We reserved numerous RV sites and a cabin last summer (July 2011) for a family reunion, but due to a family member's health issues, the planned reunion at 5 Branches had to be postponed.
We called 5B 8 weeks before our scheduled July vacation, and yet they refused to refund ANY (much less all!) of the down payment we'd provided. They kept over $400, giving us an excuse that since they hadn't filled "every site" for "every day" that we would have to forfeit the entire amount. I can find no mention of a forfeit requirement on the website, but even so... they refunded NOTHING... none of it... even though we notified them in May that we'd have to cancel for a July reservation!
I've never had to cancel a vacation reservation before, but still -- I have never heard of a place keeping over $400 of reservation money (the full deposit!) after they'd been notified 8 weeks in advance of a cancellation. 5 star hotels don't even do that!
So: Just know, if you make reservations here and for some reason they don't pan out, do not expect a PENNY of it to be refunded to you, because these kind folks make up the rules as they go along, and keep your dough. My advice to you? Find another place to recreate!
- Also Known As:
- 5 Branches Camper Park
- Five Branches Camper Park Hotel Bayfield