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Hyatt House Boulder/Broomfield
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Reviews (607)
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Reviewed February 27, 2013

We were snow-bound in Denver and had to stay an extra day. And we required an early - very early - check in. We called the Hyatt and they went out of their way to be of service to us. The gal who took my call and who remembered me by name when I walked up to the registration desk was Stephanie Sanders. Stephanie was so helpful in so many ways and just a delight to work with. Kudos to HR for their hiring practices - and to the management in terms of their personnel training - though I suspect Stephanie would do well anyway! The room - a small suite - fit our needs very nicely and Stephanie ensured it was ready for us when we arrived well before noon. Everything about this facility was positive. Including the free wi-fi and breakfast in the morning. We had stayed at the Westin the two previous night's and while it is a lovely property and our room was comfortable, I was really dismayed that they charge $9.95 - $14.95 a night for hi-speed Interenet service - that most places now offer for free. For goodness sakes, even McDonalds provides that service for free! Would definitely recommend this facility to anyone wanting to stay in the Broomfield/Westminster area.

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank Jackie_in_MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Boulder/Broomfield, responded to this reviewResponded February 28, 2013

Jackie_in_MO,
Thank you for your wonderful review. We're glad you stayed with us at Hyatt House! I'm very pleased to hear that Stephanie was able to show you her warm, welcoming attitude and assist you with your reservations. I'm glad you liked our hotel as well and enjoyed a nice, comfortable visit. We hope you'll make Hyatt House your place to stay when in Broomfield, and we hope you'll visit us again soon.
Sincerely,
Eric Finney, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

We had an amazing vacation with another couple. The Director of Sales was amazing at sugggesting local restaurants and places to go. The front desk was very helpful as well! I asked for foam pillows instead of feather and within 5 minutes they were delivered to my room. Thank you Will! We found everything and more that we needed in our room for a 5 day stay. They did have a snow storm while we were there and had to stay in a day. It was not a problem as we made snow cream and ordered in pizza. On the flight back we were already searching to go back. Thank you Hyatt House Broomfield for making our vacation the best one yet!

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank Michele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Boulder/Broomfield, responded to this reviewResponded February 28, 2013

Michele C,
We're excited to hear from you, and appreciate your kind review. It's great to hear that you had a pleasant time at Hyatt House, and we're glad to have been a part of your vacation to Boulder. I'm glad you liked our property and felt well taken care of by our staff. It sounds like you made the best of a snow storm and thoroughly enjoyed yourselves. We're glad you did! Please make plans to visit us again. We enjoyed your company and hope to see you again soon.
Sincerely,
Eric Finney, General Manager

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Reviewed January 24, 2013

The rooms were great, spacious, newly updated and clean. the bathrooms were particularly nice. the breakfast was an above average buffet at no charge. No issues with the free wifi. overall just a very pleasent place to stay. when ever i'm in the area for business i'll look to return here.

  • Stayed: December 2012, traveled on business
    • Value
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Thank matt_bekah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Boulder/Broomfield, responded to this reviewResponded January 29, 2013

matt_bekah,
It's great to hear from you and learn about your overall pleasant stay with us at Hyatt House. I'm glad you liked our clean, spacious rooms as well as our delicious complimentary breakfast. We enjoyed having you as our guest and hope to see you again soon.
Sincerely,
Eric Finney, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

I stayed at this property beginning mid October for a long-term business engagement in nearby Westminister, CO. My client recommended Hyatt House Boulder/Broomfield since many of its' own visitors, contractors, etc. had stayed there. My initial experience was excellent - friendly, courteous and professional staff, clean, modern, well-maintained rooms and property . The daily housekeeping person made sure that my room was cleaned, organized and replenished with clean towels, linens, toiletries, etc. It was very warm and personal service that I really appreciated. After the first week of my stay and since I am a business traveler, I returned to my primary residence in Southern California. Upon my return home, I encountered a medical emergency and was advised by my physician to immediately cease all travel. I notified the management at Hyatt House of my situation and I was put in touch with the housekeeping supervisor to arrange for the return of my personal items (clothes and toiletry items) that were left in my room. I provided a UPS label and my property was boxes and shipped back to me. Upon receipt of my property, I noticed that some of my personal toiletries were not shipped. I didn't expect to receive the food items that I left but I expected to receive everything else that belonged to me. I sent an email of my discovery to the same woman at Hyatt House that had arranged the shipment and received no response from her. About 1 month after I checked into the Hyatt House, I received an email invitation to provide feedback of my experience; I took the time to answer the questionnaire, which was not very favorable to Hyatt House. I was immediately contacted by the General Managers - Eric and David, both were very responsive, nice; professional. Both apologized and asked for more specific details of my experience. When I responded with specific details, Eric immediately asked me did the housekeeping supervisor perform an inventory of the contents of my room, and then review the checklist of the contents with me prior to anything being removed. I informed Eric that no one on his staff performed a review of the contents of my room. Shortly after my discussion with Eric, I finally heard back from the housekeeping supervisor - Kristen. Kristen apologized and informed me that she never saw my email regarding my missing property. She then said I did not remove your property from your room. I thought her declaration was odd and irresponsible, especially for a person that supervises others. By her responses, it seemed to me that she was becoming defensive and didn’t want to be blamed. Ideally, I had hoped that there was simply an oversight and my property was mistakenly not placed along with the items shipped. I wanted to hear that the items that were not shipped was somewhere in the lost and found. After several emails back and forth, Kristen declared that she had done her “due diligence” and that my missing property could not be found. As far as I am concerned, if there were any level of “due diligence” exercised in the process from my notification to Hyatt House that I wasn't medically able to return to work in Denver to my receipt of the items shipped back to me; there would not have been any discrepancies. When I was cleared to return to Denver for work, Eric invited me to stay at Hyatt House for 1 week at no charge. Thank you again, Eric. Still, I don’t have a great feeling and I have lost confidence that my property would be secure while stored in a locked rented room on the property that Hyatt House Boulder/Broomfield manages. Since my experience at Hyatt House, I have arranged alternative long-term lodging for business travel while I am in Denver.

Kevin W.

  • Stayed: October 2012, traveled on business
    • Location
    • Cleanliness
2  Thank Tobey_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2013

This hotel is in a great location for access to either Boulder or Denver. The room was above and beyond anything that I'd expected - large, clean, great facilities. The hotel staff couldn't do enough for me from check-in to check-out. The evening attendant at the front desk was also staffing the bar and was always happy to chat, serve and generally make me feel welcome.

I would not hesitate to stay here again. Good price too.

  • Stayed: December 2012, traveled on business
    • Value
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Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Boulder/Broomfield, responded to this reviewResponded January 30, 2013

Christopher H,
Thank you for writing a review and letting us know of your excellent stay with us at Hyatt House. We're glad you stayed with us and liked our clean, spacious rooms. I'm glad our staff was attentive to your needs and welcoming as well. We hope you'll keep Hyatt House as your number one place to stay when visiting Broomfield. We look forward to your next visit.
Sincerely,
Eric Finney, General Manager

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