We have been to Bonefish Grill several times since it opened and although the food has always been dependable, above average to very good, the service has for the most part left a lot to be desired. We arrived there on a Sunday afternoon, shortly after 4:00 for a late lunch, early dinner and the restaurant and bar had a maximum of 5 parties spread around. The hostess tried desperately to seat us in the bar, but submitted to letting us have a booth in the main dining room. Maybe this was our first mistake. After being seated, the server, Jen, came to take our drink order, and when we asked about happy hour drink and appetizer specials, she begrudgingly went to retrieve a menu from the bar. After about 10 minutes, she came back to take our drink and appetizer order. When we told her we weren't going to order dinner until the appetizer arrived, once again she was disgusted. Even some of the better restaurants we go to have a problem with timing and its very frustrating to have your dinner arrive at the same time or right after the appetizer. When she came to take our dinner order, we asked for bread, as we had seen all the other tables receive as soon as their drinks were served, and it eventually came.
They also have these new POS notepads that they carry around that are about the size of an I-Pad but an inch thick. Very distracting and because the servers are carrying them around, they aren't much good for anything else, clearing tables, taking menus from you when done, stopping to fill a water glass, etc, etc.....overall a bad experience that took 1 1/2 hours during a slow time of the day to get fish and chips and a fish sandwich. I can summarize by saying we got a lot of attitude, but not a lot of service from our server. We did see what appeared to be a Manager on duty, several times, but he spent his time patrolling the bar and chatting with the employees (where there were three customers seated) and never entered the dining room.
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