OK - my wife and I have high standards - the gold standard is the Four Seasons Maui Club Level. We decided to stay at the Hotel Yountville last weekend because it appeared to have similar high standards. This was a disastrous mistake - the Hotel Yountville is not just mediocre - it is awful.
We booked a Prime King room for our first night, and then a Prime King Suite for the next two. We would have stayed in the suite for all three nights, but they couldn't accommodate us - so we reluctantly agreed to change rooms after Thursday night. Our flight arrived pretty early and we thought we'd drop our bags at the hotel, then return to the hotel a little later. They were having some sort of technology problem, and at first couldn't find our reservation - then wouldn't accept our bags - so they stayed in the rental car (which we did park at the hotel, while walking around Yountville). They promised to call us when our room was ready. This call never came - we thought there was a problem - but no, they just "forgot" (which is what they told us when we finally inquired when it would be ready at about 5:30).
The first Prime King Room (605) was not awful. But it was not a suite - and we couldn't really unpack since we would be moving to the Prime King Suite the next day. So we passed a pretty restless night (after eating out at Bistro Jeanty - a pretty good place). In the morning we left our packed belongings in the first room and were told they would be put in the Suite which we booked for the next two nights when we returned. This happened, but this time they called our home phone number (we had given them both our cell numbers) to tell us the Suite was ready.
Well - it is NOT A SUITE - it is a big, awkwardly set up room. If you want to catch the news on TV, well, you're pretty much out of luck - you can't see the TV from the sitting area. The TV is situated directly above the desk, so if you want to work you have to dodge it. And you can't see it from the bed, because it is positioned wrong. As for the "patio area" it is a gravel area with furnishings on which the bird poop had been allowed to accumulate, and in which the prior occupants had ground out several cigarette butts. Very offputting.
But we were expecting to spend two nights in that alleged Suite, which was, to be fair, a really big room - so we unpacked our things, and went out for the evening (to a Giants game - another disaster). When we returned, the housekeepers had come into the room for the "turn down" service, in our absence. That was a big improvement, because the prior night, and earlier that night, they had knocked on our door while we were trying to get ready for the evening (about 5:45 each night) for this service - so we had to suspend our dressing to answer their need. But they had messed with the fan, and it was spinning at a violent speed right above the archaic (think much higher quality Motel 6 swamp cooler air conditioner/heater) cooling unit, which inexplicably had been set at 67 degrees or so. The room was VERY COLD. This had not been the case when we left.
So I turned the fan off - but a few minutes later while my wife and I were getting ready to bath (the Giant's game left us feeling filthy) and go to sleep - the FIRE ALARMS went off. They were very loud, and they blared for several minutes.
I told my wife to throw on some clothing and get out - while I started to do the same. We COULD smell something burning - the oder was like burning brakes or clutch plates - that kind of awful asbestos aroma. Turned out the thermostat, without any involvement on our part, had turned from ridiculously cold - to the heater. And the heater apparently malfunctioned (the maintenance man, and later the fire department, confirmed this).
But it also became obvious that the place wasn't filling with smoke and wasn't about to burn to the ground immediately. So, thinking they'd pay attention to a fire alarm I waited awhile, at least 10 minutes - but there was no sign of awareness or involvement by the hotel - so I called them.
Their front desk person was REALLY shocked that such a thing could happen, and said she'd send a maintenance person over right away. Five minutes passed, long enough for us to get fully re-dressed, and to begin re-packing our belongings before this urgent situation resulted in the visit of a pretty surly maintenance guy, who immediately began looking to see if we'd been smoking in the room. Neither my wife, nor I, have EVER smoked (ANYTHING) - but he made it clear he thought the reason for the alarm was that we had been doing so (apparently the prior occupants had - there were numerous cigarette butts in the garden area). In the meantime, we had been told our room would have to be downgraded.
So we finished cramming our clothing and other belongings back into our suit and laptop cases (remember, this was at nearly midnight). We were taken to another room which was allegedly a Prime King room - but was not as large or as nice as the one we stayed in the first night.
The next day we found out that we had been given a credit of $ 100 for this horrific situation - which meant that we would have been paying $ 50 less for the room than the Suite. But our deposit was charged for the cost of the Suite, so we actually paid for two nights in the Suite, and one in a Prime King room - more than $ 2,500 for this three night horror.
The hotel has a clean modern look to it - but the people at the front desk are incompetent, surly, and their housekeeping and maintenance crews apparently suffer from the same lack of awareness or care for the facility that their office crew has for their guests comfort.
We enjoyed our two brief visits to the pool area - but if you take our advice, you're better off anyplace else in Yountville, or even the El Bonito Motel up the road in St. Helena if your tastes go to better quality accommodations. What a terrible, unbelievably bad experience.
- Official Description (provided by the hotel):
- Hotel Yountville has carefully curated the best of Tuscany, Provence and the Napa Valley, by capturing the essence of what it is to experience a truly memorable, romantic and exciting destination resort and spa. Surrounded by miles of vineyards, breathtaking scenery, and the most brilliant stars in the wine and food universe, there is little doubt that your stay at Hotel Yountville will exceed your expectations in every way. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelClick, Booking.com, Expedia, Orbitz, Hotels.com, Priceline, Travelocity and Hotwire so you can book your Hotel Yountville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Yountville Hotel
- Yountville Inn
- Hotel Yountville Napa Valley, CA