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“Terrible Service!” 1 of 5 stars
Review of St Julien Hotel and Spa

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St Julien Hotel and Spa
4.5 of 5 Hotel   |   900 Walnut St, Boulder, CO 80302   |  
Hotel website
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Hotel amenities
Special Offer
35% savings with B&B Pkg
Ranked #2 of 19 Hotels in Boulder
Certificate of Excellence
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible Service!”
1 of 5 stars Reviewed October 4, 2013

Bar staff was terrible! We went with high expectations of an elegant experience. Waitress couldn't be bothered to take our order, then when she did was rude! Staff not experienced in high end guest services, belongs in a cafeteria. Over priced awful drinks! I love Boulder, have to believe there is a better place to go celebrate!

Room Tip: Go elsewhere
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  • Stayed October 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
2 Thank bsimmons599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, October 21, 2013
Dear bsimmons599,

I'm sorry to hear your recent experience at T-Zero Bar was not up to St Julien Hotel & Spa's standards of service. I will share your feedback with our team directly. I hope you'll try T-Zero again, so we can demonstrate the high level of service we consistently strive to achieve.

Peter T. Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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789 reviews from our community

Traveler rating
    544
    155
    41
    23
    26
See reviews for
173
257
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202
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Northants, UK
Level Contributor
166 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed October 3, 2013

Back recently from our trip, this is one I wanted to review - then I noticed the most recent review criticising it - but they stayed there in 2012! We stayed there 12 days ago...
This hotel is gorgeous - very luxurious. The room has great bedding, lighting, masses of hanging and drawer space. The bathroom has a fabulous shower and toiletries, with a lot of space. WiFi strong signal, free. Good coffee free in room and free water as well. Lengthy happy hour(s) in nice bar. Really great staff - friendly and helpful with ideas for what to do in Boulder. A late checkout happily provided for us. A really excellent hotel in a good central location within easy walking distance of restaurants and shops etc.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jacky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, October 21, 2013
Dear Jacky P,

Thank you for sharing feedback from your recent visit. We're pleased you enjoyed your accommodations at St Julien Hotel & Spa, as well as the hotel's complimentary wi-fi and bottled water, and most importantly, the level of service you encountered. We sincerely hope to have you as our guest again soon.

Peter T. Walstra, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida City, Florida
Level Contributor
136 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 stars Reviewed October 3, 2013

Most of the staff was over friendly and helpful. The checkin, valet and concierge were wonderful. The location of the hotel is great and you can walk to shopping and restaurants easily from the hotel. We didn't notice any other hotel options in the area. The King room we were given seemed a bit small, but had enough room for a chair and desk. Our balcony overlooked the valet and front entrance of hotel so not such a relaxing spot. The room has a cork board wall which is very unique, but I'm guessing it has a purpose as a sound barrier between rooms. My biggest issues with this hotel all go back to housekeeping. The sheets on our bed had some tears, the shower was covered in mold and the service was lacking. We were out of our room from 7:30am until 3:15pm and no one had serviced our room. At 4pm, as we were showering, the housekeeper shows up. We asked her to return in 30 mins so we could finish showering but she said her shift ends and she cannot service our room unless it was now. This was quite disappointing, especially because we were hoping to get the mold issue resolved. We checked out a day early and doubt we will return. I hope management takes a look at the dirty moldy showers and stocks up on some Tilex. Housekeeping's time management is an easy fix too.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank 5startraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, October 21, 2013
Dear 5startraveler,

Thank you for providing feedback from your recent stay at St Julien Hotel & Spa. We're happy you enjoyed the hotel's location and service. I apologize for the housekeeping challenges you encountered, and will share your feedback with my team directly, to ensure any issues are resolved.

Peter T. Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
91 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed October 2, 2013

Staff shared secrets of the inner workings of the hotel.. No wonder they had no hot water during our stay. I guess it's just falling apart behind its wall sadly.
Service was that of a sophomore college student.. Not experienced in high end hotel lodging, guest needs.
We will not be staying in Boulder again. Thank you the Four Seasons in Denver!

  • Stayed November 2012
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Jeremiah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, October 21, 2013
Dear Jeremiah C,

Thank you for sharing feedback from your recent visit. I'm sorry to hear you experienced challenges during your stay. I hope if you do return to Boulder, you will give St Julien Hotel & Spa another chance to demonstrate the level of service, and quality of accommodations that keep us consistently ranked as a Four-Star, Four-Diamond property.

Peter T. Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
262 reviews
209 hotel reviews
common_n_hotel_reviews_1bd8 756 helpful votes
5 of 5 stars Reviewed September 25, 2013

We have been staying at the St Julien for what is now 7 years. This makes it our most visited from a large list of hotels. It is everything we want in a Boutique hotel stay. Nicely appointed rooms, fun atmosphere and friendly, hospitable staff.

We have never had a bad stay. The caliber of the accommodations and service had never wavered. Even when something is not right, they go out of their way to make it so.

Kudos to the management for maintaining a high standard.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Msk6261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, October 21, 2013
Dear Msk6261,

Thank you for your repeat visits to St Julien Hotel & Spa. We strive to maintain a high level of service, and return customers are the best validation we receive to verify that we're meeting that goal. We hope to continue to welcome you as our guest for many years to come.

Peter T. Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
regina, canada
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed September 12, 2013

Stayed here for four nights while attending a conference. Nice hotel with largish rooms, stone bathrooms, and very comfortable beds. One block from Pearl St, which has a large assortment of restaurants and shops. Service was very good, and value was excellent, although we did get a conference rate. I stayed here for business but if I come back for a vacation with my wife this is where I will stay.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank livetotravelcdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, October 8, 2013
Dear livetotravelcdn,

Thank you very much for your review of your recent stay with us. I'm pleased to hear our rooms, beds, service and location made your visit enjoyable. I certainly hope you’re able to bring your wife to St Julien for a vacation.

Peter T. Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, Kentucky
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 12, 2013

Absolutely beautiful spot near Pearl Street mall. I felt refreshed and recharged after two nights. Near great restaurants and Boulder Creek trail. Great friendly staff, well appointed rooms, excellent fitness facilities, and great restaurant. Spa looks very good as well. I'll give that a try on my next visit here.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kurt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, October 8, 2013
Dear Kweezen,

I appreciate you taking the time to review your recent stay at our property. I'm happy to hear that you were able to enjoy our amenities, including our fitness center and Jill's Restaurant. We always aim to have our guests depart feeling recharged and refreshed and I'm pleased to hear that was your experience.

Peter T. Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St Julien Hotel and Spa

Property: St Julien Hotel and Spa
Address: 900 Walnut St, Boulder, CO 80302
Phone Number:
Location: United States > Colorado > Boulder
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Boulder
#1 Family Hotel in Boulder
#2 Romantic Hotel in Boulder
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — St Julien Hotel and Spa 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Join us for daily Happy Hour from 4:00 to 6:30pm daily. Our terrace is open for food and drinks, and features live entertainment most evenings. ... more   less 
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Also Known As:
St Julien Hotel Boulder
St Julien Boulder

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