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“I expected better”

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St Julien Hotel and Spa
Ranked #2 of 20 Hotels in Boulder
Certificate of Excellence
Denver
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“I expected better”
Reviewed April 3, 2012

The hotel is beautiful and the room was nicely appointed and clean with the exception of a stain in the carpet between our beds that apparently couldn't be completely cleaned. The bathroom was spacious with a separate shower and a deep soaking tub.
The beds were comfortable.
My stay was an indulgence/respite for my sister who has been primary caretaker for a seriously ill family member. We were disappointed in several areas.
1. No free parking. Apparently the hotel caters to those for whom money is no object.
2. No in room movies. We were so looking forward to relaxing and watching a movie together.
Good lord even Holiday Inn offers this service. There is no excuse for not offering this at such a high end hotel.
3. Our TV's picture pixelated horribly every minute or two. We did not report this as we wanted a relaxing evening and the thought of some maintenance person coming into the room and fiddling about with the TV was less than appealing.
4. At check out when asked about our stay we shared the above mentioned concerns. However the gentleman not only had nothing to say, but displayed absolutely no regard for our disappointment. We left feeling decidedly unvalued.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank womanatwittsend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, April 10, 2012
Dear womanatwittsend,

I am sorry to hear that we did not exceed your expectations on your recent visit, and that you felt your concerns went unheard. I will personally follow up with you regarding your stay.

Peter Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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904 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
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English first
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 26, 2012 via mobile

I have stayed at the St. Julien several times and am always impressed by the service at every level. The valets are very courteous and eager to please. The rooms are very comfortable with great views. it is one of my very favorite hotels. Highly recommend.

Stayed January 2012
Helpful?
Thank Jbulfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, March 28, 2012
Dear Jbulfin,

Thanks for your feedback. We’re always aiming to exceed guests’ expectations, and are happy to know we succeeded on your recent stay. Please come stay with us again soon.

Thank you,

Peter T. Walstra, CHA
General Manager
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St. Louis
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 9, 2012

My husband and I usually stay in Denver before going to the mountains. This time, we decided to stay in Boulder and read about the St. Julien on TripAdvisor. What a great find! From the greeting by parking staff upon arrival to the pleasant check-in and lovely room with a view of the Flatirons, the St. Julien is a top hotel. On the evening that we arrived, there was live tango music being played by a trio with violin, piano and cello...very authentic. Locals arrived to dance and enjoy cocktails in the beautiful lobby. The hotel is strategically located in the center of the older town with great shops and restaurants. We have loved our stays in Denver...but Boulder was fantastic.

Room Tip: Ask for a room on the 4th floor with a view of the Flatirons.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1apple1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, March 28, 2012
Dear 1apple1,

Thank you for your kind words. We’re pleased we exceeded your expectations on your recent visit, and hope you will be our guest again very soon.

Thank you,

Peter Walstra, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 6, 2012

Had a business meeting here and stayed here. The staff are well trained and the facilities are very nice. There is a great deal of attention paid to everything. The food was good and it is in a great location. I would go back to boulder just for this hotel.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank testmachine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, March 28, 2012
Dear testmachine,

Thank you for your feedback – we’re pleased you enjoyed your experience with us, and hope you make it back to Boulder – and the St Julien – again soon.

Thank you,

Peter Walstra, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 26, 2012

The St. Julien Hotel and Spa is probably one of the nicest hotels that I have ever stayed at. I was there for two night in January of 2012 for a business meeting. The hotel staff was excellent and very helpful. Room service was reasonably price and very fast. Hotel's restaurants and bars were very lively and fun with good food that was also reasonably priced. Looking forward to staying there again in the future. From now on, this is the hotel that I will be judging other hotels on.

Room Tip: Ask for a room on a higher floor facing the mountains.
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ABUPALACESUCKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, March 28, 2012
Dear ABUPALACESUCKS,

We appreciate your kind words surrounding your recent stay with us. We always strive to exceed expectations, and are very pleased we succeeded during your stay. Thank you once again for your feedback. We hope you’ll be our guest again soon.

Thank you,

Peter Walstra, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Pines, CO
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 21, 2012

We went to the St. Julien for a weekend getaway. We fell in live with the hotel, the staff, Jill's restaurant. We had a wonderful waiter, Antoine, who is from Bordeaux, and his service was outstanding.
The hotel staff is very friendly and welcoming....not at all stuffy. We had a room overlooking the Flatirons which was beautiful. The hotel lobby was so cozy, with the big fireplace and live music. We highly recommend this hotel!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esmepp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, March 6, 2012
Dear esmepp,

We’re glad you had what sounds like such a wonderful time. Pleasing our guests and is what we love to do – and we’re gratified that you took the time to tell us about your stay. We hope you’ll come back!

Peter Walstra, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 20, 2012

Luxury hotel in the heart of Boulder. Public area spacious and attractive, including pool and hot tub area. Front door and valet staff very attentive and informative.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaconvery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StJulienHotel, General Manager at St Julien Hotel and Spa, responded to this review, March 6, 2012
Dear jaconvery,

Thank you very much for the kind words. We strive to provide a superior experience to our guests and we’re happy you enjoyed your stay. Please come back and visit us again.

Peter Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St Julien Hotel and Spa

Property: St Julien Hotel and Spa
Address: 900 Walnut St, Boulder, CO 80302-5053
Phone Number:
Location: United States > Colorado > Boulder
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Boulder
#1 Family Hotel in Boulder
#2 Romantic Hotel in Boulder
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — St Julien Hotel and Spa 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Join us for daily Happy Hour from 4:00 to 6:30pm daily. Our terrace is open for food and drinks, and features live entertainment most evenings. ... more   less 
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Also Known As:
St Julien Hotel Boulder
St Julien Boulder

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