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“Wonderful Hotel”

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Ameristar Casino Resort Spa Black Hawk
Ranked #1 of 5 Hotels in Black Hawk
Certificate of Excellence
Fountain, Colorado
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderful Hotel”
Reviewed March 29, 2014

I really enjoyed my two night stay at the Ameristar in Black Hawk. I was given a room on the 31st floor with a beautiful view. The room was very nice and some of the amenities included a refrigerator, safe and large TV. Also, from the elevator, there are heavy double doors separating them from the rooms corridor that really cut down on the amount of noise.

The spa is extremely well done and the employees in both the spa and the hotel were exceptional. They provided great customer service.

I'll never stay anywhere else but the Ameristar!

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,359 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (480)
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English first
Colorado Springs, Colorado
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 27, 2014

I loved this hotel, the room was awesome, the casino was fun, and the trip was great! The only suggestion I have is for the hotel to have bell service before 8am. We needed to leave early to go skiing and they informed us they didn't have any bell service before 8am. This meant we had to lug down our skis and luggage by ourselves very early in the morning. Other than that, it was perfect!

Stayed March 2014, traveled as a couple
Helpful?
Thank kristina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014

Every one was so friendly. Even the guests were friendly. The rooms were first class; clean an d very nicely decorated. We went on a Monday and the nice restaurants were not opened for dinner. That was a little disappointing. At breakfast we had slow serve and food was adequate. We had a great time playing video slots. Lots to choose from. Great place. Can't wait to visit again.

Room Tip: If you get a choice pick a city view. Mountain view is a big rock not far from your window.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pompano Beach
Level Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed March 25, 2014 via mobile

The rooms at this fairly new casino are nicer than many supposed "5 star" hotels, and would certainly command more money per night if it wasn't located in Blackhawk. Nevertheless, the rooms are a great bang for the buck, and quiet. The casino itself is nice enough, but the tables are very limited during the week. The restaurant downstairs had good food and friendly service, but pricey compared to everything else that's offered. A very pleasant one night stay overall and would stay here again no question.

Stayed March 2014, traveled solo
Helpful?
1 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2014

Called and requested a room on a high floor with a good view of Blackhawk almost 3 weeks in advance. Arrived only to wait in a long line to check in (waited 1 hr) and was not granted my request. They have me a room on one of the lower floors and facing the mountain side (terrible view). I was not expecting this type of service in this type of hotel. Highly dissatisfied! I do not recommend.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GerardRobletti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review, April 10, 2014
I'm sorry for your experience. While we do our best to accommodate all of our guests requests sometimes when the hotel is busy we may not be able to get every guests requested room type or location. We do not assign rooms until guests check in so we may have situations where a lot of guests have similar requests and we are just unable to meet all room choices.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 24, 2014

I just read the review by Bette B and I can't agree more. I keep giving Ameristar a chance to keep me as a customer but I am truly done with the place for a long time. My last stay (last week) was alright in that the hotel desk staff was efficient and pleasant, the spa lovely as usual (though the massage prices are too high) but the casino experience was a bust again. I have not won there the last four times my husband and I have gone. Room was clean except there was piece of broken glass on one of the chairs that someone easily could have sat on had the sun not glinted off it and I saw it. The shower was dripping and leaving a puddle...how does housekeeping not notice this? Buffet food (except the dessert bar) has really gone down in quality. If a person wants to stay in BH then Ameristar is the best choice, but if you have been a regular for years you should definitely notice a decline in the overall experience.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ren8107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review, April 17, 2014
Thank you for your feedback. We strive to be the best casino and hotel destination. What you describe certainly does not meet our standards. I have sent your concern to the hotel management team. Thank you for being our loyal guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eckert, Colorado, Usa
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 22, 2014

Have stayed in the past with 1st owners and had wonderful time, good choice of slots, rooms very nice, staff great. Returned and now under new ownership. Slots were very, very tight, everyone complaining. Took away all the good comps, raised prices of food. Comp play almost non-existent and I have an Elite card. Room was not cleaned on the 2nd night, dirty glasses and coffee pot and cups left on bedside table, blankets left on floor. Told front desk to send someone up to finish cleaning room, took forever and this was at 7:00 p.m. WHen I returned to check on room, they were washing out the coffee pot and cups in the bathroom sink which I thought was disgusting & told them I wanted new clean cups and glasses and Oh yes they left me 2 extra chocolates for the inconvenience!!

Room Tip: High floor with city view
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  • Stayed March 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Bette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Resort Spa Black Hawk

Property: Ameristar Casino Resort Spa Black Hawk
Address: 111 Richman Street, PO Box 45, Black Hawk, CO 80422
Location: United States > Colorado > Black Hawk
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Black Hawk
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameristar Casino Resort Spa Black Hawk 4*
Number of rooms: 536
Official Description (provided by the hotel):
Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk

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