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“Worst hotel stay ive had”

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Candlewood Suites Denver Northeast - Brighton
Ranked #4 of 8 Hotels in Brighton
Reviewed January 19, 2014 via mobile

While the room was nice. My maid service which was weekly was never on time always a day or so longer than a week. The bed was fine but the pillows I had to go buy one because both my co worker and I kept waking up with a pain in our neck. The store is over priced and about the only upside was free laundry room. Won't stay again not with holiday inn across the way or Hampton Inn down the street

Stayed: December 2013, traveled on business
1  Thank thatguy73534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DENWR, Owner at Candlewood Suites Denver Northeast - Brighton, responded to this reviewResponded January 23, 2014

Thank you for submitting a review of our hotel. I appreciate the fact you found the room to be nice and you were able to enjoy our free laundry. I am disappointed, however, that you found our pillows to be uncomfortable. We have additional pillows, varying in fill from firm to soft, available and would be happy to have you try them out. As an extended stay hotel, housekeeping services are performed on a weekly basis for those staying beyond seven days. In addition, we are happy to offer additional housekeeping upon request. I would appreciate the opportunity to regain your business and trust we can provide you with a pillow option you find comfortable and a cleaning schedule that meets your needs. Please contact either Brian, our hotel General Manager, or myself directly through the hotel. Thank you for staying with us.

Todd
Owner

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27 - 29 of 29 reviews

Reviewed July 21, 2013

We just ended a two week stay at this brand new facility. The suites are immaculate and quite spacious. Our room included a refrigerator/freezer, microwave, and stovetop. Free wifi was important to me and had more than adequate speed. The bed was very comfortable and the bathroom was a generous size. We are traveling with our faithful old dog and she was also treated as a welcome guest. There is a very nice grass pet walking area adjacent to the hotel. Above all, the staff from GM to maintenance and cleaning people were friendly and willing to bend over backwards to please. They made it great stay.

  • Stayed: July 2013, traveled as a couple
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Thank optiontrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DENWR, Owner at Candlewood Suites Denver Northeast - Brighton, responded to this reviewResponded July 21, 2013

Thank you very much for the wonderful comments. The staff takes great pride in the hotel and it is rewarding for them to have their efforts recognized by our guests. Thanks for staying with us and we hope you have the opportunity to visit us again.

Todd
Owner

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Reviewed July 4, 2013

My girlfriend and I stayed here a few weeks ago while passing through. The hotel had only been open for about 1 week at the time of our stay. Everything is brand new, clean and the staff was very friendly! The room was basically a studio apartment as it had a countertop stove, a big and nice microwave, full size fridge/freezer, sink, dishwasher, dishes, silverware, tupperware, etc. We were ever suprised to find a free package of microwave popcorn in the microwave for us (unpopped of course) The hotel has a free DVD movie rental at the front desk with a good selection of titles which was great. There is also a good sized workout room and a small convinence store where you can get some drinks, food, snacks, medicine etc which was very nice. The bed was confortable and we had a great night watching our free movie and enjoying our free popcorn. If I am in the area I would stay again for sure. There are several stores and places to eat within a minutes drive such as ChickFilet, McDonalds, Subway, Chillis, Buffalo Wild Wings etc. Stores include PetsMart, Home Depot, Super Target, Dicks Sporting Goods and numerous other stores ( I dont remember all of them).

  • Stayed: June 2013, traveled as a couple
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2  Thank jtrobert83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DENWR, Owner at Candlewood Suites Denver Northeast - Brighton, responded to this reviewResponded July 11, 2013

Thank you for completing a review of our hotel and for the wonderful comments! You certainly covered many of the great amenities offered with our hotel. As you mentioned, we are a new hotel having opened June 11, 2013. Our staff has put in a great amount of work preparing for our opening and it is exciting to finally be able to share the results with our guests. Thanks for staying with us and I hope you have the opportunity to visit us again.

Todd
Owner

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Additional Information about Candlewood Suites Denver Northeast - Brighton

Address: 2204 S Medical Center Dr, Brighton, CO 80601-4012
Phone Number:
Location: United States > Colorado > Brighton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Brighton
Price Range: $109 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Denver Northeast - Brighton 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Candlewood Suites is located off I76 exit Eagle Boulevard at Prairie Center. The Candlewood Suites is a mid-scale extended stay brand that delivers one of a kind value, and offers independence and privacy to guests during longer stays. Each suite offers a fully equipped kitchen with a stove top, microwave, refrigerator, large workstation, 37 inch flat screen HDTV with premium HD programming, Blu Ray player and the brand's "Comforts of Home Bedding Collection" for a great night's sleep. Each guest will appreciate complimentary access to high speed wireless internet, business center, as well as a lending locker, lending library, fitness room, and guest laundry facility. The Candlewood Cupboard in the lobby is open 24 hours for access to meals to prepare in your suite, snacks, refreshments and necessities. Outdoor grilling area at the Gazebo. We warmly welcome you to the Candlewood Suites family for your extended stay .Consider us your home away from home! ... more   less 
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