Wow....what a disappointment. The worst customer service I have experienced in my whole life. We heard nice things about the restaurant at The Ridge country club and since we were visiting from out of town we decided to go with local family. We were a 6 top table (but easy orders since we had 3 children who barely ate). The original waitress (who also doubled as the bartender?!) handed us off 1/2 way through our meal to a new waitress who seemed very out of it! Our food orders were all wrong (missing sides, missing drinks, salted vegetables when we asked for steamed only, missing plates, 20 minutes and 3 requests to bring out the "complimentary nachos" as advertised on the happy hour menu, to name just a few). She could not understand that we wanted split checks, and she spent over 30 minutes trying to run our credit card/s. Her sentence structure was grammatically off and behavior was odd (stumbling, off topic comments, too informal with conversation, etc.) I am not sure she was in the right frame of mind or maybe she was completely nervous since it was her first day as she finally admitted after a series of problems we had with our meals and general dining experience (I question why the original waitress would hand off a 6 top table to a completely new waitress halfway through the meal in the first place). Regardless, she was completely inappropriate trying to make conversation for too long at our table while neglecting her other tables. We went to dinner at 4:00PM so the place was practically empty still she was having major trouble attending to her 2 or 3 tables. It was really horrible and the original bartender/waitress was extremely rude when we left. Even the beautiful views could not make up for the odd, incompetent, and overtly rude staff. By the way if you bring children just a heads up...they give you pencils instead of crayons on the children's coloring menu....just another example of thoughtless and odd customer services. $15.00 for wings...the most expensive I have ever seen!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.