Right off the bat, two things went wrong. We arrived on a Wednesday and were told that they almost canceled our reservation, even though they had acknowledged on the phone that we had changed our arrival date. Then we were given the wrong room -- two double beds instead of a king. We had to stay one night until the room could be changed. The room was adequate, but old and dated.
The next day we were changed to a king room. The big problem was that the main air conditioning unit on the wall was permanently broken and a tiny window air conditioner was trying to cool a giant room with an outdoor temperature of about 90 degrees. Again a dated room with a big stain on the seat of one of the cloth chairs. I don't know how the stain got there, but I wouldn't sit in it. When I pointed it out to management, the reply was “Oh, you mean this water stain?”
So management upgraded us to the two-room suite. The problems there were threefold. First one of the two air conditioners was broken, so one room was too warm. Second a smoker had been in the room, so it reeked of smoke, even though it was a non-smoking suite. Third, we were told the room was already reserved for Sunday night, so we could only stay for two nights and then would have to change rooms again.
The "fitness room" is a joke -- a closet sized room with three machines, no kidding. The wifi signal was weak and worked poorly in some areas of the hotel. The laundry room was free -- a nice touch.
We checked out of the hotel and stayed at the magnificent Omni Interlocken, about a mile away.
The two gentlemen in the office (I assume the owners) seem like good people. They need to bite the bullet and spend serious money to completely upgrade their facilities. The location is very nice, the outdoor area is nice. It could become a charming, wonderful place. As it now stands, I cannot recommend it.
- Official Description (provided by the hotel):
- All the Charm of a Olde Country Inn with new world amenities. Scottish style Pub with over 250 Whisk(e)ys and Full Restaurant on site. Spacious Rooms, Fireplaces in every room, High Speed Wireless, Kitchenettes, Complimentary cooked to order Breakfast. Perfect for a business trip or a vacation destination. Close to Interlocken businesses and amenities, First Bank Center, Golf courses, Breweries, Restaurants, Shopping and more. Minutes to Boulder, Denver, Westminster, and Arvada. ... more less
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- Also Known As:
- Hilltop Hotel Broomfield
- Hilltop Inn And Suites