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“Road Trip” 4 of 5 bubbles
Review of BEST WESTERN Joshua Tree Hotel & Suites

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BEST WESTERN Joshua Tree Hotel & Suites
Ranked #1 of 5 Hotels in Yucca Valley
Certificate of Excellence
Pequannock, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Road Trip”
4 of 5 bubbles Reviewed October 23, 2013

The Rooms are very clean and the staff was super friendly. They offered extended check in addition to a stress free check out. The scenery was awesome. It was a perfect location to Joshua Tree and Pioneer town.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Irene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWYV3555, General Manager at BEST WESTERN Joshua Tree Hotel & Suites, responded to this review, October 25, 2013
Thank you for your review
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
    160
    154
    52
    20
    17
See reviews for
131
149
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
white plains, United States
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

hotel was great but they didn't know the area, which was a bummer because the national park we came to see was closed. room was big and spacious with a great whirlpool, but breakfast food did not last until anywhere near 9 am.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Chase C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWYV3555, General Manager at BEST WESTERN Joshua Tree Hotel & Suites, responded to this review, October 25, 2013
Thank you for your thoughts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire
Level Contributor
244 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 bubbles Reviewed October 5, 2013

We thoroughly enjoyed our night here, despite the American government trying to spoil our holiday. Unfortunately we didn't get to see Joshua Tree National Park due to the government shut down but we had a lovely room at this hotel with a massive jacuzzi bath, separate shower, very comfortable bed, fridge etc. Breakfast was spoilt by the orange juice, which hadn't been topped up so was mostly water. Otherwise it was fine. Plenty of fresh fruit available all the time with juice at the front desk which was nice on arrival after a long drive. Joanne on reception was very kind and re booked our Best Western accommodation so that we did not waste a day not being able to go to the park. She was very patient with both the other hotels and us as it was rather complicated. We have stayed in the old style Best Westerns as well as the newer style ones and I think they all have their good and bad points. My latest gripes are : no tea bags, shower caps and shower gel, oh, and not to forget the remote controls. I can bring my own supplies, but the remotes are a real pain.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CocoaBerkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWYV3555, General Manager at BEST WESTERN Joshua Tree Hotel & Suites, responded to this review, October 14, 2013
During your next visit, please bring any issues to our attention. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellflower, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 4, 2013

Don't have any complaints. Staff was friendly, rooms were nice and clean, the whole facility looked pretty well maintained, slept good. Was in Joshua Tree for a wedding so wasn't at the hotel much other than to sleep, but all in all everything was quite nice.

  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWYV3555, General Manager at BEST WESTERN Joshua Tree Hotel & Suites, responded to this review, October 14, 2013
Thank you for your observations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Palos Verdes, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

We chose this hotel for its close proximity to Joshua Tree National Park. We decided to use our Best Western points for a free night stay. When we checked in they assigned us a room, then one of the ladies changed us to another room. We thought they were going to downgrade us because we were using points, but instead they upgraded us to a wonderful, spacious king room with a jaccuzi tub and separate shower and a nice sitting area. The room was clean, quiet and really comfortable. Thanks so much, we can't wait to come back.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank SoCalRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWYV3555, General Manager at BEST WESTERN Joshua Tree Hotel & Suites, responded to this review, October 14, 2013
Thank you for staying with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

Have stayed many times at this Best Western when we are in town visiting friends. This place is reliably clean and affordable. This time we stayed in the hot tub room. The room is good size. Very comfortable! They always work to get us in our room early. Their is always good fruit sitting out. And juice in the lounge. (free). I really like this place. And the beds are very comfortable!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Joanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWYV3555, General Manager at BEST WESTERN Joshua Tree Hotel & Suites, responded to this review, October 14, 2013
Thank you for your input
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed September 17, 2013

I am not fussy first of all. But I paid for the trip on Expedia and I asked when I checked in if they would be sure not to charge my card. They did and three calls and two weeks later no one has taken care of it. I couldn't figure out how to work the shower (it had a sign so I was forewarned it was tricky) so I took baths. Lovely breakfast but I heard a manager criticize a staff member in front of me which I think is very unprofessional so overall not a great vibe. Also, they said they couldn't make the bed because I left a shirt on it. Bizarre.

Room Tip: It really isn't a bad hotel but it seems the stars were not aligned. I had horrible service and...
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank LaurieKirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWYV3555, General Manager at BEST WESTERN Joshua Tree Hotel & Suites, responded to this review, September 19, 2013
We apologize for the issues that did not meet your expectations. We have discussed your comments with the staff and will do better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Joshua Tree Hotel & Suites

Property: BEST WESTERN Joshua Tree Hotel & Suites
Address: 56525 29 Palms Hwy, Yucca Valley, CA 92284-2863
Phone Number:
Location: United States > California > California Desert > Yucca Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Yucca Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Joshua Tree Hotel & Suites 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Stay at the Best Western Yucca Valley Hotel and Suites located in Yucca Valley, California. Recipient of the Best Western Directors Award for Quality Assurance in 2009. The hotel is located just five miles from the Joshua Tree National Park, the Big Morongo Canyon Preserve in Morongo Valley and close to the Twenty-Nine Palms Marine Corp Base. The Best Western Yucca Valley Hotel and Suites is an interior corridor brand new built hotel that offers spacious guest rooms fully equipped with HD flat screen televisions and high-speed Internet access. We offer a variety of rooms from our standard king bedrooms to our extended stay suites with kitchens and king bedrooms with Jacuzzis. This Yucca Valley hotel also welcomes guests to a hot complimentary deluxe continental breakfast featuring sausage, eggs, waffles, Seattle's Best Coffee and more each morning. Other amenities at the Best Western Yucca Valley Hotel and Suites include an outdoor heated swimming pool, hot tub, fitness center, business center and meeting space. Let the Best Western Yucca Valley Hotel and Suites be your home away from home. Our staff will go out of their way to make your stay as comfortable as possible. Make a reservation today at the Best Western Yucca Valley Hotel and Suites. ... more   less 
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Also Known As:
Best Western Yucca Valley Hotel And Suites
Best Western Yucca Valley Hotel Yucca Valley
Yucca Valley Best Western

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