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“Great Hotel, Awful Service.”

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Ameristar Casino Resort Spa Black Hawk
Ranked #1 of 5 Hotels in Black Hawk
Certificate of Excellence
Reviewed October 5, 2009

A few of my friends/boyfriend went up to the Ameristar for my birthday weekend since the hotel had recently opened up the previous week. The hotel itself is VERY nice, everything you would expect from a 4-5 star hotel. The rooms are very spacious, with extremely comfortable bedding and great views. Each bathroom has a stand alone glass shower, with a tub next to it and a separate room for the toilet. The rooftop was amazing with an indoor outdoor pool and hot tub and great views. The only downside to the trip was the actual service. I don't know where the hotel hired their employees from, but everyone seemed a bit clueless as to how to help you. Wait times were ridiculous, mainly because it seems everything is short staffed. The mentatlity of a lot of the employees which I ran into was not helpful at all and almost seemed to have a sense of entitlement, as if going out of their way to help was a burdon. Not what you would expect for the quality of hotel your staying at.

  • Stayed: October 2009, traveled with friends
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Thank DenverTraveller2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,434 - 1,440 of 1,442 reviews

Reviewed July 19, 2017
Google Translation

  • Stayed: July 2017, traveled with family
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Thank 23patrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belterra77, Public Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded July 20, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013 via mobile
Google Translation

  • Stayed: August 2013
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Thank P v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2012
Google Translation

Room Tip: 高層階は景色がよいです。カジノは低層階にあるので、カジノ三昧の方は低層階の方が便利です。
See more room tips
  • Stayed: May 2012, traveled solo
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Thank kirindon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2011
Google Translation

  • Stayed: July 2011, traveled as a couple
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Thank meggyMilanoLombardia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2011
Google Translation

  • Stayed: June 2011, traveled as a couple
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    • Sleep Quality
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Thank fueller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2011
Google Translation

  • Stayed: April 2011, traveled with family
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Thank KHS-Dachau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Resort Spa Black Hawk

Address: 111 Richman Street, PO Box 45, Black Hawk, CO 80422
Location: United States > Colorado > Black Hawk
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Black Hawk
Price Range: $115 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Resort Spa Black Hawk 4*
Number of rooms: 536
Official Description (provided by the hotel):
Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk

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