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“The Best sleep I've had in a long time!!”

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Best Western Plus Castle Rock
Ranked #1 of 7 Hotels in Castle Rock
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 24, 2012

The front entrance is warm and welcoming with the large fireplace, the staff were extremely happy and helpful the entire time. This was where I've had the best sleep in a long time with the most comfortable mattresses I've ever slept in next to a Fairmont I once stayed!

The only downside is that there is no real safe way to get to any of the shopping centers or restaurants if you were planning to walk, best you have a vehicle or wiling to pay for a cab.

  • Stayed: December 2012, traveled on business
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Thank CRussell98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded January 7, 2013

Thank you for taking the time to write your kinds words about our property. So glad that our beds provided you with such a good nights sleep! Thank you for staying with us and we hope you will have the occasion to stay with us again soon.

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Write a ReviewReviews (621)
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501 - 507 of 621 reviews

Reviewed December 12, 2012

Coming back from Pueblo this was a great place to stop for the night before heading into Denver! Warren was wonderful and had everything prepared for our arrival and we were able to get right to our room! The rooms are very nicely decorated, beds were comfy and there were tons of television stations to choose from! We had a great night sleep and the breakfast in the morning was wonderful, lots of choices and fully stocked! We stay at alot of Best Westerns in Colorado, South Dakota and most recently in California, and this has to be one of the very BEST we have stayed at!

Room Tip: We had a room on the Front of the Building which offered a View of the Mountains and opposite side o...
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  • Stayed: December 2012, traveled as a couple
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Thank GraceMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded December 13, 2012

Thank you so much for taking the time to write this positive revew. It means so much to us to know that we met or exceeded your expectations! We do appreciate your business and hope that you will be back to stay with us again very soon!

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Reviewed December 10, 2012

I stayed there 1 night before a business meeting in Denver, and upon check out determined that my card was hit twice for authorizations and asked twice to have it removed and still not removed after 5 days. Property is well kept, rooms are nice, but
having to ask more than once for a charge to be removed is annoying, and non-service oriented, especially when the GM is the only one who can reverse errors. Empowerment at the front desk did not occur here.

  • Stayed: December 2012, traveled on business
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Review collected in partnership with Best Western
Thank L P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded December 13, 2012

Thank you for your review. Please let me respond to what I have found out about what you said was a double credit card authorization. Once you brought this to the attention of our general manager he did research on this matter and found that your credit card was pre authorized only once and this documentation was sent to your credit card company for verification. A voice mail message was left by him detailing the above. Please call us if this issue has not been resolved .

It is always our goal to provide exceptional service and we regret any problems you may have had and hope you will have the opportunity to stay with us again.

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Reviewed December 1, 2012

Great remodeled hotel, the only two down falls were beds were extremely hard and the front desk agent Warren was not very considerate to our needs. My husband contacted the front desk and had concerns regarding our tv, Warren informed us that he was busy and would call us back. We never received a call back and couldn't watch our program. Our past experiences at this hotel have been great, but we were very disappointed this last visit.

  • Stayed: December 2012, traveled with family
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Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded December 6, 2012

Thank you for your review. When I researched your concerns with the TV, I was told that you were seeking specific sports channel information. Once the appropriate channel was located, several attemps were made to call your room to provide you with that information--unfortunately the line was busy each time. We apologize for any inconvenience. It is our goal to provide outstanding customer service for each guest stay. We do appreciate your business and hope that you will consider staying with us again.

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Reviewed November 28, 2012

As most harley rider's hooked up with Best Western know you often get a great stay ot a BW. Castle Rock is no different, Its great because it keeps you out of the Denver interstate hassle. You can get to I-70 west thru rt.85. Or plan the pikes peak or my favorite Mt Evans ride. Best thing about Castle Rock BW is right outside is a microbrewery- The ROCKYARD American Bar and Grille (this is not a chain, it local) dinner there is an absolute must....I usually disregard pizza on menu's but dont make that mistake there, after all i couldn't pass up the pizza called "jeff in da buff". Don't beleive me...go see. enjoy and ride safe.

Room Tip: ask for a west facing room at sunset.
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  • Stayed: August 2012, traveled with friends
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1  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded December 6, 2012

Thank you for this positive review--we do love our harley guests! Rockyard American Grill & Brewing Company is one of our guests favorite spots in Castle Rock. We hope you will come back very soon!

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Reviewed November 28, 2012

Stayed there for a night and enjoyed the place, the staff on the front desk were very helpful, the room was a good one, though I spent most of my time on the computers. Breakfast was one of the better ones we had in out of 24 hotel/motels we stayed in. There are many excellent restaurants across the road and the hotel is conveniently situated to the highway if travelling to Denver or Colorado Springs, also the price was very reasonable.

  • Stayed: July 2012, traveled as a couple
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1  Thank derek888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded December 6, 2012

Thank you for taking the time to write this wonderful review. We are so pleased that you enjoyed your complimentary breakfast and your stay with us! We do appreciate your business and hope you will be back to stay with us very soon.

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Reviewed November 23, 2012

When traveling with our 2 year old, we find having a suite with two rooms works much better at bed time. This hotel was one of the only ones in the area that we found with such accommodations. Having a full kitchen was a definite plus. The staff is friendly. The property looks new and well-maintained. One of the few hotel showers that I've actually enjoyed. The digital TVs are great with full program guide and HD. The only problem we've experienced is that the Internet is spotty at best. Often connections will drop out. Even when connected, the Internet is so slow in the evenings that it is unusable. i'm writing this by using my phone as a hotspot. Of course, this is a common issue with free hotel WiFi. If they charged $5/night for the Internet, fewer people would be using it and it would be likely be functional. Overall a great hotel and we will definitely be back.

Room Tip: The "deluxe suites" are great, provide plenty of space, two large TVs, full kitchen and ev...
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  • Stayed: November 2012, traveled with family
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Thank Cermak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded November 27, 2012

We are so pleased that you enjoyed staying in one of our deluxe 2 room balcony suites. We recently renovated them to include a full kitchen and our guests seem to love that change! We are currently in the process of installing fiber through out the whole hotel which will corect the internet problem that you discribed.

Thank you for your business and we hope to see you again very soon!

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Additional Information about Best Western Plus Castle Rock

Address: 595 Genoa Way, Castle Rock, CO 80109-1980 (Formerly Best Western Inn & Suites of Castle Rock)
Phone Number:
Location: United States > Colorado > Castle Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Castle Rock
Price Range: $90 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Castle Rock 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Best Western Plus in Castle Rock is conveniently located off the I-25 corridor with access to many amenities.We are located directly south of the Outlets of Castle Rock and within walking distance to many restaurants. Downtown Castle Rock, Denver and the Rocky Mountains are just a short drive away! With our free complimentary hot breakfast served every morning to our 24 hour front desk service, we strive to make your stay feel like home away from home. ... more   less 
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Also Known As:
Best Western Castle Rock
Castle Rock Best Western

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