My kids and I went on the tea factory tour and we all liked it. Our tickets were individually packaged tea bags and while we waited for our tour we got to sample several different teas in the tea tasting room. The tour itself was pretty interesting. We watched a video about how the company got started then we toured the factory floor. We were able to see the assembly line and the mint room which was cool. The only downside was our tour guide spent a lot of time at each area talking and was often hard to hear over the noise of the machinery. This made the tour a little too long and boring at times. Also, it was surprisingly crowded for a Wednesday afternoon. I had no idea it was so popular. The tea tasting area made it go by fast though. It is definitely worth the trip and it is free which is a great bonus.