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“Great time at the Ritz”

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The Ritz-Carlton, Bachelor Gulch
Ranked #4 of 18 Hotels in Beaver Creek
Certificate of Excellence
Florida
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great time at the Ritz”
5 of 5 bubbles Reviewed August 8, 2008

We spent the first week of April at the Ritz and had a great time. From the minute you arrive, you are greated with warm apple cider that was delicious. Someone then offered to show us around the property before taking us to our room and answered any questions we might have had. We had a suite and the room was terrific. A full kitchen (which we used for breakfasts), 2 bathrooms, and a separate bedroom from the main living area. The only down side was that the view wasn't so great. We took full advantage of the ski concierge. They always had our skis and boots waiting for us and I was more then happy to have them help me take my boots on and off. We didn't eat many meals at the hotel, but they were always gracious in recommending restaurants in Beaver Creek and even making our reservations. They even drove us to the restaurant one night rather than having to wait for a taxi. Overall, it was a great experience. We would have liked to be closer to town, but they had a shuttle that got us back and forth, so we didn't mind the distance in the long run.

  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SLeteneur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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928 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Denver
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed July 8, 2008

My wife and I stayed at the Ritz for a long weekend a while back and after telling a friend about our experience, he recommended I write a review to possibly help others so here it is.

SUMMARY:

GOOD: Gym & Spa - outstanding. Beds - outstanding. Location - outstanding.

BAD: Staff & Service - Mostly European in the U.S. on work visas and make no mistake about it - they are not here to take care of you - they are in the Colorado Rockies to ski in winter and hike / explore in summer. Working at the Ritz simply gives them discounted lift tickets and a paycheck to pay for room & board and airfare back to Europe. Also, the Ritz tries to be "Everything to Everyone" - you simply can't do that - you will fail (and they did) - for example - dogs are allowed - now, I love dogs but read my comments below and you will understand.

UGLY: Pool side - guests hang towels over backs of chairs at 7:00 a.m. to reserve the spot and then don't return for hours, leaving no room for guests who are present, plus, the pool is too small. In addition, each mixed drink poolside is at least $16.00 - a little exhorbitant. PLUS, the jacuzzi is treated as a small diving area by unsupervised kids.

Recommendations if you choose to stay:
1) Stay concierge - you will recieve morning breakfast, light morning snack, lunch appetizers, afternoon tea, dinner appetizers and evening "night cap". PLUS, get your drinks at concierge and bring them down to the pool to avoid the $16.00 per drink charge. AND, EAT EARLY - keep your fingers crossed that they won't "run out of food" at the concierge level.
2) Request a "balcony" room.
3) Don't worry about taking "Bachelor" for a walk - the resident golden retriever - he usually isn't around.
4) The child care area is more for older kids - if you child is age 3 - 7, they will get run over by older kids and the movies that are shown are not "age appropriate".
5) Dine off site - skip Remingtons.
6) Use the gym - it is excellent.
7) Spend a night by the open pit fire - the conversation with someone from New Jersey will keep you laughing for hours.

OUR EXPERIENCE:
Prior to our arrival, we reserved a concierge level, balcony room for our anniversary. When we arrived and checked in, we did not receive a balcony room. We called the front desk and asked if any balcony rooms were available and we were promptly given a balcony room. Quick fix but we should have received the balcony room to begin with. Also, upon our arrival, we were given a chocolate & strawberry plate for what we thought was a "comp" for our anniversary - only to find out later that a $19.00 charge had been added to our room tab - and, to add insult to injury, our house keeper threw away half of the strawberries during turn-down service on the first day while we were poolside.

Speaking of poolside, the pool at the Ritz - Bachelor Gultch is quite small. As a result, guests sneak down to the pool early in the morning and lay towels over poolside chairs to reserve them (and then don't return for hours). When my wife and I fnally found 2 lounge chairs together after waiting for 30+ minutes, we ordered 2 poolside drinks. The tab was $32.00 - a little steep. Plus, kids over-ran the jacuzzi and it was not a place to be for your anniversary.

The first evening, we left the property to dine. Remingtons is on site but everyone we spoke with recommended we dine off-site becasue, we were told, "Remingtons' quality isn't as high as other dining locations." Many off-site dining options are available - simply check the COC website.

The next morning, we awoke at 7:00 a.m. to the sound of a frantic, barking dog next door. I was half bewildered and half amazed. I called the front desk and asked why there would be a barking dog trying to escape the room next to ours. Staff told me they would look into the concern. Later, via the concierge desk, we received a second hand, half-hearted apology from concierge representative given by our fellow guest next door. OK, that would be fine but guess what........ Those same guests took a hike (without Fido) early the next morning as well and Fido wasn't happy about being left in the room alone for a second time, either. Once again, at 7:00 a.m., Fido was not a happy camper and began barking frantically. This time, my wife and I simply awoke and started our day.

By the way, the reason we stayed on the concierge level was 1) it was recommended for convenience and 2) we appreciate great service. Service wasn't that great and they ran out of food so convenince was thrown out the window. Of note, they ran out of food, not once but 3 times. Both mornings we chose to "dine in" for breakfast and once during afternoon tea. We like to read the morning newspaper on the balcony and relax. We also like to avoid the crowds that hit the freebies (breakfast) early so we wait for things to settle down. We enjoyed our newspaper and private conversation but when we went to grab some pastries and small favors, we learned that none existed and no more were coming, even though a full 45 minutes remained in the scheduled conceirge breakfast. Staff was unapologetic. I guess you could say "shame on us" for doing the same thing on the second morning. Well, we eventually learned our lesson and did not do so again.

Conclusion: There are better places to stay. I expect better from the Ritz. The Ritz is not the Four Seasons.

USTravellerDenver

Stayed May 2007
Helpful?
5 Thank USTravellerDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed July 4, 2008

The prices are jaw dropping ($25 for pancakes, $12 for a glass or OJ), but the comfortable rooms, warm reception areas, and wonderful staff - not to mention the location right at the ski lifts - make it so very worthwhile. Cocktails by the firt pit facing the slopes, chatting with friends by the huge fireplace in the great room...this is the kind of place you want to come back to again and again.

  • Liked — The spa, great room, fire pit, access to skiing
  • Disliked — The lack of restaurants withing walking distance
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Kasidie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 17, 2008

Attended a conference in June at this hotel, but have also stayed here during the ski season. Although pricey, I have learned that you generally get what you pay for. Service is excellent, the staff is friendly and helpful and the food is very good. The rooms are spacious and very comfortable.

The Ritz is located on the slopes of Beaver Creek with a ski lift located just steps from the hotel. Beaver Creek has plenty of terrain for skiers of all abilities and doesn't see the crowds that flock to nearby Vail. In the summer be sure to check out Red Sky for golf or fly fishing on the Eagle River.

  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank jalpnco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 28, 2008

I stayed at the Ritz-Carlton Bachelor Gulch on a paid corporate junket so cannot speak to the hotel's dollar-for-dollar value. Having said that, this hotel was far and away the nicest, most luxiouriest, most convenient ski-in/ski-out hotel at which I have ever had the pleasure of staying. If you have the money and like to ski, no other hotel could outshine this Ritz. It's simply amazing. The lift is literally 10 yards from the back lounge area and the ski concierge has your skis waiting for you right when you walk outside. Click, snap, push off and you're on the lift. Doesn't get any easier or better than that. And during the week there was never a line at the lift so you can maximize time on the slopes. A ski fan's dream. 5-stars all the way.

  • Liked — Ski-in/ski-out location
  • Stayed February 2007, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed April 28, 2008

I always heard about the superb customer service RC hotels offered and was looking forward to staying in one of their properties.

I stayed at RC Bachelor G for a 4 day long seminar; on the last morning of the seminar 3 of us got food poisoning from the breakfast served.

Although the property is beautiful and the employees where nice (until a real problem came up) I find it terrible disturbing that they are not willing to take any responsibility..

I lost a day of work after I came home and the trip home was anything but comfortable.

The "loss prevention department is investigating"; "it was something you ate the day before "........; I felt I was staying at a low end hotel that couldn't care less about their reputation.

Stayed April 2007
Helpful?
Thank SkiliftNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bozeman, Montana
1 review
5 of 5 bubbles Reviewed April 25, 2008

Last week my wife and I enjoyed a wonderful stay at this Bachelor Gulch lodge. What a spectacular building! From the timber frame ambience to the club level treatment, we were truly impressed. The service was superb, we felt wanted and were treated like royalty. If only you could always guarantee such fantastic ski conditions. We'll be back, and we can't wait to be sitting in the Great Room by a roaring fire, sipping a good cocktail and fondly recalling another fine meal and ski day.

  • Stayed March 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MustacheMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Bachelor Gulch

Property: The Ritz-Carlton, Bachelor Gulch
Address: 130 Daybreak Rdg, Beaver Creek, CO 81620-5404
Phone Number:
Location: United States > Colorado > Beaver Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Beaver Creek
#3 Ski-In / Ski-Out Hotel in Beaver Creek
#3 Luxury Hotel in Beaver Creek
#4 Business Hotel in Beaver Creek
#5 Family Hotel in Beaver Creek
#6 Romantic Hotel in Beaver Creek
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Bachelor Gulch 5*
Number of rooms: 237
Official Description (provided by the hotel):
A year-round mountain resort, The Ritz-Carlton, Bachelor Gulch combines the comfort of Colorado luxury hotel with the finest outdoor adventures. Located on Beaver Creek Mountain, The Ritz-Carlton, Bachelor Gulch offers an unforgettable escape in the heart of the majestic Colorado Rocky Mountains. ... more   less 
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Also Known As:
Ritz Carlton Bachelor Gulch Hotel Beaver Creek
Beaver Creek Ritz Carlton
Ritz Avon
Ritz-Carlton Avon
Avon Ritz-Carlton
Ritz Carlton Beaver Creek

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