when we checked in...the system was down and they weren't able to issue keys. we waited in lobby for an hour....2 kids, a dog...we were tired.....they said since we requested a room w/ 2 queens...they couldn't see which rooms had that bed set up and was available in their system...BUT, they could see king rooms....HUH???? so, the only way we were going to stay there that night was to be put in two king rooms...across the hall from one another- it was close to 7pm by now and we were tired, hungry and ready to relax. Oh, and by the way, they won't be able to have a key issued, the hotel employees would have to let us in and out of our room. People were backed up and the front desk was a mess. We took our two rooms...had to put the little silver lock thing in the door to keep it open to be able to pass back and forth to see the other half of our family....finally, we shut the door, went to dinner....in the morning realized my laptop was missing. I didn't have a key to my room! an employee could get into it though and clearly knew when I was not inside cause they didn't let me in!!!!! the perfect crime. Front desk/staff were aloof to my calls in the morning to report theft....called the police myself after 4 attempts to get a supervisor hotel member was ignored. The general manager STILL hasn't called me back and it's Thursday (we checked out Sunday). The system was down! the key system wasn't working! The assistant manager called to say that he did not see anyone going into my room while I was out to dinner.....well, that's comforting since the system was DOWN and they had to reset the system on Sunday to get it working again. Not very confident to the accuracy of the assistant general manager's assessment.
I've had that computer for two years and stay in hotels at least twice a month....usually more. Never been a problem...until I encountered this hotel. Stay away...much safer places to stay in Broomfield.
My case was assigned an investigator with the Broomfield police.....besides the monetary value....it's the memories, pictures, contacts, documents that won't be replaced. No - I hadn't backed it up for over 4 months. Yes, shame on me....that certainly won't happen again.....and it's back to the Omni Hotel in Broomfield for us!!!
- Official Description (provided by the hotel):
- Aloft Broomfield Denver is just minutes from major corporations within Westmoor Technology Park and Interlocken Business Park. Plus, many local attractions such as FlatIron Crossing Mall, WaterWorld, world class golf courses and 1st Bank Center. Additionally our hotel has 5,000+ sq ft of space for meetings/weddings. ... more less
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- Also Known As:
- Aloft Broomfield Denver Hotel Broomfield