: try to get the government rate if you are eligible
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kakos_theo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHIECOS, Front Office Manager at Holiday Inn Colorado Springs Airport, responded to this review, August 9, 2012
Dear Kakos_theo,

Thank you very much for your wonderful response! We went through renovations about a year and half ago, but we wouldn't be the hotel we are without our staff! We pride on not just having great ameneties, but we take pride on running our hotel with staff that take good care of our guests and our hotel! Thank you for choosing our hotel, and we hope to see you again soon!

Until then, "Happy Travels!",

Your Friends at the Holiday Inn and the Sporting News Grill
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Erie, Pennsylvania
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 18, 2012

Sayed here for a business trip that lasted three days. I was very happy with the hotel and the overall service. Front desk was very helpful during the time that I checked in, it was very busy and they were quck and friendly during the whole process. Hotel is close to downtown, and the airforce base. Will be back for sure!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flying_Far
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHIECOS, Manager at Holiday Inn Colorado Springs Airport, responded to this review, July 25, 2012
Dear Flying_far,

Thank you for taking the time to write about our hotel and letting everyone know how great our staff is. Here at the Holiday Inn we take pride in treating our guests as family! We are glad that you will be back with us!

Thank you again! - Your friends at the Holiday Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Colorado Springs Airport

Property: Holiday Inn Colorado Springs Airport
Address: 1855 Aeroplaza Drive, Colorado Springs, CO 80916
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Colorado Springs
#16 Family Hotel in Colorado Springs
#19 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Colorado Springs Airport 3*
Number of rooms: 115
Official Description (provided by the hotel):
Our Team is at your service! Enjoy great views of the Pikes Peak and the Rocky Mountains at your Colorado Springs Holiday Inn! Stay with us and see all that Colorado Springs has to offer. Stroll through the Garden of the Gods, cruise down to the Royal Gorge, or climb Seven Falls. Shop 'til you drop in nearby historic districts and on the popular Powers Boulevard corridor and minutes from downtown. Then return to relax in our indoor pool and hot tub. We are only 5 miles from the airport and our Complimentary Shuttle runs 7 days a week. A straight shot from I-25, we are easy to find from any part of town. Our on-site bar and grille, offers casual fare and happy hour every day. So enjoy a drink on the patio, or revel in room service. Traveling on business? We are just five minutes from Peterson Air Force Base. Schriever AFB and Fort Carson are also close, as is Lockheed Martin, Northrop Grumman, ITT, TSA, Raytheon, SI International, Boeing, L3, SAIC, Harris, Scitor, and Aerospace Corporation. Call us for your travel needs or plan your next meeting with us. All of our events are catered by the Holiday Inn Grill, with menus and packages that make meeting planning a breeze. Make the most of your visit: ask our associates about our special package offers, which include golfing, casino nights, movie nights and more! ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Colorado Springs (Airport) Hotel Colorado Springs
Colorado Springs Holiday Inn

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