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“Worst service in 32 years”

The Ridge at Castle Pines North
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Attraction details
Owner description: This scenic golf course, located in the beautiful Rocky Mountain wilderness, is ranked as one of America's top 100 courses.
Tampa, Florida, United States
Level Contributor
16 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Worst service in 32 years”
1 of 5 bubbles Reviewed September 6, 2013

Wow....what a disappointment. The worst customer service I have experienced in my whole life. We heard nice things about the restaurant at The Ridge country club and since we were visiting from out of town we decided to go with local family. We were a 6 top table (but easy orders since we had 3 children who barely ate). The original waitress (who also doubled as the bartender?!) handed us off 1/2 way through our meal to a new waitress who seemed very out of it! Our food orders were all wrong (missing sides, missing drinks, salted vegetables when we asked for steamed only, missing plates, 20 minutes and 3 requests to bring out the "complimentary nachos" as advertised on the happy hour menu, to name just a few). She could not understand that we wanted split checks, and she spent over 30 minutes trying to run our credit card/s. Her sentence structure was grammatically off and behavior was odd (stumbling, off topic comments, too informal with conversation, etc.) I am not sure she was in the right frame of mind or maybe she was completely nervous since it was her first day as she finally admitted after a series of problems we had with our meals and general dining experience (I question why the original waitress would hand off a 6 top table to a completely new waitress halfway through the meal in the first place). Regardless, she was completely inappropriate trying to make conversation for too long at our table while neglecting her other tables. We went to dinner at 4:00PM so the place was practically empty still she was having major trouble attending to her 2 or 3 tables. It was really horrible and the original bartender/waitress was extremely rude when we left. Even the beautiful views could not make up for the odd, incompetent, and overtly rude staff. By the way if you bring children just a heads up...they give you pencils instead of crayons on the children's coloring menu....just another example of thoughtless and odd customer services. $15.00 for wings...the most expensive I have ever seen!

Visited September 2013
Helpful?
3 Thank staroyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
Silverton, Oregon
Level Contributor
120 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
“Great Golfing”
5 of 5 bubbles Reviewed July 29, 2013

Troon - awesome golfing again! Enjoyed the course and the views. Fairways and greens were in excellent shape. Would definitely return.

Visited July 2013
Helpful?
Thank Hollijoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Don't trust that you have a tee time here!”
1 of 5 bubbles Reviewed June 14, 2013

Signed up for a 3:20 pm tee time using their online system, then called to confirm immediately after with the pro shop, all good. When we arrived that afternoon we were told that we did not have a tee time, and that they could not get us out before 4:10 pm. I showed the pro shop the confirmation, but they honestly didn't care. Apparently a number of local regulars wanted to get out, and the clubhouse just overwrote the tee times so their friends/regulars could golf. Not professional at all.

Customer service? Not here!

Visited June 2013
Helpful?
1 Thank DJinCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
39 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“Top-notch in every way”
5 of 5 bubbles Reviewed June 3, 2013

Fantastic Troon Property designed by Tom Weiskopf, huge greens without a flat spot on any of them. Impeccable conditions, great service and breath-taking back nine. Go to the back tee of 18 for your Kodak picture moment with Pike's Peak in background. $115 was pricey but included range balls and yardage book.

Visited May 2013
Helpful?
1 Thank mangs8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle Pines Colorado
Level Contributor
74 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
“The view is everything”
3 of 5 bubbles Reviewed December 21, 2012

We live next door, so this is our local bistro. It is basically a Troon golf course facility, but the clubhouse is attractive and the outdoor dining is accompanied by a spectacular view. Since private parties are accommodated, it may not be available on a given evening, but generally it is a good place when we decide we can't cook. The staff is welcoming. The menu is simple and generally well prepared. Service is usually smooth and prompt. Families seem to be accommodated without great difficulty and children can be active without causing trouble. While the wine list is limited, the full-service bar has a great bartender. Cost is moderate and appropriate to the kind of food served. Wine and drinks, however, are somewhat pricey. If you are visiting the Buffalo in Daniels Park, this is the place to have lunch.

Visited December 2012
Helpful?
1 Thank jwmarkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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