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“Mouse?!”

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aloft Broomfield Denver
Ranked #5 of 7 Hotels in Broomfield
GreenLeadersBronze level
Saratoga, California
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Mouse?!”
2 of 5 bubbles Reviewed March 27, 2013

I really wanted to give a raving review, and if I hadn't seen a mouse - I probably would have. I'll give my pros and cons.

I had stayed at one aloft before in Montreal, so I was aware of the room size/layout. The downstairs lobby is well lit, and the check in staff was eager to help. I had a glass of wine at the bar, which was short staffed. The one bartender was making drinks, waitressing and preparing the food. I definitely think there should be one other person.

I had a great night of sleep, loved the full amenities in the shower (bliss bodywash and shampoo/condiitoner are great!). However, the one thing I can't get over was the mouse in the gym. It cut my workout short, as I couldn't stay in there. Also, when I went to complain the front desk contact said "I know, other people have complained" and was completely unphased by it. Since that moment, I've been unable to think this hotel is clean and am convinced there could be more than one.

Get an exterminator, I'll never stay here again.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gte478p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftBroomfield8300, General Manager at aloft Broomfield Denver, responded to this review, March 28, 2013
Dear Guest,

On behalf of the entire hotel, I want to apologize that a rodent appeared in the Fitness Center during your workout. Our hotel has been open for almost 4 years, and this is the first rodent complaint we have received. I want to ensure you that the cleanliness of our hotel is the top priority of our staff. We are travelers as well, and we often times put ourselves in your shoes. The sight of a rodent is concerning and obviously, not ideal. In the 4 years, we have used the same pest company that comes in on a monthly basis to ensure there is not a rodent problem. We are as proactive as possible in eliminating rodents, and unfortunately, this was not the case during your recent stay.

I can assure you that the problem is resolved and will not happen again in the future. I sincerely hope you give us another chance and understand that we are one of the cleanest hotels in the brand. Thank you for your continued support of aloft and look forward to a return visit to prove that we will not only meet, but exceed your expectations.

Sincerely,

Ryan Ikemeier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Durham, Connecticut, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 26, 2013

The Aloft Broomfield is a great place to stay if you’re travelling on business. The rooms are clean, spacious and modern. The widescreen TV in the room is massive. Great desk to work at. Wi-Fi is fast enough for video calls. Business Center in the Lobby, pool, exercise room, pool table. Conveniently located near local businesses and the highway. The bar is a lot of fun and the food is excellent. Try the deviled eggs. Samantha behind the bar makes the best dirty martinis!!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaxtonG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftBroomfield8300, Front Office Manager at aloft Broomfield Denver, responded to this review, March 31, 2013
Thank you for your 5 star review! The Aloft caters to the well connected, tech-savvy customer just like you! Modern conveniences and a whole lot of style! Samantha is always awesome and we're glad you got to try our new Chef Specials at the Wxyz bar ! JP serves it up Monday -Thursday 4:30-9pm ! We look forward to your next stay !
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Westminster, Colorado
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

Hip and contemporary hotel though note that this is a limited service hotel, no restaurants, gift shop etc. (but there is a bar). There is an area off of the front desk which allows you to buy food items which you just pay for @ the front desk. Once in the room (NICE!) there is a room service menu but be aware that it's a 3rd party delivering service w/a minimum of a $15 order.
Again nice rooms, though my mini fridge didn't work, the remote control only worked from certain areas of the bed and the cell service in the room was horrible. There's an unlimited source of bath soap and shampoo/conditioner-in-1, so bring your own conditioner if that type doesn't work for you
There's a small indoor pool and fitness center. Used the pool, nothing spectacular but did the job.
For location, note that there aren't any restaurants/shops located next to it-they're located a half mile or more away from the hotel.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Venessa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftBroomfield8300, Front Office Manager at aloft Broomfield Denver, responded to this review, March 31, 2013
The Aloft Broomfield Denver thanks you for your 4 star review! In addition to the room service menu, the Wxyz bar has made to order Chef Specials Monday - Thursday 430pm-9pm. We also offer a free shuttle service to the various dinning and entertainment options within 5 miles of the hotel! We hope you give both a try the next time you stay with us! We look forward to seeing you again !
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Dallas, Texas
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

Spent 1 night here with my family to avoid getting stuck in TX for Spring Break. Got a last minute AAA rate for $79. The room was nice and clean and as expected. It was fine for a short stay. The staff at the wxyz bar were all friendly and attentive. We had time to kill in the am and the kids had fun playing pool and with the large selection of board games.

We stayed in room 237 and there was a street light right outside one window that required some creative adjustment of the window covering.

The only major issue was a garbage can in the kitchen that was directly in view (and use) through the window where you placed your order. The employee preparing food was in direct contact with it while making food and taking orders. That's a simple housekeeping/training issue, but it was gross. Stick to prepared items in the coolers and you'll never know!

I'd definitely stay again...

Room Tip: Request a room above the 2nd floor to avoid street lights.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhymeswithhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftBroomfield8300, Manager at aloft Broomfield Denver, responded to this review, March 30, 2013
Thank you for your reviews, we are delighted that you enjoyed your stay with us during Spring Break! Our variety of board games and the pool table continue to be favorites among guests, especially those travelling with children.
I would like offer an apology with regard to your comment about the kitchen area. As you said, this is a training issue, and I can assure you that it has already been resolved.

Thank you again and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
137 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

Away from the hustle and bustle of the big city, but close enough that you're only 25 minutes away from downtown Denver. Not much happening in the neighborhood, but it's getting finished out with more dining options in walking distance.

If you've stayed in an aloft, you know what you're getting. The wxyz bar was a happening place.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonzaiflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftBroomfield8300, Manager at aloft Broomfield Denver, responded to this review, March 30, 2013
Thank you so much for your 4 point rating! As you mentioned, we are conveniently located between Denver and Boulder, provided access to both great areas with just a short commute. While we are situated in a residential community, our Wxyz is one of our most valuable amenities. Over the past few months we have drastically expanded our food options in Wxyz (something you won't find at other Alofts) offering a wide variety of dinner options, as well as monthly Chef's Specials, which are available Monday - Thursday. Our bartenders have also created a variety of new, unique, specialty cocktails, designed to fit the seasons. Thank you again for your review and we hope to see you again soon!
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MA
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed March 11, 2013

This was a nice hotel. The staff was great and accommodating, the rooms were nice and clean and the gym was updated and nicer than my own gym. My only real complaint is that the bathroom in the room we were in was weird. The shower door opened either way (push in or pull), but pulling it toward you, which is the natural inclination as you're getting in the shower), gets water all over the place. The bathroom door is a sliding door, but it's very "loose" in that if you start to shut it, it slams. Also, there is no way to turn on the bathroom light, without turning on the entire hallway area (waking other people up).

I normally don't even mention petty things like this, but it was a little bit annoying.

Other than that, like I said, the staff was awesome and helpful and the rooms were clean.

It's not really within walking distance from anything, but that was fine, because it's a relatively short drive from a lot of places.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank punkissodead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftBroomfield8300, Manager at aloft Broomfield Denver, responded to this review, March 30, 2013
Dear punkissodead,

Thank you so much for taking the time to post a review! We appreciate your acknowledgement of our staff and the cleanliness of our hotel. We take a great deal of pride in our staff, and truly believe they are our most valuable asset. Cleanliness is always a top priorty as well, which is reflected in our #2 ranking for cleanliness across all Alofts in North America.

Thank you again for your review and we hope to see you back at the Aloft Broomfield Denver soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about aloft Broomfield Denver

Property: aloft Broomfield Denver
Address: 8300 Arista Place, Broomfield, CO 80021
Phone Number:
Location: United States > Colorado > Broomfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Broomfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — aloft Broomfield Denver 3*
Number of rooms: 139
Official Description (provided by the hotel):
Aloft Broomfield Denver is just minutes from major corporations within Westmoor Technology Park and Interlocken Business Park. Plus, many local attractions such as FlatIron Crossing Mall, WaterWorld, world class golf courses and 1st Bank Center. Additionally our hotel has 5,000+ sq ft of space for meetings/weddings. ... more   less 
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Also Known As:
Aloft Broomfield Denver Hotel Broomfield

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