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“Absolutely unforgettable experience and service!!”
Review of Bardessono

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Bardessono
Ranked #3 of 6 Hotels in Yountville
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed December 4, 2013

My partner and I had been planning a trip to Napa for our anniversary and decided to stay in Yountville after landing reservations at French Laundry (amazing, by the way!!) and reading a bit more about the town it was located in. During our planning we lucked by a 'romantic getaway' ranking list on tripadvisor and it actually had Bardessono/Yountville on there. We figured it was kismet, read a few reviews and booked.
What a fantastic decision!
To say the service was top-notch is an understatement. Yes, the premises are beautiful-- yountville is a beautiful little town and Bardessono is just as beautiful. We were staying the weekend leading up to Thanksgiving and had originally booked a return flight home on Tuesday. About 30 minutes into our check-in, we called the airline and changed our flight back to Wednesday evening just to extend our stay! This was just based on the first impressions.

We were not disappointed. My partner caught a cold during our stay (we are Floridians and the cold weather was bound to catch up to us). I thought it would be nice to get her some soup via room service, but there wasn't any chicken soup on the menu. When I asked about the soup of the day on the menu, and mentioned her being sick, the attendant on the phone told us not to worry and that he would check with the Chef to see if something could be done about a chicken soup. Ten minutes later, we had a delicious, special-made chicken soup in our room with an thermos with some extra broth!! This was the most memorable, but not the only by far, amazing customer service moment we experienced.

The food at Lucy's (and therefore room service)? Amazing and delicious. Comfortable, beautiful Lexus cars and friendly drivers to chauffeur you around to your Yountville or more destinations? Check. Someone to come to your room and help pack a box of all those wines you bought on your wine tour (oh dear and you will) and ship it home for you? Check. The list goes on and on.

One thing to add: while we had read all about the 'in room' spa treatments, we hadn't really been particularly crazy one way or another about it (we have stayed in a number of places with this option). However, this too was perfect and a lot of fun.

It was too cold for us to want to use the pool, but it was beautiful enough to tempt us to come back when the climate is a bit more Floridian-friendly. Everything and anything else was outstanding!

Thank you so much, Bardessono & Lucy staff! You made our anniversary unforgettable!!!!

Room Tip: We didn't think the steam spa in the shower was going to be anything to special, but for a cold...
  • Stayed: November 2013, traveled as a couple
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1  Thank Bluesponge456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this reviewResponded December 6, 2013

Dear Bluesponge456,

Wow. What a detailed and thoughtful review. Thank you so much. First of all, I hope your partner has fully recovered from her cold. No fun, particularly when on vacation.

Cold notwithstanding, we're delighted you experienced all we have to offer here in Yountville and at Bardessono. "Doing" Napa Valley should be on everybody's bucket list, with three sub-categories - Yountville, The French Laundry, and Bardessono, as "must experiences".

Please come back in the summer. Our weather is exceptional and you'll love the pool. No need for a steam shower then, either.

All the best from all of us at Bardessono.

Jim.

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Reviewed November 29, 2013

Very private, modern, loft-like, spacious rooms with high window walls protected by electric metal shades. Very resorty vibe, with consistently good food and stylish furnishings. Overcomplicated "media center" and lack of tea kettle/coffeemaker a minus. Great two-person soaking tubs.
In the center of town; easy walk to everything. Friendly and efficient staff.

  • Stayed: November 2013, traveled as a couple
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Thank WhirledTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this reviewResponded December 1, 2013

Dear WhirledTravlr,

Thank you for staying with us and posting this thoughtful review. We're pleased you enjoyed our ambience, location, and appreciated our staff.

Our in-room media hubs are supposed to be a convenience, not a hassle. I'm sorry you found it to be so. When we replace them, we will consider something simpler.

As for in-room coffee, we do have coffeemakers upon request, as well as tea kettles. But we don't put them in every room because of the negative impact on the environment, of which we are committed stewards.

You're only a little over an hour away, so we hope we'll see you back here soon and often.

All best wishes from all of us at Bardessono.

Jim.

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Reviewed November 25, 2013

What a perfect place to stay for a visit to the Napa Valley. All aspects of the hotel hit the mark. Our welcome included a glass of wine and was very personalized and the tour of the property by the Italian gentleman (can't recall his name) was a highlight. In fact, this same staff member was great throughout our visit. The bell staff and valet were all friendly and fast. The rooms are modern, clean, high tech, spacious and quiet. The bathroom was huge and well lit. The grounds of the hotel are gorgeous with a very sleek and minimalistic nature. Lots of small touches which enhance the experience such as the complimentary coffee bar each morning in the bar and the purified bottled water supplied in the room. The location is perfect for both wine tasting and dining. The spa was small and intimate. I really have nothing to suggest or improve. It is obvious that management of this place aims to please and has the guests at the forefront of their thinking. Thanks for a great experience.

  • Stayed: November 2013, traveled as a couple
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1  Thank sglars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this reviewResponded November 27, 2013

Dear sglars,

I can't thank you enough for staying with us and posting this detailed and glowing review. "Perfect" is high praise, indeed.

While we aren't really perfect, we do have a wonderful location, facility, and offerings. And our staff enjoys working here and delighting our guests - Antonello, in particular. He's a wonderful ambassador of hospitality for us.

We hope it won't be too long before you return.

Warmest regards from all of us.

Jim.

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Reviewed November 24, 2013

This is an absolutely first class hotel. We enjoyed every moment of our stay. The rooms are well organized and the outdoor shower is wonderful! THe location cannot be beat. No restaurant, in Yountville, is more than a 10 minute walk away. And Yountville is a very charming town. If I could make any suggestion it would be to make the room sofa more comfortable. John, at the front desk, made our trip even more special with all of his help and attention. We can't wait to return!

  • Stayed: November 2013, traveled as a couple
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1  Thank Jayhawk1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this reviewResponded November 27, 2013

Dear Jayhawk1980,

What a nice review. Your headline, in particular, made our day. I'm very proud of our staff and the caring and warm service they offer.

You also highlighted our other attributes, for which we are grateful.

Do come back...soon and often.

All the best from all of us at Bardessono.

Jim.

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Reviewed November 21, 2013 via mobile

Awesome customer service and concierge. Rooms were spacious, really cool fireplace, and the bathrooms were really nice. Great town and location to explore Napa. We were warmly greeted upon arrival with amazing wine. The restaurant is top notch amongst many other great places to eat around.

Stayed: March 2013
Thank MahirN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this reviewResponded November 23, 2013

Dear MahirN,

Thank you for stay with us and posting this nice review complimenting our rooms, restaurant, arrival greeting with a glass of good wine, and our location. Best of all was your priase about our customer service and Concierge team.

We're delighted you enjoyed yourselves here, and hope it won't be too long until we see you again.

All the best from all of us at Bardessono.

Jim.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

We just completed another great vacation at Bardessono. Besides Bardessono's fantastic location and the beautiful grounds, the employees are the some of the friendliest and most hospitable we've ever experienced. The front desk and valet staff are helpful and polite. The crew at the excellent restaurant, Lucy, are as good as any in the valley. The food there never disappoints. We'll be back again!

  • Stayed: November 2013, traveled as a couple
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Thank beers4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this reviewResponded November 18, 2013

Dear beers4u,

Thank you for staying with us again and posting this wonderful review. We really appreciate your kind words about our location and grounds. Most of all, we thank you for your kind recognition of our employees here, particularly those at the Front Desk, our Valets, and our Lucy Restaurant team. I'm also pleased to learn you enjoy our food.

Aptos isn't too far away, so we hope we'll keep seeing you back here.

Thank you for your repeat business, friendship, and loyalty. There are a lot of great hotels in Napa Valley. I'm glad you found us.

All the best from all of us at Bardessono.

Jim.

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Reviewed November 16, 2013

We thoroughly enjoyed our recent stay at the Bardessono in Yountville. It was pure bliss! Very tranquil and peaceful. A perfect mix of urban and natural textures with a very friendly atmosphere. The staff were terrific!! Extremely warm, friendly and helpful. The location was prime, the ambiance was surreal and the amazing staff made it a perfect resort. It was romantic, chic yet cozy, the outdoor shower was unbelievable, and the food / drinks were amazing! We didn't want to leave!!!

I strongly urge you to stay here! You will not regret it. Check out their website … it is better than it looks!!!

  • Stayed: October 2013, traveled as a couple
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Thank Kelly019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this reviewResponded November 18, 2013

Dear Kelly019,

What a nice way to start a Monday morning at work. Thank you so much for staying with us and posting the above review.

You hit on of what we are most proud - our staff. We also have a great and convenient location in Yountville, right in the heart of Napa Valley. Thank you for your kind words about our facilities, ambience, and food and beverage program here, too.

We hope you'll come back...soon and often.

Warm regards from all of us at Bardessono.

Jim.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bardessono

Address: 6526 Yount Street, Yountville, CA 94599-1270
Phone Number:
Location: United States > California > Napa Valley > Yountville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Yountville
#1 Family Hotel in Yountville
#1 Business Hotel in Yountville
#1 Green Hotel in Yountville
#2 Luxury Hotel in Yountville
#3 Spa Hotel in Yountville
Price Range: $593 - $1,396 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bardessono 5*
Number of rooms: 62
Official Description (provided by the hotel):
Green, luxurious and peaceful, Bardessono is a Napa Valley hotel and spa experience unlike any other. Nestled in the heart of Yountville, California our hotel is exceptional by nature. We offer a mindful approach to living the good life and provide a meaningful exchange between the traveler and the host. Our pledge is to care for an uncommon set of priorities in order to create a connected and insightful experience of our guests. Our menu at Lucy Restaurant and Bar offers "field-to-fork" garden-inspired cuisine and spirited libations. Our spa treatments are designed around the needs of the season. Let your story unfold, one indulgence at a time. ... more   less 
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Also Known As:
Bardessono Hotel Yountville
Bardessono Yountville, Napa Valley, CA

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