What an amazing experience! I was quite nervous in the days leading up to our family's first hot air balloon ride as I am quite afraid of heights an had no idea what to expect. Our flight had to be rescheduled from our original day due to winds but Jeff made sure to get us in on another day we were available before leaving for home. We were also a bit delayed on the day of flight due to some unforcasted wind shift. I was extremely appreciative of the level of safety and concern that everyone had to ensure that we had a very safe flight. Jeff (our pilot), Rose and Marie (the crew) were extremely efficient in getting the balloon set up and even had my kids help to keep them engaged. Once we got in, I was positively amazed at how smooth and pleasant the flight was! No fear at all! It is truly like floating...no bumps...you just drift along where the wind takes you. Finding a landing place was quite the adventure. I truly enjoyed being able to see the van chasing us on the ground. The views and photos that we took are second to none. The kids were then able to help deflate the balloon as well which they loved! Special touches galore...I don't want to spoil the final surprise but it came in reusable grocery bags which I love. It will definitely make me enjoy grocery shopping more to be able to remember the experience every time!