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“Superb Hospitality”

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The Pines Lodge, A RockResort
Ranked #5 of 18 Hotels in Beaver Creek
Certificate of Excellence
Southlake, Texas
Level 5 Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Superb Hospitality”
Reviewed June 12, 2014

I attached a last minute ski trip on the back of a Colorado business trip....and chose The Pines Lodge in Beaver Creek. The hotel itself sits among large (and lighted) pines with relaxing views. All staff were delightful to be with and very accommodating...particularly the valet staff who constantly drove me to Beaver Creek venues when the public shuttle was not readily available. Food was good and the dining experience is in a beautiful setting. I had the opportunity to meet other guests and residents (top floor condos)...all were approachable, interesting and fun which added to the overall ambiance.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Peripatetic12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pines L, Front Office Manager at The Pines Lodge, A RockResort, responded to this review, June 17, 2014
Dear Peripatetic12,
Thank you for choosing The Pines Lodge for your last second ski trip this past winter. I am very pleased to hear your review of The Pines and your opinion of the entire visit. Here at The Pines, we pride ourselves in delivering the best service from the moment you arrive, till the moment we have to wave goodbye and this is just a reminder to our team how much we enjoy exceeding all guest expectations. Thanks again for the review, and hope to see you again this Winter.

Brett Schreiber
Front Office Manager
970-751-7291
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538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Colorado, USA
Level 5 Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 27, 2014

We stayed there during the off season so it was relatively quiet. The room was very spacious and staff was extremely attentive and efficient. There is a free (included with the resort fee) valet parking and they provide coffee / muffins in the morning. While this is not quite a replacement for the breakfast, still a nice touch and convenient. Rooms are equipped with everything you need - I was only missing a balcony - and what you don't have, you can get from the frond desk in no time. Unlike some other hotels, they provide decent sized shampoos and soaps so you don't have to request a refill after each shower. Very nice robes and selection of teas / coffees was also welcomed.

Free shuttles (on demand during the off season) are readily available and can take you anywhere within the resort. I'm not sure if there are ski lifts in the walking distance from the hotel - probably not - buy you're 5-7 min away by shuttle.

They have a nice work out room and pool (we didn't use any of that) and on site restaurant - overpriced, of course, but within the general pricing range for the area.

The only drawback for me was that the hotel wasn't offering any breakfast choices. I'm not sure if that changes during the high season though.

  • Stayed May 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BorisUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pines L, Front Office Manager at The Pines Lodge, A RockResort, responded to this review, June 2, 2014
Dear zavulon,
Thank you for taking the time and writing a very detailed review of your recent visit. Starting in the middle of June, we will be offering multiple breakfast options provided by the award winning Grouse Mountain Grill. In regards to your request of a balcony, we do have a deluxe option which entails a Juliet balcony and a walk-out balcony to enjoy the beautiful Colorado sun rise. Thanks again for your review and hope to see you back at The Pines Lodge soon.

Brett Schreiber
Front Office Manager
970-754-7291
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exton, Pennsylvania
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 13, 2014

From the moment we pulled in we loved beaver creek! The pines lodge had excellent service. The bell men were exceptional! The room was spacious and even had boot warmers!! Enough room for us and all of our ski clothes. Breakfast in the morning was expensive but we sucked it up because it was vacation without kids.
At the end of the day skiing right to the pines was awesome! We can't wait to go back.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
6 Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pines L, Front Office Manager at The Pines Lodge, A RockResort, responded to this review, May 27, 2014
Dear Kelly S,
I can’t thank you enough for the kind words about our property and more importantly, our Team. All of us at The Pines Lodge attempts to make everyone’s vacation, one to remember.Thanks for the review and hope to see your family soon.

Brett Schreiber
Front Office Manager
970-754-7291
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, Virginia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 11, 2014

We stayed here after finding a good discount price but wow we're we surprised at how great the hotel was.
Beautiful room, view, village and fantastic staff. They had a special going in the main restaurant so we tried it and we're blown away by the quality and service. The manager, Kyle, went out of his way to be good to us and we couldn't have been happier.
The entire hotel staff was outstanding and our stay left us with a very positive impression of the management.
We would love to go back again.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank Kiki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pines L, General Manager at The Pines Lodge, A RockResort, responded to this review, May 12, 2014
Dear Kiki F,
Thank you for your recent review of the Pines Lodge! Our number one goal is to exceed all our guests’ expectations while providing them an experience of a lifetime. From your review it sounds like we exceeded your expectations from room décor, view, BC Village and service from the staff.
We would love to have you come back soon and feel free to contact me directly for your future lodging needs.

Regards,
Bill MacFarlane
wmacfarlane@vailresorts.com
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Boston, Massachusetts
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 28, 2014

My husband and I enjoyed a too-short stay at the Pines Lodge during ski season. We loved the location of the hotel because it's away from the bustle but an easy ski-in/ski-out via the back trail, and the overnight ski storage is very convenient. The rooms are spacious and well equipped. The staff were uniformly excellent - welcoming, friendly, eager to assist. We did experience one small problem and the follow-up by the front desk manager and general manager was exceptional. When we return to Beaver Creek, we'll definitely consider the Pines Lodge first.

We did not eat in the restaurant, but the cookies served in the lobby each afternoon were great!

The only down side is it's not an easy walk to the village for dinner, but the Lodge does have a shuttle and we had a car so it wasn't a problem.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank Louise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pines L, Front Office Manager at The Pines Lodge, A RockResort, responded to this review, May 12, 2014
Dear LK-Boston,
Thank you for the review and taking the time to share your experience of your recent visit to The Pines Lodge. As a team leader, I am always pleased to hear comments in regards to our staff and this is something they enjoy receiving too. Thanks again for the review and hope to see you back at The Pines Lodge in the near future.

Brett Schreiber
Front Office Manager
970-754-7291
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 17, 2014

The rooms were large, nicely decorated, clean & comfortable. The staff was extremely friendly & helpful. We were lucky enough to book during a great Vail Resorts sale & got this room for a bargain! I'd definitely recommend The Pines Lodge to anyone.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Maia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pines L, Front Office Manager at The Pines Lodge, A RockResort, responded to this review, May 12, 2014
Dear Maia B,
Thanks for the kind words in regards to your recent stay. The Pines Lodge continues to have special promotions throughout the year and I encourage you to reach out to our reservation department for more details. Again, thank you for completing this review and hope to see you this summer.

Brett Schreiber
Front Office Manager
970-754-7291
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 15, 2014

My husband and I just returned home from a two night stay at the Pines Lodge in Beaver Creek. As always, everything was great!

We had a wonderful stay. The parking staff, desk staff, and bartenders were great! They were always friendly and very helpful.

We look forward to another stay soon.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Weddingguest2013_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pines L, General Manager at The Pines Lodge, A RockResort, responded to this review, May 12, 2014
Dear Weddingguest2213_13,

Thank you for taking the time to review your recent at the Pines Lodge. Glad you enjoyed your stay and our friendly staff again.

Come back and visit us soon!

Warm Regards,

Bill MacFarlane
wmacfarlane@vailresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Pines Lodge, A RockResort

Property: The Pines Lodge, A RockResort
Address: 141 Scott Hill Road, Beaver Creek, CO 81620-5405
Phone Number:
Location: United States > Colorado > Beaver Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Beaver Creek
#5 Luxury Hotel in Beaver Creek
#7 Romantic Hotel in Beaver Creek
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Pines Lodge, A RockResort 4*
Number of rooms: 60
Official Description (provided by the hotel):
Slope side at Beaver Creek, The Pines Lodge is a luxurious yet intimate lodge that features ski-in access, exceptional accommodations, and remarkable views throughout the year. Nestled between aspens and pines and overlooking the majestic beauty of The Rockies, The Pines Lodge offers the luxury ski resort experience of a lifetime. While staying at The Pines Lodge you, your guests, and your family will be mere steps away from the ski slopes and the Grouse Mountain Grill, a AAA Four Diamond Award-winning restaurant, where you’ll be treated to some of the finest fare in all of Colorado.The Pines Lodge was recently awarded the #3 in Top Resort in the Continental United States by the 2012 Travel + Leisure World's Best Awards readers survey. ... more   less 
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Also Known As:
The Pines Lodge, a Rock Hotel Beaver Creek
Pines Hotel Beaver Creek
The Pines Hotel

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