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“Not Recommended-Would Never Go Back”

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Reserve Casino Hotel
Ranked #1 of 3 Hotels in Central City
Certificate of Excellence
Minnesota
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not Recommended-Would Never Go Back”
Reviewed October 20, 2012

We stayed there October 12, 2012. We were on a road trip back from Las Vegas to Minnesota. My husband wanted to sleep, and I wanted to play. We did not have a reservation, which was a big mistake. We drove around Blackhawk/Central City, and found that all other hotels (Ameristar, The Isle, The Silver something) were full. The Reserve had a vacancy, so we took it. It took forever to get checked in. The front desk staff seemed robotic. The room was furnished okay. I noticed foreign hairs on the bathroom floor, along with some dried liquid (Cleaning solution or shampoo, or?) The machines were horrible. The casino was dead for a Friday night. The Reserve is fairly isolated from the other casinos in the area, so I was limited to only play there. The fire alarm went off at 4 AM. My husband could not get back to sleep. I waited at the front desk for 15 minutes to speak to a manager about our experience, but nobody showed up. The front desk rep apologized for the wait, but did not try to contact a manager a second time. We checked out and continued on our road trip.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathyFromMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (62)
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English first
Grand Junction, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2012

They did a remodel, but neglected to train the employees. Very rude staff. Not helpful at all. There are other Casino / Hotels in Central City and Black Hawk that want your business and treat the guests with respect. Go to any one of them, Don't wast your time or your money on this place!

Room Tip: Don't stay at the Reserve!
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  • Stayed October 2012, traveled with friends
    • Value
    • Service
Helpful?
2 Thank BaybeeBoomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broomfield, Co
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2012

A couple of weeks ago we called to see if the Reserve had any rooms available. Since they only had smoking rooms, we declined and stayed at a more expensive hotel. We were really surprised to find a charge on our credit card for a non-smoking room for the night we inquired about. I tried to call them to get this straightened out but the manager did not return my calls. What is even more distrubing is that we didn't get far enough into the reservation process to even give them our credit card number so they must have looked it up from a previous stay. We will no longer go here to stay or play!!!

Stayed September 2012, traveled as a couple
Helpful?
Thank Teresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
248 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed September 29, 2012

We are not gamblers and so didn't sample the casino part at all. But we were in the area for outdoor activities and the hotel popped up on a search with a terrific mid-week price. Check in/out was quick and easy and the employees we encountered were all helpful and friendly. The elevators were a little confusing, as others have mentioned (separate sets for parking garage and hotel) but I didn't find it cumbersome once I got the levels straight.

The room was nice - it had a refrigerator and coffee maker, but not a microwave. The bed was very comfortable, the flatscreen TV got all sorts of channels, but also had an HDMI connection so we could watch movies via PC. The WiFi was strong, towels soft, shower hot and the climate control worked. The breakfast buffet (for $3.99) was wonderful!

The only two negatives for us were hallway noise in the middle of the night (not a HUGE problem but it did rouse me up) and no good place in the room to read. There were lights at both sides of the bed but they were too low to use for reading.

This was definitely a step higher than a typical moderate motel but not a 4 or 5 * accomodation either. Overall we enjoyed our stay at a bargain price and would stay there again if we're in the area.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fotobug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
co springs, co
Level Contributor
145 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 24, 2012

Remodeled rooms are nice

Stayed twice,
access form parking garage requires to omuch navigation. due to being on hillside I guess.
Rates can be good , but once at 1 am they quoted $159, and would not take 1my offer of 00, I drove to denver and they lost money. I dont like stupid people. would stay if only place available which is sometimes the case

rooms clean, beds good.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nlcatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood, Colorado
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 22, 2012

the reserve has the same old machines they had last year and before. they have very few new machines. rooms are fairly comfortable. food buffet needs a lot of improvement. but close enough to outside attractions to be a comfortable place to lay your head at night.

Room Tip: look for a place that will meet your specific needs or as close to them as possible. make sure you...
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nms19134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed September 15, 2012

My wife and I are celebrating our wedding anniversary,and we decided to come to Reserve Hotel & Casino. We couldn't be happier with our decision to stay here. The staff are friendly the beds are comfy and our whole experience has been wonderful. We will come back and tell more people about this place.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kleeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reserve Casino Hotel

Property: Reserve Casino Hotel
Address: 321 Gregory Street, Central City, CO 80427 (Formerly Fortune Valley Hotel & Casino)
Location: United States > Colorado > Central City
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Central City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Reserve Casino Hotel 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Reserve Hotel Central City
Fortune Valley Hotel

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