We stayed at the Silver Saddle June 23 - July 1, 2013. Our initial review started out with a much higher rating, but with our extended stay it crashed fast. Overall, this is a place to sleep and store your stuff with a great location. We will not be back.
Moving in was awesome. Our flight was delayed due to weather so we did not make it in till around 2am. The staff was great about accommodating our late arrival, given that the office closes at 9pm. We were able to get into our room with no problems. The only thing that we noticed is that our room we reserved had now changed, no big deal as we assumed all rooms were created equal....
Waking up on day one of our trip, we noticed that our reservation changed from double occupancy to single, yet our rate stayed the same. No problem except for the fact that single occupancy means one towel in the bathroom, a smaller fridge than what our neighbors had, and overall missing quite a few amenities expected... We brought this to the attention of the staff, and they just seemed confused and said that they would bring us anything we needed and room service would take care of towels, etc.. Not that big of a deal to us because we were just staying here to sleep and were gone most of the day.
We got in after 9 the first day, and noticed that room service had not come and we were still stuck with the one towel. I called the next morning asking if we could get some extra towels and the courteous staff obliged and met me outside with a few. I mentioned that room service had not made it by, and he mentioned that he would take care of that. They did come by that day, made the bed and hung up some fresh towels. What we figured out is that if you need service of any kind (towels, coffee, toilet paper, etc), you HAVE to call and ask... Nothing is automatic and the certainly do not go out of their way without being asked to do so.
Our trip happened to be during one of the hottest times of the year. Fortunately, these room have an ancient "swamp cooler" ac unit that sort of takes the edge off. We were instructed to open our windows and run that at full blast all day for comfort. The downside to this is that our room turned into a moldy, stinky mess! The carpet, bed sheets and all of our clothes accumulated moisture and never dried out. Our room and our clothes smelled terrible from day 3 till our trip was over. My advice would be to hang up your clothes in the car port and park outside. And definitely wear flip flops at all times in the room. Moisture built up on 50 year old carpet is not pleasant to walk on.
The kitchen was decent... The first thing I noticed was a sign that stated you would be charged $25-$50 if you didn't clean up your mess and leave the kitchen as you found it. This is not a problem with us, we always clean up our own mess. The only problem I had with this policy is that there were dirty dishes left behind and even a few empty food containers with crumbs in the cabinets... There was one package of maxwell house coffee that came with the room and was never re-supplied. We purchased some good coffee at the store along with filters to finish out our trip.
Overall, stay here if you want a step up from a tent. It is a great location and the staff was very friendly, but do not expect anything unless you ask for it. I had an extremely hard time not leaving a tip for the room service except for the fact that they only showed up twice during our 8 night stay (and we had to ask for it both times). Our room was dated, which is not a problem until we saw both of our neighbors rooms and noticed they had much better upgrades (including the room we were originally booked for and moved out of). After visiting with a few locals, the rumors are that the owner's are not putting any money into the place as they are waiting for the right offer to buy it out. The real estate value on that land must be insane! There is no way I could recommend this place to anyone...
Ending this, I must say that writing such a review really tugs at me. Our expectations are very low on a place like this and I was surprised that it turned out so much worse. We probably could have been moved to a better room and given more service, but we really didn't want to have to ask for it. We wanted to give the place a chance to prove themselves without us asking, and that did not happen...
- Official Description (provided by the hotel):
- Located in front of Boulder Creek at the base of Flagstaff Mountain. Surrounded on three sides by mountains, yet only 12 blocks from downtown Boulder. Walk to downtown along a hiking trail that parallels Boulder Creek. Plenty of good hiking and fishing nearby. Within 14 blocks of the University of Colorado. ... more less
- Also Known As:
- Silver Saddle Hotel Boulder