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Travelodge Inn and Suites Yucca Valley/Joshua Tree Nat'l Park
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Reviews (580)
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All reviewsjapanese restaurantsushiyuccakimi grillrooms are largegreat poolpalm springshot tuba nice place to staytoaster wafflesone night staybreakfast roomfree breakfastdefinitely stay here againcomfortable stayclose to joshua treehigh desert
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Reviewed October 9, 2012

Could have used some cleaning up of the grounds. Loved that the room has windows and doors on both sides for good air circulation.

  • Stayed: October 2012, traveled as a couple
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Review collected in partnership with Travelodge
1  Thank JANET R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

We stayed for two nights and we were completely satisfied. Joshua Tree NP is just a short drive and the motel offers e great pool area to relax after a day full of hiking.The onsite japanese restaurant is well worth a visit

  • Stayed: September 2012, traveled as a couple
    • Value
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Review collected in partnership with Travelodge
Thank grandcircle2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

Good value motel, clean & comfortable especially for the price. Would be great if there was some fresh fruit for breakfast but it's still better than most other motels offer!

  • Stayed: September 2012, traveled with family
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Review collected in partnership with Travelodge
Thank CHRISTINE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelodgeyv, General Manager at Travelodge Inn and Suites Yucca Valley/Joshua Tree Nat'l Park, responded to this reviewResponded September 27, 2012

Thank you for your kind words, we appreciate it.

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Reviewed September 25, 2012

We chose this motel because of the pictures of the pool on the web site. We were not disappointed. We didnot have breakfast because we over slept. The bed was very comfortable.

  • Stayed: September 2012, traveled as a couple
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Review collected in partnership with Travelodge
Thank MIKE A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelodgeyv, General Manager at Travelodge Inn and Suites Yucca Valley/Joshua Tree Nat'l Park, responded to this reviewResponded September 27, 2012

Thank you for your great comments, we appreciate your business here at Travelodge Inn & Suites of Yucca Valley, CA.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

Arrived and had to wait for a housing to open up on base, booked for two days at a discounted rate. We were advised if we needed to cancel the next few days it would be no problem and the rate would not change. The staff at the front desk said she noted the account as such. Low and behold housing opens up after our first night and went to cancel and the employee was extremely rude and refused to honor the rate and advised no such note was left. Completely ruined the experience of what looked to be a nice hotel.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
1  Thank KELLY L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelodgeyv, General Manager at Travelodge Inn and Suites Yucca Valley/Joshua Tree Nat'l Park, responded to this reviewResponded September 27, 2012

This guest (Kelly L. from Havelock, NC) made an original reservation online for three (not two) nights for one person only, at a discounted rate that required a minimum stay of two nights. This guest books the special rate to get a deeper discount but does not want to follow the rules for that rate. At the time of "check in" itself, he stated that he wants to check out early without staying the second or the third night and does not want to be charged for the second or the third night. The desk clerk being polite and as a courtesy to the guest she said "ok, no problem". So we did not charge him for the second or the third night. Although his rate should have been $13.50 higher because he only stayed one night. If he had made the correct reservation for one night only and for the correct number of people in the room (we would not have this issue), he would have paid a higher rate or if we would have enforced the rules of the discounted rate then he would have to pay extra for that one night or would have been charged for the second night. But we did not even charge him the higher rate. We gave him the deeply discounted rate as a courtesy. His rate was not changed.

As he has stated that he traveled with family. His reservation was for 1 person only, but there was an extra person in the room. He was charged merely $5.40 for the second person in the room. If you are going to make a reservation for 1 person and then you have more than one person in the room, then you have to pay for that extra person. That is what he was charged for. That is it. In this world everybody has to pay for the services received. If you are going to use the facility then you have to pay the charges. Instead of being thankful, he is accusing us of "being rude and not honoring the rate". We honored the rate though we should not have, we did it as a courtesy to the guest. The front desk staff was not rude, but they were doing their job and explaining him the charges and he would not listen. In fact he was rude to them and the hotel was being taken advantage of. Additionally, he also was not charged for printing some documents at the lobby computer / printer.

Our customers are our number one priority. We work very hard to provide the best services. At the same time respect is a two way street. We respect our guests and we do expect the same. We do not want to be taken advantage of either.

We still appreciate that he says our hotel looks to be a nice hotel. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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