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“What a fun place to stay”
5 of 5 bubbles Review of Napa Valley Lodge

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Napa Valley Lodge
Ranked #3 of 6 Hotels in Yountville
Certificate of Excellence
GreenLeadersBronze level
Portland
1 review
“What a fun place to stay”
Reviewed August 24, 2009

We had a fabulous room overlooking a vineyard. The hotel staff at front desk went the extra mile for us. My wife needed yogurt at 6:30 am before
dining room was open and staff got it for her.Wine tasting at 5 pm featured
a great napa winery. Location is in heart of Napa Valley. All in all our weekend could not have been better.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripperPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,226 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Newbury, United Kingdom
Level Contributor
99 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 24, 2009

We stayed at the Napa Valley Lodge in August '08 for a few nights on our first visit to the Napa Valley. At that time there were no discounts available and so we paid the full rack rate of $345 (plus taxes) per night. Although not exactly cheap, we wanted to stay in Yountville for the restaurants and so we paid a premium for the location; plus the fact that the property gets good reviews on TA swayed our decision to stay there.

The rooms were quite large, the bed was comfortable and the bathrooms were nice; and we also had a nice view of the neighbouring vineyard from our small balcony. We enjoyed spending a few hours recovering from a hard days wine tasting next to the pool, soaking up the late afternoon sunshine.

However we were always conscious of the roads next to the property, as it's just off Highway 29, and our room was at the end of the property right next to Washington St. Not that we were really bothered by the road noise, but we were aware of it, especially in the morning; or when we were sitting out on the balcony.

The property is a converted motel, and so keeps a number of motel features and ambience such as being able to park outside the rooms. We actually found this fairly convenient, but I can imagine that this would not be to everyones tastes, as the property does seem a bit soulless, and lacks any real charm compared to other Napa Valley options.

The champagne breakfast was an average breakfast buffet. Although it has to be said that we were either driving, or we had plans to visit wineries so we didn't feel like starting the day with champagne and so didn't try that. We also didn't book any spa treatments.

We really didn't see that many staff during our stay, and so we didn't have much interaction with the staff other than check-in/out, and also because the in-room free wi-fi wasn't working (and never got fixed). The staff were perfectly professional, but not exactly warm and friendly, and certainly didn't put in any effort to introduce themselves or make our stay special in any way. We didn't receive any of the little touches mentioned in other reviews: No wine tasting passes, recommendations, offer of help with reservations, wine tasting, bottle of wine, nothing.

When we took a stroll into town for our dinner reservations at Redd, we walked past The Vintage Inn and Villagio, and after a quick look around we decided that if we ever came back to Yountville that we'd try one of those properties instead.

Overall we felt that for the prices charged the hotel could have done a lot more, and that they only justify their rates due to their Yountville location (there are better located options in town). But we didn't see fit to complain, or even write a negative review on TA, because we loved the Napa Valley so much, we didn't feel that an overpriced, ordinary hotel, which we didn't ever intend to spend a lot of time at had spoiled our trip.

Had this review ended here, we'd be giving the Napa Valley Lodge 3/5 and possibly not writing much of a review. but we enjoyed our first trip to the Napa Valley so much we have arranged to go back this year. We also wanted to go back to Yountville to try some of the other great restaurants in September at crush time.

We originally looked to make a booking in March at either The Vintage Inn, or Villagio, but their websites showed no availability for the dates we wanted. So after further investigation the only place in town showing availability was the Napa Valley Lodge. As the only available option I reluctantly went ahead and booked it. Again this time there were no discounted rates available, but I wasn't exactly surprised by that as it was peak season, and everywhere else was already full.

However I kept checking back from time to time, and in July I discovered that not only were most Yountville hotels now showing availability for the dates we wanted, many of them, including the Napa Valley Lodge, were now offering discounted rates for those dates. I contacted the NVL and asked them to change our reservation for the discounted rate, so that I wouldn't need to cancel and rebook. Their reservations department flat out denied that the discounted rate was available, and told me I was mistaken. So I contacted them again, and this time I proved that the rate was available by providing them a series of screenshots from their own website. They then reluctantly backed down and amended my reservation to the lower rate.

Also as this time we are visiting in September, we have been advised that popular restaurants and wineries book up well in advance and so it's advisable to make advanced reservations. So I made contact with the concierge at NVL to ask their assistance and advice in making some reservations for some wineries and restaurants. As we live in the UK, the time difference and international call rates means it's a lot easier for us to communicate with the West Coast by email; the concierge at NVL was incredibly slow, not really helpful and had to be chased to do anything (despite being exceptionally quick to respond to our initial email). I should point out that we don't want an overly planned itinerary and weren't asking for a lot of difficult reservations (such as the French Laundry, or tiny out of the way wineries) we were requesting one restaurant reservation, and 2 or 3 tasting reservations for well known wineries yet it would take weeks for them to respond.

This time we are also staying at a few other Napa Valley locations, and so I had made contact with their concierge departments for similar purposes. They all eclipsed the NVL, were helpful and didn't need to be reminded or chased; despite the fact that in some cases the properties charge significantly lower rates.

In the end I got fed up with the lack of customer service shown by the staff at the Napa Valley Lodge, and despite the fact that it cost a cancellation fee to do so (why exactly?? When the cancellation was more than a month before the check-in date), I cancelled the reservation and made a booking elsewhere in Yountville.

I get the impression that the staff at the Napa Valley Lodge don't really enjoy their jobs, and that hospitality certainly does not come naturally to them. It seems to me that customers are seen as an opportunity to make money, and they are treated as such. As a place to sleep; a base for the great restaurants in town, and to be centrally located for the wineries it's OK (Get a discounted rate, never pay full price as it's just not worth it). But as a luxury hotel, justifying the rates it charges, and offering guests an unforgettable wine country experience it fails miserably.

  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Stones7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaJolla
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2009

This was such a nice 2 days of relaxation. Everything was flawless. For example on Fri night when I checked in there was a complimentary wine tasting in the lobby. This was not just some give away wine, but a very special boutique (2,000 cases/year) winery. I tried 2 superb varietals. All this is just to demonstrate that everything about the NVL is first class. I'll return for sure.

  • Stayed August 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lmdicke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silicon Valley
1 review
Reviewed August 18, 2009

This was our first visit to Napa Valley Lodge. It exceeded expectations in all respects. The location is close to most of the Napa Valley wineries and fine restaurants. And the rooms are impeccably clean, well appointed and have all the latest upgrades (eg. flat screens, ipod docks, etc.)

The property itself is very nice, and the daily continental breakfast is incredibly well done and a nice amenity. The staff is very friendly.

We would definitely stay there again on our next trip to Napa Valley, and can highly recommend this to others.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TRFloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
1 review
Reviewed August 17, 2009

While in Napa for a special birthday party, we had the fortune of staying at the Napa Valley Lodge. Top notch service from the moment we entered the lobby. The staff was gracious and able to help with all our needs, including managing a difficult fax that needed to be sent. The rooms were comfortable, large and relaxing. Pool was spotless. The continental breakfast is more than that. It approaches a full size buffet. My family and I will stay there again.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natorwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno,, Ca
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 14, 2009

Stayed 1 night, walking distance to all restaurants in town, we had a king room with fireplace, very modern and clean. Room overlooked the courtyard and pool. Excellent breakfast buffet with champagne. Would stay their again. I bboked through travel zoo and saved 100 from hotel website.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wine4et
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 14, 2009

My husband and I had the opportunity to turn a work assignment into a quick get-away. We had about 36 hours to spend in the Napa Valley, and he'd need to work for 3 of them. We reserved a room at the Napa Valley Lodge, last minute, through Travelzoo. At $179, it included wine tasting passes and breakfast. It ended up being a worthwhile package.
The package stated, during the reservation process, that we had a choice of 2Q or 1 K bed. I requested K, and when we received the confirmation, it showed 2 Q. The night before arrival, I called the hotel to check on the possibility of a K, and found out that the Travelzoo package mis-stated the options for the package price. The receptionist was VERY kind and moved us into a King fireplace room at no extra charge, as one was available. She also noted my request for no feathers in the bedding.
We arrived much earlier than check-in time, and hoped to just get our tasting coupons so that we could enjoy our only day in the valley. The receptionist was happy to put us in a different room than we were originally booked in, since it was already made up. This gave us the chance to use the wi-fi and map out our wine tastings. After that we headed out for the day and enjoyed tasting at 4 wineries. The coupons we used (3) saved us about $45 in tasting fees (the coupons were buy-one-get-one). Napa has become VERY expensive if you want to taste good wine, and you must buy 2 bottles in or order for ONE tasting fee to be waved. I find this disheartening.
Upon returning to the hotel, I realized that the bedding we had was probably not feather-free. I checked in at the front desk, and they had already realized the problem, but were waiting for us to return to fix it. The head housekeeper and manager came in and changed out our bedding very quickly and politely. They also delivered our included bottle of wine,and the front desk made our reservation for dinner. We relaxed on our patio, watching the sun sink in the sky over the vineyards. The grounds at the hotel are lush and beautiful. The noise from the highway was unremarkable. We were sitting outside during rush-hour time, and barely noticed the cars. Weekends could be different, I suppose.
Later, we had dinner at the Rutherford Grill, and enjoyed one of the bottles of wine we had purchased (they never charge corkage!). The food was fabulous. We enjoyed a fire in our room that evening, and the next morning, breakfast was very nice. It's continental, but had a wide assortment of choices. The power went out in the entire valley that morning, but we managed to have a nice breakfast anyway... the room was well-lit with natural light. We were very sorry to have to leave, and regretted not having time to enjoy the pool or the beautiful firepit. We'll have to return again to do that.
All in all, we found the room, hotel, and service to be excellent, and will definitely return, and have already recommended it to friends.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank norcalparrothead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Napa Valley Lodge

Property: Napa Valley Lodge
Address: 2230 Madison St, Yountville, CA 94599-1340
Phone Number:
Location: United States > California > Napa Valley > Yountville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Yountville
#2 Green Hotel in Yountville
#3 Spa Hotel in Yountville
#4 Business Hotel in Yountville
#4 Romantic Hotel in Yountville
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Napa Valley Lodge 3.5*
Number of rooms: 55
Official Description (provided by the hotel):
Located in the heart of Napa Valley, in the charming town of Yountville, the Napa Valley Lodge is just steps away from world-renowned restaurants, specialty shops, and award winning wine tasting rooms. The Lodge is located at the north end of town away from the hustle and bustle of Yountville, but within easy strolling distance. Our property is designed in the Tuscan villa style and adorned with lush landscaping and thoughtful details at every turn, from trickling fountains to our popular outdoor fire pit and pool area. The Lodge welcomes you with a friendly and experienced staff that is committed to making your stay as special as possible. The Napa Valley Lodge's 55 guestrooms are spacious, private, and graciously furnished. Our guestrooms feature private verandahs, many with courtyard, garden, or vineyard views, and fireplaces. A Champagne continental breakfast buffet is served complimentary every morning from 8:00am-10:00am.All rooms are non-smoking, have deluxe honor bars, complimentary wireless internet (WiFi) access, flat screen TVs, desks, and fresh brewed coffee. All guest bathrooms have been completely renovated with walk-in glass showers, granite vanity counters, and limestone floors. For your convenience, our guestrooms include irons, ironing boards, two plush micro fiber robes, hair dryers and a variety of complimentary personal amenities. ... more   less 
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Also Known As:
Napa Valley Hotel Yountville
Napa Valley Yountville
Napa Valley Lodge Yountville, CA

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