We signed up for the kids program 10a-3pm, 6 adults with 8 kids got there at 9am, and the dreadful wait started... it took 10min per person to get a ticket, and then forever to get the equipment AND get it fitted! We started lining up for equipment at around 9:30am, and then by 10:45am, we FINALLY got our equipment! There weren't hundreds of people in line, probably at most 30ppl, really mysterious how it took that long. So then starting at 10:45am we were ready to have the equipment fitted, and then by 11:30am we decided we should just buy some lunch and eat while in line to save time, and by the time we were done buying and eating lunch, we were STILL in line!! By 12:30pm we finally were able to get one of the kids' equipment fitted, but then the person said he had to take a break right after that and had someone else take care of our other kid... very frustrated by now so we had to give up since the kids program was supposed to be 10-3p, and we just didn't see why we should be paying full price for something that we could probably do 1/2 of, so we decided to get a refund.
The best part about this trip was not having to line up to get the refund and the fact that we were able to get the refund. Very disappointed!
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