January 2013 was our return visit to Bachelor Gulch Ritz. Having had such a good experience last January we made our reservations 6 months in advance. The required the full amount, $8000. locking in the rate and a reservation for the same room last year at the same price. No brainer, huh?
Well arrived late in the evening after a flight. Given wrong room, no view and small. Eleven at night playing the musical rooms game. After having to threaten going to another hotel and calling American Express who made the reservation who got on the phone with them, finally given a small, non view room on the club floor providing 3 full meals and snacks. Ritz agreed to change us in a few days.
Well, a few days rolls around and they did a transparent shuffle that the room was not available.
Do not value to the return full paying customers.
In the mornings could not get a hot shower. The ski valet was a hot mess. Lost my helmet and great difficulty finding my skis. Service was non existent. Some of the staff acted as though guests were intruding on their vacations.
Even though we have 4 free nights of guest stays from points, I would have to think twice if I want to put ourselves back in that predicament. It tarnished what was supposed to be a vacation and not a struggle to get a room for prepaid $700.00 per night.
- Official Description (provided by the hotel):
- A year-round mountain resort, The Ritz-Carlton, Bachelor Gulch combines the comfort of Colorado luxury hotel with the finest outdoor adventures. Located on Beaver Creek Mountain, The Ritz-Carlton, Bachelor Gulch offers an unforgettable escape in the heart of the majestic Colorado Rocky Mountains. ... more less
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- Also Known As:
- Ritz Carlton Bachelor Gulch Hotel Beaver Creek
- Beaver Creek Ritz Carlton
- Ritz Avon
- Ritz-Carlton Avon
- Avon Ritz-Carlton
- Ritz Carlton Beaver Creek