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“Downhill Slide”
Review of Bonefish Grill

Bonefish Grill
Ranked #37 of 1,430 Restaurants in Colorado Springs
Certificate of Excellence
Cuisines: Seafood
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Chipita Park, Colorado
Level Contributor
57 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Downhill Slide”
Reviewed September 9, 2013

We have been to Bonefish Grill several times since it opened and although the food has always been dependable, above average to very good, the service has for the most part left a lot to be desired. We arrived there on a Sunday afternoon, shortly after 4:00 for a late lunch, early dinner and the restaurant and bar had a maximum of 5 parties spread around. The hostess tried desperately to seat us in the bar, but submitted to letting us have a booth in the main dining room. Maybe this was our first mistake. After being seated, the server, Jen, came to take our drink order, and when we asked about happy hour drink and appetizer specials, she begrudgingly went to retrieve a menu from the bar. After about 10 minutes, she came back to take our drink and appetizer order. When we told her we weren't going to order dinner until the appetizer arrived, once again she was disgusted. Even some of the better restaurants we go to have a problem with timing and its very frustrating to have your dinner arrive at the same time or right after the appetizer. When she came to take our dinner order, we asked for bread, as we had seen all the other tables receive as soon as their drinks were served, and it eventually came.
They also have these new POS notepads that they carry around that are about the size of an I-Pad but an inch thick. Very distracting and because the servers are carrying them around, they aren't much good for anything else, clearing tables, taking menus from you when done, stopping to fill a water glass, etc, etc.....overall a bad experience that took 1 1/2 hours during a slow time of the day to get fish and chips and a fish sandwich. I can summarize by saying we got a lot of attitude, but not a lot of service from our server. We did see what appeared to be a Manager on duty, several times, but he spent his time patrolling the bar and chatting with the employees (where there were three customers seated) and never entered the dining room.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Timothy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 reviews from our community

Visitor rating
    131
    68
    29
    12
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Pueblo West, Colorado
Level Contributor
473 reviews
323 restaurant reviews
common_n_restaurant_reviews_1bd8 156 helpful votes
“Excellent Chain...Bang Bang”
Reviewed September 7, 2013

This is an excellent chain restaurant. I had salmon and my wife had tilapia...both were done to perfection. The appetizer of Bang Bang Shrimp was very good and the server was kind enough to bring our sauce "on the side." I had the Bang Band and my wife had something a bit milder. We shared a piece of Key Lime Pie; however, it was not tart enough for my liking. The service was very good and the waitstaff attentive...helping each other out with refills and clearing dishes. We will definitely be patrons again.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, CO
1 review
“Great Food, Atmosphere and Service”
Reviewed September 3, 2013

We are very pleased by the food and prices every time we eat at the Bonefish Grill. The wait staff is ready to provide service in a timely manner. Atmosphere is wonderful!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank BigBird66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
93 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Very Fresh Fish”
Reviewed August 9, 2013

The restaurant boasts that they fly in their fish every day & it tasted like it was. Everything (tuna, salmon, etc.) was prepared exactly as requested, even a very rare salmon filet. I would return.

Visited August 2013
Helpful?
Thank RichCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
86 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Good Food”
Reviewed July 30, 2013

We enjoy the food here so much that we dine at least once per month. The current special of Orange Roughy and Steak / Lobster are both superb. Service is good. I have stopped ordering red wine since they serve it chilled rather than appropriately at room temp. Make reservations if you want to sit in the dining area.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bruce K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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