We drove down from Phoenix as part of a week- long trip for my birthday. We live in Spokane and the mild weather was incredible
We had an easy check- in and. nice help with our bags. I requested a quiet room and we were given a 5th floor room.
Our safe was broken and we were offered another room. We had unpacked and were tired so we stayed there. My feeling is that the safe should have been fixed before we checked in. The room was so spacious with wonderful beds and shower. . Our second night our room was not cleaned , bedspreads just pulled up over rumpled sheets, nothing replenished. I had to go down at 10 pm to get coffee packs. So in the morning I asked the desk their standards for cleaning a room for guests who stay more than one night. She said it should be like it was when you arrived. And the next night the room was perfect when we came back.
We had good luck , friendly service and will stay here again. A movie was charged to. our room that we didn't order. Makes me wonder if there was movie watching going on instead of cleaning?? Don't know but it was the same day. Charge was removed after a little questioning if we ordered accidentally. Skip the buffet and eat in the bar on the end. Breakfast is a real deal in there.
The pool area is beautiful but a little cool to swim in March.Should have gone in the nice hot tub!
Casino is nice, well spaced out and not as smokey as you would think. Location can't be beat and great parking.
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- Also Known As:
- Quechan Hotel Winterhaven