We were here during the shoulder season, which is when the resort chose to do much-needed renovations. The property we had reserved originally had been closed due to the floods, so we were left with a vacation and no place to go. Our timeshare representative suggested the Grand Timber Lodge as a replacement, so we came here. We were not told in advance about the renovations or the problems we would encounter as a result of the renovations. Had we known, we would likely have cancelled the trip altogether.
The good: the unit we had (one bedroom) was very spacious and had a balcony that had a nice view into the woods. The kitchen was large for a timeshare and had a number of items you don't normally find in a timeshare kitchen: crockpot, tea kettle, etc. It could have used more storage containers, but overall the kitchen was nice. There was a washer and dryer in our unit. The bathroom had two separate areas, one with two sinks and a jetted tub, and one with a sink, toilet and two-headed shower that was quite spacious and nice, though it didn't have a bench. There were a number of barbecue grills on the patios between the buildings. We were able to cookout easily. The covered parking areas were great and would be very handy in bad weather. There is a small workout room with a couple of treadmills, bikes and elliptical machines, as well as free weights. It wasn't a fancy workout room, but it was adequate. It was almost never used when we were there, so the number of machines wasn't a problem. There is a nice gas fireplace in the unit which turns on with a switch. We couldn't, however, use it. (See below). There is a "business center" in the main building -- a couple of printers and a printer. If that's all you need, great. Just don't ask the staff how to find it (see below). There is free wifi.
The bad which may be solved by renovation: The carpets in our unit and the hallways were extremely dirty. It appears that this may be resolved by the renovation, as the second day we were there, most of the great covered parking had been taken up by what appeared to be rolls of carpet. We were forced to park elsewhere, but at least it looks like the carpet will be replaced. The restaurant, which was closing for renovations, had a peculiar odor, so we did not eat there. It looked very tired and dirty; hopefully the renovations will improve its appeal.
The bad, which may or may not be addressed by the renovations: Our balcony, which was quite nice, was equipped with two very dirty, very old, very uncomfortable hard plastic chairs. All of the appliances were quite noisy: the refrigerator made a constant noise, the washer and dryer were very noisy when they were working, and the dishwasher was also noisy. Our main complaint was the heat. The resort apparently has two temperatures: heat and no heat. Although we had a thermostat in our room, it did not work. When we called to ask how to operate the thermostat (the room was sweltering), we were told that the heat was on and the only way we could control it was by opening the windows and doors. (This is a supposedly green resort. The energy bills must be astronomical). We kept our windows and doors open most of the time we were in the unit, but occasionally had to close them because of the cigarette smoke which was drifting up from below. Whenever we came in the unit, we were greeted with a blast of hot air.
The bad, which may be due to the shoulder season: None of the staff could answer simple questions about the resort. They were so lacking in knowledge, we finally decided that the people working when we were there weren't the regular staff, who must be on vacation because it was the shoulder season. Everytime we asked a question, the answer was ,"I don't know." Never a "I don't know, but I'll find out and get back to you," or "Let me get Teresa; she'll know," just a "I don't know." If we asked if there was anyone who would know, usually the answer was "No," or "Probably not." If we actually did get a name, we then had to ask if that person was available. Usually he or she wasn't. If this is the regular staff, I'm surprised the place has stayed in business this long.
The bad, which probably won't change: We couldn't sleep. The bed was uncomfortable, but the main problem was the noise from above. We couldn't decide if our upstairs neighbors were playing basketball or ping pong, but there was a constant banging on the floor above us , usually starting around midnight. They were still going at 6:00 a.m., and appeared only to rest in the afternoons. We thought perhaps it was construction noise and went upstairs to see, but the door was closed, and there was no evidence of any kind of construction going on. When we had the doors and windows open to counter the sweltering heat, we also got noise from outside.
We have stayed in many timeshare exchange properties, and this is the second worse we've been in. It's a shame, because it could be a very nice property, but it needs serious work, and the staff needs training.
- Official Description (provided by the hotel):
- Grand Timber Lodge is a luxury ski-in/out condominium resort offering the largest amenities package in Breckenridge. Our exquisitely appointed luxury condominiums are conveniently located between Peaks 8 and 9 at the world famous Breckenridge Ski Resort. You will also enjoy our close proximity to Breckenridge’s Main Street, indoor/outdoor swimming pools and hot tubs, a fitness center, complimentary shuttle bus, pampering spa and salon services, an on-site ski/bike concierge, a bar and restaurant and much more. At Grand Timber Lodge, you’ll find everything you need for a great vacation: A lovely and private wooded setting, excellent amenities, all of the comforts and convenience of home, and a staff eager to make your vacation simply perfect! ... more less
- Reservation Options:
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- Also Known As:
- Grand Timber Hotel Breckenridge
- Grand Timber Breckenridge
- Grand Timber Lodge Breckenridge Colorado