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“good three star hotel”

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DoubleTree by Hilton Breckenridge
Ranked #11 of 23 Hotels in Breckenridge
GreenLeadersBronze level
Reviewed December 22, 2013

Excellent scuttle transportation that will take and pick you up anywhere. Nice and friendly staff. Average hotel accommodation but adequate. The room we got was very hot in the winter and we had to get a portable cooler to get the temperature down. A humidifier is a must which the hotel will provide.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank seeker1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded January 17, 2014

Dear Guest,
Thank you for your review. All of our staff try to make a lasting impression on our guests and the whole team is glad you had a great stay at the DoubleTree. We look forward to seeing you again in Breckenridge!

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1,236 - 1,242 of 1,619 reviews

Reviewed December 20, 2013

I like DoubleTree hotels but avoid this one at all costs. Staff was unprofessional and uncaring. They kept blaming various problems on other staff members and management and insisted they couldn't do anything to help. If you plan on using the provided shuttle be prepared to call the hotel repeatedly and wait 45 minutes

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded January 17, 2014

Dear Guest,
During peak season the hotel can become very busy, thus providing more responsibilities for our associates to complete. Regardless of how busy the property may become, that is no excuse for you to experience unprofessional service and for that I would like to extend my most sincere apologies. The shuttle runs on a first come, first serve basis as well, and when encountering traffic throughout the town it can prove to be a bit of a wait for the complimentary service. Again, I apologize our team could not create a rewarding experience throughout your stay, but we hope to see you again soon at the DoubleTree in Breckenridge.

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Reviewed December 16, 2013

They ruined me and my boyfriend's vacation. The room was very dry and even had some strange smell so we claimed to change it to another one. Guess what happened. We had to move for 3 times!! first room was just the same (dry and smelly), and the second time the front clerk gave us a wrong room! When we went into the room, there were already a family lying on their bed, shocked by us coming in. We complained about it and the clerk was just trying to calm us down with rediculous 'free breakfast voucher' which we already had for our entire trip (10days). not many choice for TV channels. Their breakfast is continental, you have to pay extra if you have "hot meal"(which is just the same everyday). They don't clean up the jacuzzi. There was some party people who drank beer and spilt it all over the jacuzzi, and the hotel didnt care. They never check. And the LAST THING that happened to us was that they charged us for PARKING FEE when we didn't even have our car!!!! it was just so rediculous how they operate and manage their customers. Now it's the season again and I don't want people to have same experience that we had.

Room Tip: we even got sick from the dryness of the room.
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  • Stayed: February 2013, traveled as a couple
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Thank EUNBI K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded January 7, 2014

Dear Guest,

I’m very sorry that this trip wasn’t up to your expectations. At the DoubleTree in Breckenridge we try to go above and beyond for all of our guests, however, it seems that we missed the mark in your case. Due to the environment and elevation, most of the town of Breckenridge is very dry, which is why we provide all our guest rooms with a humidifier. In terms of the smell of the rooms I do apologize for the odor you encountered. Our hotel is very busy during the winter season and we try to freshen up all our accommodations as best as possible when we have constantly changing rooms. The breakfast options offered are set to provide consistency and a quality product for our guests, but I’ve alerted our food and beverage team in trying to come up with some variety for our menu. The common areas of our hotel are highly populated by guests as well and we do our best to keep them up to date and clean, but occasionally it takes us a bit more time to tend to certain areas. As for the parking fee, our hotel assesses a resort charge for each reservation which covers valet or self-parking, ski valet, and wireless internet when in the past the charges were all separate and ended up being more expensive. Again, I apologize for the negative experience you encountered while staying with us at the DoubleTree in Breckenridge, the whole team hopes to see you again soon.

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Reviewed December 15, 2013

Rooms are spacious, clean and the staff is friendly. The staff was helpful as we were not familiar with the area. The shuttle service was perfect and they went out of their way to accommodate us. We will definitely come back!

  • Stayed: December 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2013

Great Hotel, good value!

I and my husband enjoyed our stay very much, and would definitely come back and stay at this hotel when I am in the area. When my husband got sick from high altitude, front desk manager Adam was very understanding, and helpful. Others at desk I recall names were Kevin, and Blain. They waived the resort fee and let us check out earlier. They are courteous, and professional. We are extremely pleased with overall service we received from engineers’ crew all three teamed up and helped fix the ventilator that was not blowing hot air, so appreciate their attention to detail and follow through. The staff at this property is excellent, and made our stay better and I think it makes huge difference when I am away from home. So I would recommend it to anyone, great value for $ spent, and is for anyone who wants to be well taken care of. Thank you Double Tree Breckenridge.
Mina

  • Stayed: December 2013, traveled as a couple
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Thank Ermina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2013

The hotel is very nice and inviting and the staff very friendly and helpful. However, there were several issues during our trip. 1) We were not offered the "famous" Double Tree chocolate chip cookies on arrival. While friendly and helpful to the best of her ability, I believe the front desk clerk was new because she needed help during our check-in. 2) It's a LONG walk to the far end of the hall to the elevators. Fortunately our room was very near the elevator so we were not going far from there. 3) Unfortunately, there seemed to be a problem with the elevator while we were there and the alarm kept going off indicating the doors were staying open too long. Being right next to the elevator I heard this all day and night long. 4) The bathroom in our 2 Queen Mountainview room was small. You can not open the door all the way because it hits the curved shower curtain rod. 5) With the heat on (which was necessary considering the temps were below zero), the room becomes way too dry. There was a humidifier in the closet that we turned on the next day. 6) The location for skiing was fantastic! My husband enjoyed walking right out to the lift area. I liked that it was walking distance to Main Street shopping. The hotel has a shuttle and will take you there but I enjoyed the 5 minute walk. 7) The view was spectacular. This was our first visit to Breckenridge but won't be our last and being a Hilton Honors member we will most likely stay here again.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Betty T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2013

The staff was excellent from front desk to valet to shuttle. Everyone was extremely helpful, informative, and polite. The room was clean and comfortable. The bathroom was clean. The cookies were delicious and we will come again!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Erin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Breckenridge

Address: 550 Village Road, Breckenridge, CO 80424 (Formerly Great Divide Lodge)
Phone Number:
Location: United States > Colorado > Breckenridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Breckenridge
#5 Green Hotel in Breckenridge
Price Range: $158 - $641 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Breckenridge 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Breckenridge is a true mountain experience offering views of the majestic Rocky Mountains. Our full service hotel is directly across the street from Peak 9 of the world renowned Breckenridge ski resort. The chair lift is within walking distance from the hotel. We are also only a 10-minute walk to historical Main Street where you can find a variety of shops, dining options and exciting Gold Rush history! ... more   less 
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Also Known As:
Doubletree By Hilton Breckenridge Hotel Breckenridge
Great Divide Hotel
Great Divide Breckenridge

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