I got a room at this Travelodge during a camping trip, because I needed to do some work and their internet was the answer. While I have often stayed at budget hotels, this one stood out as one where the staff could not have cared less about customer service, cleanliness, and room facilities.
With the exception of the pleasant young woman who checked me in, the rest of the staff I encountered were surly and unhelpful - stubbornly so.
The good news is the internet and the fridge in the room worked. Other than that, many of the lights were burned out. There were knives and plates in the kitchenette, but no spoons, forks, cups, glasses, or other utensils or kitchen supplies. When housekeeping came in to clean, they took the garbage out of the garbage can and then set it on the kitchen counter and left it there. There was a small coffeemaker, but again, no cups or glasses.
When I check into budget hotels I do not expect great things, but I do expect that the room will be clean and have what it is supposed to have for equipment, and the staff will make an attempt to be helpful. This Travelodge had none of the above.
- Official Description (provided by the hotel):
- Newly Renovated Travelodge Inn & Suites. Travelodge Inn & Suites offers resort like accommodations. Onsite is the largest hotel pool in town, Free Wi-Fi, Continental Breakfast. Also on site is the Kimi Grill & Sushi Bar, a delicious favorite in town. At Travelodge Inn & Suites our new rooms are over-sized and are larger than normal hotel rooms, decorated with all the modern amenities. We also have new renovated enormous extended stay suites which are approximately 800 sq ft. ... more less
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- Also Known As:
- Travelodge Yucca Valley Hotel Yucca Valley
- Yucca Hotel Valley