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“Fabulous Hotel”

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Ameristar Casino Resort Spa Black Hawk
Ranked #1 of 5 Hotels in Black Hawk
Certificate of Excellence
Reviewed September 12, 2012

This a very upscale hotel for the area. Rooms are very well appointed, quite large and quiet.
The Fireside resteraunt is a nice place for breakfast or lunch(wish it would open for dinner as well).
The buffet is large and and the food is good, and free if you have 25points on your players club card.
The reservations desk was very professional and we had no problems with booking.
We stay at this hotel every other month and have always been pleased.

  • Stayed: September 2012, traveled with friends
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Thank RichardM714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded September 14, 2012

Thanks for your loyalty, Richard, and for posting your review. I'm glad you enjoy Fireside Kitchen. On Fridays and Saturdays, it is open for dinner, closing at 12 am. We look forward to seeing you next month!

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1,097 - 1,103 of 1,441 reviews

Reviewed September 10, 2012

We stayed at the Ameristar Black Hawk over Labor Day weekend for a 21st birthday celebration. The rooms and pool are clean and beautifully appointed. I can't speak for the hot tub because we didn't use it, but the pool area was maintained well and didn't seem too crowded even though there were numerous children in it. The rooftop deck was lovely, quiet and relaxing enough that a couple of people were up there enjoying books.
The bed was a tad firm, but much more comfortable than many other hotels I've stayed in. And the casino, even on Labor Day, had a ton of people in it but didn't seem overly crowded. All of the staff were helpful and pleasant.
There was a discrepancy in the room rate at checkout (we were charged significantly more than the price I was originally quoted) and the front desk clerk conferred with someone in an office behind the desk for a couple of minutes and then came back and basically told me that the rate I was being charged was correct. When we got home I re-checked my documentation and sent an email with all of the details, asking why that had happened. The next day - after a holiday weekend! - I received an email from Chanel, the Reservations manager, apologizing for what had happened and explaining the oversight. She refunded the difference and gave me a $50 comp for our next stay. I was very impressed and gratified with the timely and professional response. (Given the fact that rates do change the closer you get to your actual stay, however, it wouldn't be a bad idea - as another reviewer suggested - to take a screen shot of the reservation booking/rates page no matter where you stay and bring a printout.)

This place is a class act all the way around and we will definitely stay again!

  • Stayed: September 2012, traveled with family
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Thank LLM041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded September 13, 2012

Thanks for taking the time to post your review. I'm glad you had a nice stay with us and that Chanel was able to fix your discrepancy quickly. We appreciate you being so understanding and we hope you can stay with us again soon!

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Reviewed September 10, 2012

The one statement that is a common thread about this hotel is "the nicest hotel in the area". It is true. The lay out is easy to navigate even though it has a large gambling area. We stayed here during a company function and it was great to be able to sit with everyone (14 of us) in the bar and chat. The spa is beautiful with great service. Massages are pricey but well worth the expense. Overall, this is a great find in the mountains of Colorado.

Room Tip: Ask for a room that faces the highway. Much better view of the mountains.
See more room tips
  • Stayed: August 2012, traveled on business
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Thank GLFCHK228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded September 12, 2012

Thanks for sharing your review! I'm glad you had a great experience with us and enjoyed our spa. We hope you can visit again soon.

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Reviewed September 4, 2012

Easily the nicest hotel in the area, the Ameristar is located conveniently next to the Lodge, Lady Luck, and Riviera Casinos. The Colorado themed décor reminds you you’re in Colorado with most of the excitement you’d find in Vegas. The bar in the center of the casino floor is great for people watching and listening to live music. The pool and outdoor spa on the top floor is nice when not overrun by kids. Despite what people say, the buffet is not good; but the other restaurants are probably the best places to eat in town. Overall, this is a very nice hotel that will provide great amenities that the seasoned traveler expects.

Room Tip: Ask for a high floor.
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  • Stayed: September 2012, traveled with friends
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Thank CJMSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha T, Social Media Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded September 5, 2012

Thanks for staying with us and I'm glad you enjoyed your visit. We hope to see you back at our hotel, casino and restaurants and even dare you to give our buffet another try – it’s very popular with our guests. Thanks again for the review!

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Reviewed September 3, 2012

DId not stay ion the hotel but enjoyed the casino. I was clean and SMOKE FREE! They had a lot of table games and slots. The new slot machines were quite busy but plenty of older machines to use. Got a coffee at the Starbucks in the hotel and it was horrible. The barrista was very nice and re made it for me but it was no better. The espresso tasted burnt. Pass on the warm drinks and get a iced one there. The barrista said their machine was not all that great.

  • Stayed: September 2012, traveled as a couple
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Thank cholowiski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha T, Social Media Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded September 5, 2012

I'm glad you enjoyed our casino and we appreciate your feedback. I'm sorry you were disappointed in your coffee. We would like to follow up with you so we can improve. Please feel free to send your contact information and details of your experience to AtYourServiceBH@ameristar.com.

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Reviewed September 2, 2012

The Ameristar Hotel is very clean, they have a beautiful pool and hot tub area, very good customer service. There are beautiful mountain views. I will go back and stay at The Ameristar Hotel. I do wish the roof top hot tub was open later. The staff is helpful and the rooms are very, very clean. The bed was one of he most comfortable I have ever slept in. I love that they have the covered parking garage.

  • Stayed: June 2012, traveled with family
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1  Thank jennifero786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha T, Social Media Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded September 4, 2012

I'm glad you had a comfortable stay, Jennifer, and plan to come back for another visit. Thanks for posting your review.

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Reviewed September 2, 2012

What a beautiful hotel & casino! The rooms are really, really nice - you feel like you're in a high-end hotel in Vegas. The company has done a great job with the restaurants and bars and, of course, the Casino itself.

It is the place to stay in Black Hawk when I visit.

It is definitely more pricey than the other hotels in the area, but you can typically get a great deal during the week.

  • Stayed: July 2012, traveled with friends
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Thank TAGirl1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Resort Spa Black Hawk

Address: 111 Richman Street, PO Box 45, Black Hawk, CO 80422
Location: United States > Colorado > Black Hawk
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Black Hawk
Price Range: $115 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Resort Spa Black Hawk 4*
Number of rooms: 536
Official Description (provided by the hotel):
Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk

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