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“lovely spot”

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Mission Reef Resort
Certificate of Excellence
mossman
Level Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“lovely spot”
4 of 5 bubbles Reviewed December 7, 2013

My family and I had a short break at this little resort and definitely enjoyed ourselves, what a lovely spot.
We had a special package which gave us a good nightly rate, a late check out and other extras. Our breakfast was included which we wouldn't bother with again as the products provided were not to our liking. In this day and age with so many wonderful fresh products available I wonder why the manager thought it was ok to provide, homebrand fruit juice drink (not even real juice, fruit juice drink?), homebrand long life milk (why when the supermarket is just minutes away) and portion control jams.
I understand if you are keeping your costs down but really for the price you were charging, which was fair, you could have provided a breakfast that didn't look cheap. (and it did look very cheap)
Decant real juice and milk into a jugs, they can be homebrand but the guest won't know and do a small jar of jam (you decide the portion size)
We also received a complimentary bottle of wine, Bowlers Run ($2.99 at the Dan Murphy's), the homebrand of the wine world, very very cheap in all ways. Maybe international guests won't know this brand but Australians will.
Our package also included 2 x half hour spa treatments, which, if I got this right was the use of the spa jets in the pool for half an hour. Not what I would have said was a spa treatment, obviously my definition is different to this resorts.
The option to take a package should appear to be value for money and our room definitely was good value but personally, the extras just looked cheap and didn't add anything to the overall product, it just pulled you down.
A couple of small house keeping issues, dirty cup in main bathroom, covered in toothpaste spit (nice), small milk jug in second bedroom fridge with dried up milk in it, outside table covered in ash as well as the ash tray being filthy (bit of a turn off for a non smoker)
And some minor maintenance issues, the fan in the dining area has one speed (not very fast) and needs a new switch. This wouldn't have been an issue if we had stayed in winter but we stayed in December and a fan that works properly is a must in summer. Ants everywhere, time for a pest man to visit and place some ant baits around, noted the insect spray provided by the management to counter this problem.
Would we stay again, yes if they would have us after posting this review, the manager is lovely, a very helpful person, the resort is well presented; clean, tidy and in a great spot. The few issues we had were minor and of no real consequence. We would probably take the package again just to get the good nightly rate but we would not bother using any of the extras

Room Tip: try and get the rooms closest to the beach so you get the view.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moomoomossman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan_Mission, Manager at Mission Reef Resort, responded to this review, December 20, 2013
Sorry you were not extremely happy with your stay. Our aim is to please and if you can help us improve our services we would like to know. Also, thank you very much for your suggestions for the breakfast menu, We shall take them on board.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
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    11
    6
    3
See reviews for
25
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Level Contributor
3 reviews
4 of 5 bubbles Reviewed November 9, 2013 via mobile

lovely clean rooms, comfortable, pleasant surroundings with easy access to the provided BBQ and pool, easy to approach staff who were always helpful. information guides and local knowledge on places to eat ect. would visit again

Stayed November 2013, traveled with family
Helpful?
Thank Cameron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan_Mission, Manager at Mission Reef Resort, responded to this review, November 10, 2013
Many thanks for the review, much appreciated. We are very pleased you enjoyed your stay and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rockhampton
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed October 28, 2013

What you see on the web site is not what you get, rooms poky, only one bedside table and poor lighting, no appropriate seating other than cheap plastic garden chairs, no wifi, no security screen on the door which opens on to a communal balcony - you can either have fresh air and no security at all or the door locked and no fresh air. Sparsely and very cheaply furnished. Plug for kettle and toaster was a live extension cord plug running from the fridge connection under the bench!
Reception friendly provided you do not have a problem or require any further assistance. property not situated at Mission Beach but at Wongaling Beach, the least attractive of Mission Beach and South Mission Beach area.
Very average you can find better.
Would definitely NOT return.

Room Tip: Look elsewhere before you commit to this.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travellintrudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan_Mission, Manager at Mission Reef Resort, responded to this review, November 10, 2013
We are terribly sorry you did not enjoy your stay. Our aim is to please.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Mackay, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 22, 2013

Friendly and helpful staff. Privacy within you own unit/space. We took our own boat which proved no problem - parked on site. Quiet and relaxed throughout our stay. Info and maps etc available at reception. We were made to feel at home...loved it.
.

Room Tip: We had a ground floor apartment with very little interference from others, except for first thing in...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 148suzieq62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan_Mission, Manager at Mission Reef Resort, responded to this review, November 10, 2013
Many thanks for the review, much appreciated. Glad you enjoyed your stay..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Echuca, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 5, 2013

We stayed here late Sep 2013. Sussan was very helpful and friendly and couldn't do enough for us to make our stay pleasant. We were very pleased with the apartment and can't speak highly enough of Sussans efforts to accomodate us.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan_Mission, Manager at Mission Reef Resort, responded to this review, November 10, 2013
Many thanks for the review, much appreciated. Glad you enjoyed your stay..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 27, 2013

We stayed for 2 nights at the end of June. Susan was an Excellent host, friendly and helpful with very good local knowledge. This resort was one of the only ones we could find that had a real (hot) Spa pool and it also had a lovely Pool and BBQ area. We had a spacious double apartment with a full kitchen and laundry and two bathrooms. Everything was clean and in excellent working order. The parking was secure and mainly undercover. There are restaurants within close walking distance and I also walked up to the Supermarket and shops. We really enjoyed our stay Thank You.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan_Mission, Manager at Mission Reef Resort, responded to this review, October 2, 2013
Hi Anna - many thanks for the review, much appreciated. Glad you enjoyed the spa and glad that the rooms were to your liking.

All the best

Sue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
7 reviews
3 hotel reviews
4 of 5 bubbles Reviewed August 22, 2013

We booked the apartment through booking.com and the pictures that had been uploaded had me a but apprehensive. When we arrived, the check in was a bit of a stuff around as they had charged the credit card twice. 20 minutes and numerous phonecalls to two different banks we finally got our keys and checked into oyr two bedroom apartment. It was INCREDIBLE. Spacious and modern, I felt very clean and comfortable which is unusual as I'm pretty hard to please. Each bedroom has its own bathroom and private courtyard. The place is full tiled and fully airconditioned. The fridge was already running for our convenience so all we had to do was transfer our refreshments straight from the esky. The apartment has full laundry facilities and a spa for use as well. In addition to this, each apartment has a private car parking space which is super handy. Overall, if you can look past the hit and miss customer service initially, the two bedroom apartment is well worth the price you pay.

Helpful?
Thank SJM93
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Susan_Mission, Manager at Mission Reef Resort, responded to this review, October 2, 2013
Hi - many thanks for the review, and glad that you found the units to your liking. Apologies for the problems with the credit card but all's well that ends well.

Thanks again

Sue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mission Reef Resort

Property: Mission Reef Resort
Address: 58-62 Holland Street, Wongaling Beach, Mission Beach, Queensland 4852, Australia
Location: Australia > Queensland > Mission Beach > Wongaling Beach
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 B&Bs / Inns in Wongaling Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mission Reef Resort 4*
Number of rooms: 14
Official Description (provided by the hotel):
Mission Reef Resort is a luxury holiday apartment accommodation venue situation in magnificent Mission Beach, North Queensland, Australia.Offering 14 tastefully furnished,2 bedroom fully self-contained apartments or 14 1 bedroom self contained and motel style suites plus on-site manager, the resort is one of the newest in the area, having been officially opened in May, 2005.Mission Reef Resort is less than a one minute walk to the famous pristine sands of Mission Beach and is centrally located within the township.When you stay at Mission Reef Resort you can choose to experience all the wonders the area offers, from Great Barrier Reef snorkeling, diving and coral viewing trips to guided walks in the lush tropical North Queensland rainforest. The tours and activities choices are endless. And if you are not the adventurous type, you can just relax in the cool resort pool to savoir the tropical sunshine and sea breeze. ... more   less 
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Also Known As:
Mission Reef Hotel

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