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“great for shopping and Denver visit.”

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Best Western Plus Castle Rock
Ranked #1 of 7 Hotels in Castle Rock
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 16, 2013

The hotel is close to the Outlet so thats convenient and just what we wanted for our last twonights over our raod trip before heading home to the Netherlands. Great rooms, clean as a whistle, good breakfast and an easy 20 minutes drive from Denver city centre. Drive to the airport went easy and fast as well!

  • Stayed: July 2012, traveled with family
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1  Thank petravv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded February 21, 2013

We are so pleased that you enjoyed your stay with us! Since we are the closest hotel to the Outlets of Castle Rock many of our guests visit the mall during their stay. The VIP discount cards that we give out at the front desk provide extra savings at many of the stores. We hope to see you back at our property very soon! Thank you for taking the time to write this review.

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485 - 491 of 608 reviews

Reviewed January 26, 2013

I am a frequent travel, who's is a preferred Marriott guest but I have to say my recent visit to the Best Western Inn at Castle Rock, CO has changed my opinion about the hotel chain. I was amazed with Warren States' customer service and making me fell like a 5-star guest at the hotel. Thanks so much Warren for going above and beyond my expectations. You made me feel like I had my own personal butler. Thanks again.

Room Tip: Stay here at Best Western Inn if you are traveling and staying in Castle Rock, CO.
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  • Stayed: January 2013, traveled on business
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Thank Jerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded January 29, 2013

Wow, this is such a great review. Warren wanted me to thank you for your kind words. We do strive to make each guest stay a positive memorable experience. We hope you will have occasion to visit us again very soon! Thank you for your business and taking the time to write this positive review.

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Reviewed December 30, 2012

We had previously booked this hotel while traveling with reward points but upon check-in, found that our reservation had not booked us properly. The general manager personally checked us in and repaired our reservations using our reward points. Thanks Warren.
This hotel is very nice, great rooms with fantastic beds. We had been driving for two days, so this was the perfect place to rest overnight. The hotel has free Wifi and provided a nice breakfast. The hotel is located in and near a shopping area with many good restuarants.
The staff was excellent and we were treated very well. I would return to this hotel.

  • Stayed: December 2012, traveled with family
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Thank ROBERT M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded January 7, 2013

It was our honor to have you as our guest. Thank you for this kind review. We do hear from many of our guests that they love our beds. We hope that you will return very soon!

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Reviewed December 29, 2012

The suites are spacious. The fully-outfitted kitchen in the suites is a rarely found and highly prized amenity. The mountain views are delightful. The service is friendly and competent. The breakfast is ample. The value is outstanding. Access to Interstate-25 (exit and entrance) is simple both northbound and southbound. This hotel is excellent in all that it aims to achieve. I will stay here again.

Room Tip: King suites are wonderfully spacious. Request a mountain view.
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  • Stayed: December 2012, traveled with family
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1  Thank Ynchvvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded January 7, 2013

We are so pleased that you enjoyed our Extended Stay 2 room Balcony Suite with Mountain Views and Kitchen. We appreciate your business and your positive review. We look forward to your next stay with us!

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Reviewed December 24, 2012

The front entrance is warm and welcoming with the large fireplace, the staff were extremely happy and helpful the entire time. This was where I've had the best sleep in a long time with the most comfortable mattresses I've ever slept in next to a Fairmont I once stayed!

The only downside is that there is no real safe way to get to any of the shopping centers or restaurants if you were planning to walk, best you have a vehicle or wiling to pay for a cab.

  • Stayed: December 2012, traveled on business
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Thank CRussell98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded January 7, 2013

Thank you for taking the time to write your kinds words about our property. So glad that our beds provided you with such a good nights sleep! Thank you for staying with us and we hope you will have the occasion to stay with us again soon.

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Reviewed December 12, 2012

Coming back from Pueblo this was a great place to stop for the night before heading into Denver! Warren was wonderful and had everything prepared for our arrival and we were able to get right to our room! The rooms are very nicely decorated, beds were comfy and there were tons of television stations to choose from! We had a great night sleep and the breakfast in the morning was wonderful, lots of choices and fully stocked! We stay at alot of Best Westerns in Colorado, South Dakota and most recently in California, and this has to be one of the very BEST we have stayed at!

Room Tip: We had a room on the Front of the Building which offered a View of the Mountains and opposite side o...
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  • Stayed: December 2012, traveled as a couple
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Thank GraceMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded December 13, 2012

Thank you so much for taking the time to write this positive revew. It means so much to us to know that we met or exceeded your expectations! We do appreciate your business and hope that you will be back to stay with us again very soon!

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Reviewed December 10, 2012

I stayed there 1 night before a business meeting in Denver, and upon check out determined that my card was hit twice for authorizations and asked twice to have it removed and still not removed after 5 days. Property is well kept, rooms are nice, but
having to ask more than once for a charge to be removed is annoying, and non-service oriented, especially when the GM is the only one who can reverse errors. Empowerment at the front desk did not occur here.

  • Stayed: December 2012, traveled on business
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Review collected in partnership with Best Western
Thank L P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded December 13, 2012

Thank you for your review. Please let me respond to what I have found out about what you said was a double credit card authorization. Once you brought this to the attention of our general manager he did research on this matter and found that your credit card was pre authorized only once and this documentation was sent to your credit card company for verification. A voice mail message was left by him detailing the above. Please call us if this issue has not been resolved .

It is always our goal to provide exceptional service and we regret any problems you may have had and hope you will have the opportunity to stay with us again.

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Additional Information about Best Western Plus Castle Rock

Address: 595 Genoa Way, Castle Rock, CO 80109-1980 (Formerly Best Western Inn & Suites of Castle Rock)
Phone Number:
Location: United States > Colorado > Castle Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Castle Rock
Price Range: $91 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Castle Rock 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Best Western Plus in Castle Rock is conveniently located off the I-25 corridor with access to many amenities.We are located directly south of the Outlets of Castle Rock and within walking distance to many restaurants. Downtown Castle Rock, Denver and the Rocky Mountains are just a short drive away! With our free complimentary hot breakfast served every morning to our 24 hour front desk service, we strive to make your stay feel like home away from home. ... more   less 
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Also Known As:
Best Western Castle Rock
Castle Rock Best Western

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