We arrived for an 11:00 ride which we had scheduled the day before. There was no record in their books of the reservation. Manager said it was no problem and that we could still ride, but we would have to wait for the horses to come back from the 9:00 ride. So, we waited until 11:30 and then could not wait any longer because we had scheduled other activities back to back. Manager refunded our money with no problem. We were disappointed we didn't get to ride.
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