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Reviewed 4 weeks ago via mobile

Parking lot elevators confusing to navigate. Need to follow the signs.
Air conditioning not working, so room was uncomfortably warm. Window supposed to open, but locks didn’t work well, so couldn’t get it open for fresh air.
Small casino, but variety of machines was good.
Probably won’t be staying here again.

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank 843lovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded 3 weeks ago

Thank you for providing your feedback and letting us know about the issues you encounter. We sincerely apologize for your negative experience with us. If you would like to discuss this further, please contact Al Karsok, Director of Hospitality at Al.Karsok@islecorp.com.

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Reviewed August 30, 2019 via mobile

Nice casino clean non smoking Not as nice as the big hotels on the Vegas strip but for sure better than those downtown or in Laughlin. If you’re ever in the area check it out I think you will be surprised

Date of stay: August 2019
Trip type: Traveled as a couple
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded September 5, 2019

Thank you so much for your review, John. We really appreciate you taking the time to share your experience with us. Hope to see you back again soon!
Thanks, Lady Luck Casino Black Hawk

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Reviewed August 17, 2019 via mobile

The hotel and room were clean and nice, I had no problems with that. The problem was with the actual employees working (well the problem was they weren't). We had to call 3 times to get extra pillows. Each time we called, housekeeping never came. On the third time when we called the front desk and explained that this was the third time we had called and we had been waiting for over a hour, the front desk attendant just made an excuse that they were not housekeeping and could not help. On the third call the front desk attendant should have got a manager involved and let the manager know that housekeeping was not doing their job. Finally my husband had to go down to the front desk to get the matter taken care of. Finally when housekeeping did their job they brought ONE pillow, we had asked for multiple pillows. We gave up and rolled up an extra sheet at that point. I won't be back, the customer service broke down on every level.

Date of stay: August 2019
Trip type: Traveled with family
1  Thank lp031704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded August 27, 2019

Thank you for sharing your feedback, Lauren. We hope that you can give Lady Luck Casino Black Hawk another try again in the future.
Thanks, Lady Luck Casino Black Hawk

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Reviewed August 6, 2019

We had a nice clean, modern room at an affordable price. The staff was friendly and helpful. The hotel has easy access to other casinos and dining choices. We have stayed there many times and look forward to going back when our schedule permits.

Date of stay: July 2019
Thank Robbi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded August 8, 2019

Thank you so much for your kind words, Robbi. We really appreciate you taking the time out to share your experience with us.

Hope you visit us again soon!

Lady Luck Casino Black Hawk

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Reviewed July 29, 2019

The hotel is very nice and the location is beautiful. The rooms are completely updated and very nice. Check in was easy, and the room was cleaned every night of our 7 night stay. The casino was a blast, and plenty of choices for getting something to eat.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank A9831IBmarkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded August 2, 2019

Thank you so much for your kind words, Mark. We really appreciate you taking the time out to share your experience with us. We're happy you like the new remodeled rooms and the food outlets.

Hope you visit us again soon!

Lady Luck Casino Black Hawk

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