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“Nice but not best”

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Hampton Inn & Suites Windsor - Sonoma Wine Country
Ranked #1 of 4 Hotels in Windsor
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 29, 2014

front desk customer service is not really helpful, and they gave me misinformation regarding amenities in hotel. Very slow checkin process, I had to wait almost half hour to be checked in, which is ridiculous. I have talk from my room with customer service rep regarding local amenities like restorans and places to eat, and guy quite honestly did not know where I could I go to eat...:-)

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hampton
Thank Ismar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this reviewResponded May 6, 2014

Thanks for staying with us and for taking the time to review the hotel. Passport weekend is such a great event with so many things happening in town. I hope you enjoyed it. I do not have a gentleman at the front desk and our staff would certainly have recommendations for you for dining options. Perhaps you can contact us to let us know more about your particular concern! Thanks again and we hope you come back next year!

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Reviews (862)
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516 - 522 of 862 reviews

Reviewed April 27, 2014

From the friendly and accommodating personalities of all front desk staff (always with a smile, so important in this lifetime), the location just off the highway nearby a plaza with Peets Coffee, grocery store, restaraunts, and more, the Hampton Inn offers a complimentary hot and cold breakfast, very clean rooms and convenience to the Dry Creek and nearby Sonoma area vineyards. Just a ten minute ride up 101 is Healdsburg, a town with so much to offer as a walking destination, tasting rooms around the town green, lovely foodie places and boutiques.
The Hampton Inn makes up to-go breakfast bags, left on the counter by 0600. We had to be at the Sonoma50 well before that, and after a quick mention of it, they graciously had ours ready by 0500. "Not a problem!" The pool and hot tub are well kept and even offer a handicap lift/seat for those unable to get in and out ourselves.
The only fault is the lack of sufficient sound proofing between rooms; we had a noisy headboard on one side, a couple of small children on the other; yet is there a hotel out there which has been built with the preferred acoustics? I haven't found it yet.
This hotel is located in a lovely area of shops and residential areas and what looked like a lovely trailed well-visited walking and equestrian park up the road about 2 miles. I would book the hampton Inn and Suites again in a heartbeat, and certainly hope to visit Sonoma again to do so!

  • Stayed: April 2014, traveled with family
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Thank KLGale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this reviewResponded April 28, 2014

Thanks for your thorough and honest assessment. It definitely helps other travelers decide where to stay. We sure hope you'll be back. We love to see our returning guests - they're like family to us! Thanks again!

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Reviewed April 21, 2014

Everything about the hotel met our expectations. Nothing exceptional, but no problems either. Would definitely recommend this hotel to others. It's too bad the suites aren't actually two separate rooms like in other Hamptons, but it worked.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hampton
Thank wineguy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this reviewResponded April 23, 2014

Thanks for staying with us! You're right about our suites - they are truly Studio Suites as they are called. For people wanting a second room, we do have a few suites with connecting bedrooms that might work for you. We hope to see you again soon!

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Reviewed April 19, 2014

Great bed. Great pool. Nice pool towels. Poor hot tub, the jets are low and weak. Good breakfast, but the hot food gets old after a couple days. Good coffee. Close to all shopping, and highway Good parking area that was clean and felt safe. Good staff kept the place clean, and the breakfast gal was on top of her game.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hampton
Thank William F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this reviewResponded April 28, 2014

Thanks so much for staying with us and for your thorough review. I will definitely look into the spa jets! We sure hope to see you back again very soon!

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Reviewed April 17, 2014

the only problem was the toilet seat it was very loose. my grandchildrem were able to come visit and use the pool and spa. we had a very nice breakfast every am.fresh baked cookies in the afternoon.very very nice. love to stay ther every time we go visit

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hampton
Thank Joy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this reviewResponded April 21, 2014

Thanks for staying with us. Did you call the desk to report the toilet seat? We try to respond immediately to guest issues. We're so glad that you enjoyed your stay. Hurry back - swimming season is just beginning!

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Reviewed April 15, 2014 via mobile

Our stay with two kids in tow to visit family was very nice. The breakfast and coffee area were convenient. Location to nearby wineries & cute towns was a plus. San Francisco is only an hour & a half away.

  • Stayed: April 2014
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Thank momofjrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this reviewResponded April 17, 2014

While we love our "wine tasters" we also love our family visitors! There's so much to do between the beaches, redwood forests and other natural destinations. I'm so glad that you enjoyed your stay. We would love to welcome you back soon!

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Reviewed April 10, 2014

We stayed in one of the suites. The rooms were very clean and the beds were very comfortable. I have stayed in many suites before, and just felt that these were on the small side, other than that, the hotel was very well maintained and the pool area was beautiful.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hampton
Thank Rhodora T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this reviewResponded April 14, 2014

I'm so glad you had a nice stay with us! You'll be happy to know that we have enhancements for the pool furniture on the way very soon! We are always looking for ways to increase the value of our hotel for our guests! We sure hope you hurry back!

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Additional Information about Hampton Inn & Suites Windsor - Sonoma Wine Country

Address: 8937 Brooks Rd S, Windsor, CA 95492-7850
Phone Number:
Location: United States > California > Sonoma County > Windsor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Windsor
Price Range: $150 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Windsor - Sonoma Wine Country 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
The Hampton Inn and Suites Windsor - Sonoma Wine Country hotel is near the Santa Rosa Business Park, which features wine tasting on Friday nights and fresh-baked cookies for Friday and Saturday night check-ins. Other amenities include: free breakfast, free WiFi, free parking, complimentary electric car charging station, a multi-lingual staff, fitness room, outdoor pool and whirlpool spa, business center and a comfortable boardroom. Our hotel is a non-smoking hotel. ... more   less 
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Also Known As:
Hampton Inn And Suites Windsor - Sonoma Wine Country
Hampton Inn & Suites Windsor - Sonoma Wine Country Hotel Windsor
Hampton Inn Windsor
Hampton Inn & Suites Windsor - Sonoma Wine Country CA - Sonoma County

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