Good location. The condo was on the small side, but very clean. Things that were broken in our room: jetted bathtub, door key card sensor, thermostats- we had the patio door and bedroom window open 24/7 with 20 degree temps outside just to make the room bearable. Amount that the Sheraton staff cared: zero.
The Sheraton staff was completely inept, unresponsive and unprofessional. Our credit card was billed $897 for a total charge of less than $300. After discovering this error on Saturday evening, we were told we could not speak to a manager until Monday morning. It is completely unacceptable to have no manager available for over 36 hours during the high/ski season. No one was able to explain why we were overcharged and we now have to spend an additional 5 days worrying about an overdraft before the account will be credited. A call to the corporate hotline provided no explanation or assistance.
We can't figure out if this sorry excuse for customer service is because we are younger or because we don't ooze money and pretentiousness like most of their clientele... regardless, the management and staff at this hotel is out of control and is certainly a poor reflection on the Sheraton name brand. I highly suggest taking your business elsewhere.
- Official Description (provided by the hotel):
- Enjoy spacious one and two-bedroom villas that comfortably accommodate as many as eight adults in up to 1,250 square feet. Each villa features a fully equipped kitchen or well-equipped kitchenette, washers and dryers, separate living and dining spaces, and complimentary Wi-Fi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood and Booking.com so you can book your Sheraton Mountain Vista Villas, Avon / Vail Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Mountain Vista Hotel Beaver Creek
- Sheraton Beaver Creek
- Sheraton Avon
- Sheraton Mountain Vista Resort
- Avon Sheraton