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“Exceptional service”
Review of Bardessono

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Bardessono
Ranked #3 of 6 Hotels in Yountville
Certificate of Excellence
GreenLeadersPlatinum level
San Diego, California
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Exceptional service”
Reviewed November 27, 2012

We only stayed here for one night and we thought this was too short. The one thing that really stood out about Bardessono is its service. Even before we arrived, the concierge team personally contacted us to ask if we would like to make any restaurant reservations as well as spa reservations. We were so impressed at the time they put in to do this for us. When we arrived we were given a personal tour of the hotel before going to our room. I thought that was a very nice touch to the service as well.
I also love the nice lexus shuttles they had to take guests around town. They even let you drive one for a few hours!!
Overall, it was an excellent place to stop on Yountville. We will be back!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Praemala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, November 29, 2012
Dear Praemala,

Thanks so much for staying with us and posting this wonderful review. We're so glad you enjoyed your time here, and your kind words about our service are deeply appreciated by all of us. Good reviews make our day, and are nice rewards for our people here who work very hard at delighting every guest.

We hope we'll see you back here....soon and often.

Best.

Jim
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1,313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (309)
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Newport Beach
Level 2 Contributor
5 reviews
Reviewed November 21, 2012

This is by far the nicest hotel/spa in Yountville. It is close to great restaruants and walking distance to a number of winieries. The staff is super knowledgable and the concierges are unreal! We will be coming back very soon.

Room Tip: We did one of the Spa suites and we loved it!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bradley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, November 22, 2012
Dear Bradley S.,

Thanks so much for staying woth us and posting this wonderful review. We're so glad you enjoyed your stay and appreciate our concierges and location as much as we do.

Look forward to your return.

Best wishes.

Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 20, 2012

My husband and I had an amazing stay at the Bardessono. I found and researched the property via Trip Advisor, so I felt confident that I had found the place for us. Everything was absolutely incredible from the town itself to our huge room with an even bigger bathroom, to the bartenders (Brady), to the rooftop pool, to the food. The one major downside was the spa. We booked 2 treatments, didn't spare any expense, and I was beyond disappointed. I would recommend a stay there, but just don't use the spa services.

  • Stayed June 2012, traveled as a couple
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    • Cleanliness
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Helpful?
2 Thank Chieffi22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, November 22, 2012
Dear Chieffi22,

Thank you for staying with us in June and recently posting this review.

I'm so sorry you were dissatisfied with your spa services, though. Any details you could offer would be greatly appreciated. My direct line is 707.204.6001 and my email is jim.treadway@bardessono.com.

Best wishes.

Jim
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Rochester Hills, Michigan, United States
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 19, 2012

The staff was friendly....valets very nice. The rooms are large. We as others struggled with the spotty technology...gas fire place kept going off...lights on..off ...dim...no way...tv not so tech advanced...mildew in shower, blood spot in bath, soap and shampoo chained to the wall of the shower. Hmmmm. Stayed many a nice place...not our favorite. At the end of our trip even evening water and chocolates spotty service. For $ 550 a night...NOT SO IMPRESSED!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, November 22, 2012
Dear Beth K.

Thank you for staying with us and posting this review. I'm so sorry your stay with us was so unsatisfactory. No excuses for the housekeeping issues you experienced. At our price points, our guests have every right to expect absolute perfection in all aspects of their stay.

As for our bath amenities, yes, they are in volume dispensers mounted on brackets. The product is Ren out of the U.K., one of the finest and most environmentally friendly lines of shampoo, conditioner, bath gel, and skin lotion in the world. We don't believe in little plastic containers of bath amenities. They are simply very bad for our world.

I'm sorry you didn't like us that much. Should you choose to return, I promise you our typical housekeeping execution - hospital-like cleanliness throughout.

Sincerely,

Jim
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Aptos, CA
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 18, 2012

My wife and I have spent our anniversary at the Bardessono for the last 3 years. It is the perfect getaway for a few relaxing days. The hotel staff members are so helpful and positive that they score a perfect "10". The rooms are very large and the beds are super comfortable. We especially like the large decks or patios with every room. We took out a couple of bikes from the valet staff and visited 5 or 6 wineries within 2-3 miles. We ate at Lucy and had a fantastic meal. Our meals showed great creativity and were delicious. The wait staff was first rate and friendly and the sommelier was helpful and not pretentious. Basically we can't say enough about how much we enjoy visiting Yountville and Bardessono. You will too.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
1 Thank beers4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, November 19, 2012
Dear Beers4u,

Thank you for being such loyal guests, and a belated Happy Anniversary. We are delighted and honored that you chose us for your last three anniversary getaways. And your kind words about our restaurant service and food are deeply appreciated.

We hope to see you here again next year at this time.

All best wishes from your friends at Bardessono.

Jim
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sydney, aus
Level 6 Contributor
149 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed November 17, 2012

Bardessono is gorgeous and they've really thought carefully about the guest experience when designing the hotel. The rooms were lovely, very calming and perfect for a romantic getaway. The pool and gardens are stunning and I'd love to stay in summer to get full use of them.

We borrowed bikes and took a 10 mile ride around the local area which was loads of fun - just make sure you get one of the carbon fibre racers not a cruiser for this!

We loved the hotel but the service experience in the bar and restaurant was poor. Whilst the service was generally enthusiastic, attention to detail was lacking.

We had booked a Sunday supper package at Lucy and our server Eddie was the only thing that saved our evening. The food was fine and wines were good but the service (other than from Eddie) was unpolished and unprofessional. Thankfully we were amongst friends and managed to laugh it off but I can imagine this type of service marring a special dinner.

Service in the bar (the only real common area in the hotel) was also poor and there is a lot of room for improvement. Concierge staff and door staff were friendly and polite.

Overall I would stay here again because it is such a gorgeous spot but I'd certainly hope that they work on staff training in the bar and restaurant. I tried to raise my concerns during my stay but found it difficult to access the appropriate person to discuss it with. I did discuss these issues upon checkout and the individual I spoke to was very apologetic and seemed to be genuinely concerned.

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marniemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, November 19, 2012
Dear Marniemac,

Thank you for staying with us and posting this review.

We have already been in communication offline about your bar and restaurant experiences. Again, I'm so sorry all was not perfect for you and your friends. We clearly had an off night, which is inexcusable for a hotel and restaurant of our caliber.

We hope you'll return. We'd love to have another opportunity to "wow" you in Lucy Restaurant & Bar.

Best wishes from your friends at Bardessono.

JIm
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Lake Orion, Michigan
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 16, 2012

The hotel is located in a small quiet town in Napa Valley. So if you need action or tourist sites this is not for you. Everyone else is in for a treat! The service is outstanding and super helpful.
The rooms are very spacious. Especially the bathroom, which is large enough for the Spa team to come over and treat you in your room.
The staff is so professional and friendly that for the first time in a hotel I did not bother locking away my valuables.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank klaus b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, November 18, 2012
Dear D4RTS,

Thanks so much for staying with us and writing this wonderful review. We're so glad you enjoyed your stay here. And your kind words about our staff is music to our ears.

With respect to our location, most people view this as a strength and very positive attribute. Our competitors at the top of the market here in Napa Valley are all in remote locations and require a car ride to get to all that is magical in the Valley, while we are right in the heart of Yountville, which is perceived by many as the place to be in Napa Valley.

Please return soon and often. It was our pleasure to have served you.

Best.

Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bardessono

Property: Bardessono
Address: 6526 Yount Street, Yountville, CA 94599-1270
Phone Number:
Location: United States > California > Napa Valley > Yountville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Yountville
#1 Green Hotel in Yountville
#1 Business Hotel in Yountville
#1 Romantic Hotel in Yountville
#2 Luxury Hotel in Yountville
#3 Spa Hotel in Yountville
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Bardessono 5*
Number of rooms: 62
Official Description (provided by the hotel):
Green, luxurious and peaceful, Bardessono is a Napa Valley hotel and spa experience unlike any other. Nestled in the heart of Yountville, California our hotel is exceptional by nature. We offer a mindful approach to living the good life and provide a meaningful exchange between the traveler and the host. Our pledge is to care for an uncommon set of priorities in order to create a connected and insightful experience of our guests. Our menu at Lucy Restaurant and Bar offers "field-to-fork" garden-inspired cuisine and spirited libations. Our spa treatments are designed around the needs of the season. Let your story unfold, one indulgence at a time. ... more   less 
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Also Known As:
Bardessono Hotel Yountville
Bardessono Yountville, Napa Valley, CA

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