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“Rooms smelled like smoke.”

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Days Inn & Suites Castle Rock
Ranked #6 of 7 Hotels in Castle Rock
Canyon
Level Contributor
8 reviews
4 hotel reviews
“Rooms smelled like smoke.”
2 of 5 bubbles Reviewed July 1, 2013

I had adjoining rooms and both rooms smelled like smoke. I reported it to both the night clerk and morning clerk. Neither clerk seemed concerned. The night clerk said these rooms are always checked. If these rooms had been checked then they shouldn't have been used. The night clerk was not friendly and I had to pick up the desk phone and ask her how to get to the rooms when I checked in. If it had not been so late when we checked in I would not have stayed there.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Lynette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastleRockGM, Manager at Days Inn & Suites Castle Rock, responded to this review, July 17, 2013
I am very sorry that the staff seemed like they were not concerned about your issue. I have already spoken with everyone about your issues so that hopefully it will not happen again.

I appreciate the time you took to make sure that we knew about the situation.

Anthony, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 reviews from our community

Traveler rating
    76
    86
    83
    54
    54
See reviews for
139
87
36
61
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Mesa
1 review
3 of 5 bubbles Reviewed June 15, 2013

The room was sufficient for my needs. The refrigerator, which I needed to store medication in, froze it instead. By the time I realized it, I was leaving. I was unable to print a boarding pass before leaving, because of no printer. There were several guests walking around barefoot in the lobby.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Georgeanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastleRockGM, Manager at Days Inn & Suites Castle Rock, responded to this review, July 17, 2013
I am sorry that we did not go above and beyond during your stay. I will take your comments to my staff so that we can improve for future stay.

Thank you for bringing up these issues so that we can address them and get the corrected.

Anthony, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn & Suites Castle Rock

Property: Days Inn & Suites Castle Rock
Address: 4691 Castleton Way, Castle Rock, CO 80104
Phone Number:
Location: United States > Colorado > Castle Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Castle Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn & Suites Castle Rock 2*
Number of rooms: 62
Reservation Options:
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Also Known As:
Days Inn Castle Rock
Castle Rock Days Inn

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