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“AWESOME HOTEL, but FAR from Denver”

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Ameristar Casino Resort Spa Black Hawk
Ranked #1 of 5 Hotels in Black Hawk
Certificate of Excellence
Reviewed July 23, 2011

I was in Denver for a convention and the hotel my company had booked for me was really bad, so they moved me to the only availalbe room in the metro area, which was at the ameristar.

The staff went above and beyond to get me into a great room and a great meal just as room service was closing.

The ONLY drawback to this hotel that I observed was that it is about 1 hour from Denver downtown.

  • Stayed: July 2011, traveled on business
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Thank boskone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celeste_burks, Public Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded July 29, 2011

I agree it is an hour from downtown Denver – but what a gorgeous drive! Thank you for being our Guest and for the lovely compliment. – Celeste Burks, Regional Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,332 - 1,338 of 1,449 reviews

Reviewed July 21, 2011

Hotel room was very nice (big). But do not ask the cleaning lady for extra coffee, they do not speak ENGLISH. The buffet staff needs alot of training. The service was slow, but the food was above average.

  • Stayed: July 2011, traveled as a couple
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1  Thank john H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celeste_burks, Public Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded July 29, 2011

I apologize you didn’t have a great experience with us. We so appreciate that you took the time to give candid feedback. Our director of hotel, Bob (720-946-4000), would love to hear more about your experience. - Celeste Burks, Regional Public Relations Manager

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Reviewed July 20, 2011

We did some wine tasting up around Estes Park, and used Black Hawk for our half way point on our return. What a great choice! LOTS of casinos to check out, it's a little Vegas, but we just gambled in the hotel's casino.

Pros:It's a great casino, with huge rooms, clean, and FREE WiFi. There was a separate tub and MASSAGE shower combo.
Cons: None

Room Tip: Ameristar rooms are very roomy
See more room tips
  • Stayed: July 2011, traveled as a couple
    • Sleep Quality
    • Cleanliness
1  Thank heat1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celeste_burks, Public Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded July 29, 2011

Sounds like you had a great trip! Thank you for being our guest and for the great feedback.
– Celeste Burks, Regional Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2011

Clean and great service. Good food. What not to like.
Thank you for a great night. 5 stars.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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1  Thank crashdavis565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celeste_burks, Public Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded July 29, 2011

Thank you for being our guest. From all of us at Ameristar you are welcome for a great night! – Celeste Burks, Regional Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2011

We traveled here for a one night stay with several members of our family staying in 2 rooms. Both rooms (one king, one two queens) were marvelous. Very clean and comfortable and furnished beautifully. The beds were great and the pillows were amazing...the only time in recent years I didn't think "I wish I'd brought my own pillow from home." There was a coffee maker, a fridge and a safe in the room and all were complimentary.

The bathrooms were gorgeous...oversized tubs, glass showers and double sinks in the vanity. The toilet was in a separate room, so it was convenient to get ready in the morning if someone needed to use the facilities while others were doing their hair, etc.

The gym is on the smaller side, but offers a variety of machines and weights, as well as gorgeous views of the city. While I didn't use the spa, I did step inside the lobby for a menu and it was beautiful. The staff there was helpful and I was disappointed that I didn't have the time to indulge in a service or two. The rooftop pool was nice (the doors weren't open to the outside, probably due to rain), and the indoor and outdoor hot tubs were great.

The lobby of the hotel is gorgeous, and contrary to a few of the reviews I've read, it wasn't situated on the opposite side of the casino from the parking garage. We parked on level 5 and had no issues making it to the hotel lobby in a matter of minutes. When we checked in, only one of our rooms was ready and the desk clerk said he would call our cell phone when the other room was ready. However, cell phone reception was a bit spotty throughout the hotel, so we never received the call or a missed call notification. We passed by the desk several times while exploring the hotel and finally stopped back by to inquire about our second room, having to wait in the outrageous lines once again. However, the clerk was friendly despite the packed lobby and gave us our keys to the second room. It was just as nice as the king room (minus one chair, due to space).

We ate dinner at the Centennial Buffet and the variety was expansive. Everything from seafood to ribs to Asian to Italian and everything in between. The dessert offerings were great! Wait staff constantly came by refilling our drinks before the previous glasses were empty.

For breakfast we ate at the Fireside Grill. The portions were a good size, not too big, not too small. Everything tasted good, although the pancakes were a little tough and the bacon was leaning toward burnt. The coffee was not impressive, but was tolerable (the same as in the room).

Overall, the hotel was amazing for the price. I'd almost drive here to stay the night if I had meetings in Denver and it would still be cheaper including gas. The restaurants are good. Didn't win while gambling, but that's why it's gambling.

Have already recommended the hotel to several friends and look forward to returning and staying again, myself!

Room Tip: All of the rooms, even standard rooms, are nice!
See more room tips
  • Stayed: July 2011, traveled with family
    • Value
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3  Thank JOnAPlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celeste_burks, Public Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded July 29, 2011

We really appreciate the feedback and the recommendation! I’m sorry that your pancakes were tough and that your bacon was burnt. Our Executive Chef Eddie Allen and the room chef appreciated the feedback and they apologize too. We’ll take a look at the coffee as well. I’m so happy you had a great experience overall. Thanks for being our guest! – Celeste Burks, Regional Public Relations Manager

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Reviewed July 14, 2011

We can not say enough good things about the Ameristar in Blackhawk. The rooms are some of the nicest we have stayed in. Huge rooms, wonderful bath area with a soaking tub and show big enough for 2. Very well taken care of and above what we expected.
We used the roof top pool and hot tub and it is well worth leaving the casino for. Ate at the buffet and it was good. Food selection was large and staff was friendly and attentive.
We would reccomend this hotel to travlers as a great place to stay.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
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1  Thank lotsofslots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celeste_burks, Public Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded July 29, 2011

Thank you for being our guest and for recommending us! I’m thrilled you had such a great time while visiting us. – Celeste Burks, Regional Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2011

Hotel was subpar, had to ask for things like robes and hair dryer, these are always in the rooms of lesser hotels.

The Casino has the rudest people in town, as if they came from New York. I asked for a bottle of beer while playing the slots, never got it. I then asked the bartender to get a wait staff person to stop over where we were playing, never came. This is not acceptable, and I will not go back to that hotel and casino. In fact, I will put the curse on them, and they will get their comeuppance.
Also, the spa and pool were filthy, and the food was not so tasty.

  • Stayed: July 2011, traveled with friends
    • Value
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4  Thank TJJ_BMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Resort Spa Black Hawk

Address: 111 Richman Street, PO Box 45, Black Hawk, CO 80422
Location: United States > Colorado > Black Hawk
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Black Hawk
Price Range: $117 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Resort Spa Black Hawk 4*
Number of rooms: 536
Official Description (provided by the hotel):
Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk

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