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“DoubleTree by Hilton Review” 5 of 5 stars
Review of DoubleTree by Hilton Breckenridge

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DoubleTree by Hilton Breckenridge
3.5 of 5 Hotel   |   550 Village Road, Breckenridge, CO 80424 (Formerly Great Divide Lodge)   |  
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Ranked #10 of 21 Hotels in Breckenridge
GreenLeadersBronze level
Fort Collins, Colorado, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“DoubleTree by Hilton Review”
5 of 5 stars Reviewed January 9, 2012

I thought this hotel was beautiful and very well done. I was very happy with the service and quality overall. I would come back to this hotel for my next vacation because I had such a great experience. If you are looking for a quiet mountain hotel close to downtown and the lifts this place it perfect!!

Room Tip: All of the rooms have good views. I was very happy with my room on the 5th floor
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  • Stayed January 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,194 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
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English first
St. Petersburg, Florida
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed January 8, 2012

We checked in on Jan 1st for 3 days of snow skiing. The rooms are sparse for a Doubletree with several pieces of furniture broken (including the leg of my chair), the lamps (3) had difficulty turning on/off, delayed or a shortage unsure. The housekeeping staff was the most difficult part of our stay as they tend to talk, rather loudly to one another from each end of the hallway starting around 8am in the morning. I was also phoned from the front desk @ 8:17am regarding a question that could be asked anytime of the day. Only 1 elevator for the 7 floors that was used by staff and guests made the wait at times unrealistic. Not sure I stay again.

Room Tip: Although the wifi is free the speed is slow and it is unsecured.
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  • Stayed January 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Loki5654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney T, Public Relations Manager at DoubleTree by Hilton Breckenridge, responded to this review, January 9, 2012
I apologize for the noisiness of the staff. Please be assured that we have followed through with our front desk and housekeeping staff accordingly. Due to the design of our hotel elevators are used by staff and guests. We apologize for the wait being a concern during your stay. Our guestroom bathrooms were renovated this fall and we are continuing our renovation with all new carpet, furniture, artwork, wall paint and wet bar. This update will alleviate the issues you faced during your stay. To see renderings of our new guestroom’s please visit facebook.com/doubletreebyhiltonbreckenridge. Also, we heard your request; we are receiving a new wireless internet service which will be secure and much faster by the end of the month.
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los angels
2 reviews
5 of 5 stars Reviewed January 7, 2012

I arrived at the doubletree on a last minute excursion from Boulder. I used my Hilton Points, OVER A HOLIDAY WEEKEND IN DECEMBER. I did not expect to be able to get a room at all. when I arrived, I had a HUGE ROOM with an AMAZING VIEW. THe hotel offered convenient shuttle service. And, the bed and linens were fantastic. Brian and Catlin were great : )
The most important qualities in a hotel for me are: Cleanliness, Room Size, LIGHT and window access, Bed comfort and friendliness of staff. All of these were great.
I will admit, the elevator situation was a bit tricky- having to go up to separate elevators, but with all of the overweight and unhealthy people in our country, a little extra exercise is probably good ; )
my two cents..

Happy New Year.

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank christine d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 5, 2012

A very nice hotel with great friendly staff. The restaurant inside the hotel had good food and excellent service. They have a great shuttle service whenever you need them.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kayla3love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 1, 2012

The major problem with the hotel is the design. . .a fundamental flaw that cannot be corrected. The top floors are NOT connected by elevator to the bottom floors: they can only be reached by taking two elevators. You take one elevator up several floors, then have to walk all the way across the hotel to the opposite end of the building to take a second elevator. Both elevators are small and SLOW, so making your way through the building is absolutely miserable. The hotel is built up a hill and obviously required some tricky engineering. But if you can't get from the lobby to any floor in a hotel, then the building simply should not have been built. I will not stay here again.

Beyond this big issue, there are numerous other problems with the property:
* the window in our room would not shut all the way and had an air gap that let a constant stream of freezing air in
* the toilet was too close to the bathroom door, preventing the door from opening all the way
* there's no real market in the hotel. . .just a small room with a vending machine, understocked refrigerator, and a few essentials hanging on the wall
* there's no coffee shop. . .just the overpriced restaurant
* the lobby is too small and crowded. there are too few public spaces for people to just hang out
* the indoor pool and jacuzzis are small and noisy because of all the children in there
* the three outdoor jacuzzis are small and close together, preventing any sort of private conversations. Also, kids are apparently allowed in those as well.

Overall, this place was just horrible. Definitely won't be staying there again.

Room Tip: If you must stay here, demand a room no higher than the 7th floor.
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank DenverKevinL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney T, Public Relations Manager at DoubleTree by Hilton Breckenridge, responded to this review, January 12, 2012
Thank you for your review.

Our front desk staff tries their best to accommodate all guest requests. To avoid the elevator transfer you can request a lower floor when making your reservation.

Thank you for alerting us about the faulty window. Our engineering staff has been made aware of this concern.

• Our new Market is small but it is now fully stocked, it will provide ample toiletry and cosmetic items, frozen convenient foods, snacks and bottled beverages.

• We offer complimentary coffee in each guest room, our restaurant does provide to go coffee, we do not have a separate coffee shop.

• The pool area will be renovated this spring with a new, updated feel. You will enjoy large outdoor hot tubs and an updated pool area, we always welcome families and children to our pool and hot tubs.

We apologize you were dissatisfied with your stay at the DoubleTree by Hilton Breckenridge. We are continually working to improve our hotel and appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portage, Michigan
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 30, 2011

This was a special place for a family Christmas gathering. The hotel was very family-friendly and quite comfortable. Our room had a beautiful view, was spacious, and access to the lift was very close. We were able to take the beautiful and close walk into downtown Breckenridge and enjoy restaurants and shops. The front desk staff was courteous and there were always plenty of staff available to accomodate guests. The Ski Shop Staff was
wonderful--extremely helpful, warm, and welcoming. We have been a Hilton Honors family for many years and we look forward to returning to this location!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Champ756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 30, 2011

Worst hotel ever! Don’t stay here! We found poop in the toilet and the shower not cleaned and not draining. One elevator for both service and residents – very very long wait lines. We hiked up the 8 levels to our room several times, which is not wonderful at 9,000 ft. The location is good, right at peak 9. Overall, Hilton should not have their name on this hotel.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank JJ_4U_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney T, Public Relations Manager at DoubleTree by Hilton Breckenridge, responded to this review, January 3, 2012
I apologize for your dissatisfaction in our hotel. We thank you for bringing to attention the bathroom issue. We have an extensive housekeeping staff and inspectors that check each room before arrival. Please be assured that we have followed through with our staff accordingly.

Due to the design of our hotel elevators are used by staff and guests. We apologize for the wait being a concern during your stay.

We are continuously making improvements to our services, we appreciate your feedback in helping us strive to achieve the high standards that Hilton Hotels are known for.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Breckenridge

Property: DoubleTree by Hilton Breckenridge
Address: 550 Village Road, Breckenridge, CO 80424 (Formerly Great Divide Lodge)
Phone Number:
Location: United States > Colorado > Breckenridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Breckenridge
#5 Green Hotel in Breckenridge
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Breckenridge 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Breckenridge is a true mountain experience offering views of the majestic Rocky Mountains. Our full service hotel is directly across the street from Peak 9 of the world renowned Breckenridge ski resort. The chair lift is within walking distance from the hotel. We are also only a 10-minute walk to historical Main Street where you can find a variety of shops, dining options and exciting Gold Rush history! ... more   less 
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Also Known As:
Doubletree By Hilton Breckenridge Hotel Breckenridge
Great Divide Hotel
Great Divide Breckenridge

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